You'll need to update your payment method when:
- Your credit card expires or is replaced.
- You want to switch to a different card or bank account.
- Billing has been transferred to you and you want your own details on file.
Where to update
- Sign in at
app.behca.com(US) orau.behca.com(Australia) as the Billing user. - Open Organization settings and choose the Billing tab.
- Click Manage Subscription.
That takes you to a Stripe page, BEHCA's secure payment processor.
Adding a payment method
On the Stripe page:
- Under the Payment methods heading, click Add payment method.
- Enter your details.
- When you're done, click Add.
BEHCA supports credit/debit card and ACH (US bank transfer). You can keep more than one payment method on file and choose which one is the default for charges.
Failed payments
If a charge fails (expired card, insufficient funds, a bank block):
- You'll receive an email.
- Stripe automatically retries the charge over the following days. While it's retrying, your account keeps working normally — you don't lose access during this window.
- Update or add a payment method on the Stripe page at any time to clear the problem.
- If the payment ultimately can't be collected, the subscription lapses and the organization is locked until billing is resolved. When the Billing user signs in, they're taken straight to a renewal page; other team members see an "account expired" message. This is not a read-only state — no one can view or export data until the subscription is active again.
Common questions
- Is my new card charged immediately? — No. The next charge happens on your normal billing date; the new method is just stored.
- What payment types do you accept? — Credit/debit card and ACH bank transfer. Other methods aren't supported.
- What currency am I charged in? — Your region's currency — USD for the US, AUD for Australia.
- Why does Stripe handle the form? — Stripe processes payments on BEHCA's behalf so card data stays with a PCI-compliant processor and BEHCA never sees your full card number.