Your account settings are your personal settings — separate from any profile (the people you support). This is where you update your name and email, manage security, choose your notifications, and set how dates and times appear for you.
On the web
- Sign in at
app.behca.com(US) orau.behca.com(Australia). - In the top-right, click your initials (or avatar) to open the account menu.
- Choose Account Settings.
The page is titled Account Settings and is split into the sections below.
If BEHCA shared a company data export with you as a billing user, a download notice appears at the top of this page (website only). See Downloading a company data export.
Personal Details
- First name and Last name — how your name appears when you log entries and in your team list.
- Email address — this is also your username. A note on the page reminds you that if you change it, you'll sign in with the new email next time.
These fields save automatically as you change them — there's no separate Save button.
Changing your email (already signed in)
Editing email here updates your login right away when the field saves. BEHCA does not send a “confirm your new email” message for this — you're already signed in.
- Sign out and back in with the new email to confirm it works. The old email no longer works as your username.
- If the address is already on another BEHCA account, you'll get an error and need a different email.
- If you're the billing user for an organization, your Stripe customer email may update when you change it here.
That is different from the Activate account email you may get when you first create a BEHCA account — see Creating your account (Step 5).
Two-Factor Authentication (MFA)
Shows whether MFA is on or off, with a Set Up MFA button (when it's off) or a Reset your MFA link (when it's on). See Setting up Multi-Factor Authentication for the full walkthrough.
Notifications
Toggles for the email and MAR alerts you receive. See Notification preferences.
Change Password
A Change Password button reveals the password fields. See Changing your password.
Account Preferences
Measurement, date, time, and timezone settings that control how things display for you. See Account preferences.
Mobile App
Links to download BEHCA on the App Store and Google Play appear at the bottom of the page.
On mobile
- Open the BEHCA app and sign in.
- Tap your avatar, or open the menu and choose Account.
- Edit your First name, Last name, or Email there.
The mobile Account area lays out password, MFA, and notifications a little differently from the website, but the settings are the same.
What you can't change here
- Organization region (US vs AU product region) — set when you signed up; it can't be changed through this screen.
- Your role (manager, staff, guest, etc.) — only Managers and Billing users can change roles in team settings.
If you need a region change, contact support or your account's Manager.
Common questions
- I changed my email but didn't get a confirmation email. — That's normal on Account Settings: the new email saves automatically and no confirmation message is sent. Sign out and sign in with the new address to verify. If you expected an Activate account email, that's from new signup, not from editing email here — see Creating your account.
- My team sees an old name on entries I logged. — Your name is shown live from your account, so once you update it, it updates everywhere — on both new and existing entries.
- I don't see a Save button after editing my name. — That's expected. Personal Details and Account Preferences save automatically as you change them.
- Can I delete my account? — Only the billing owner (account owner) can request that an account be deleted. If that's not you, reach out to them; otherwise contact Support to action it.
- I see a company export notice on Account Settings — what is it? — See Downloading a company data export.