You'll need to update your payment method when:
- Your credit card expires or is replaced.
- You want to switch to a different card or bank account.
- Billing has been transferred to you and you want your own details on file.
Where to update
- Sign in at
app.behca.com(US) orau.behca.com(Australia) as a Billing user. - Open Organization settings and choose the Billing tab.
- Click Manage Subscription.
That takes you to a Stripe page. Card and bank details live under Wallet in the left menu.
Adding a payment method
On the Stripe page:
- Open Wallet on the left.
- Add the card (or ACH bank account in the US).
- Set it as the default so the next charge uses it.
You can keep more than one method on file.
Failed payments
If a charge fails (expired card, insufficient funds, a bank block):
- You'll receive an email.
- Stripe automatically retries the charge over the following days. While it's retrying, your account keeps working normally — you don't lose access during this window.
- Update the card under Wallet and set it as the default to clear the problem.
- If the payment ultimately can't be collected, the subscription lapses and the organization is locked until billing is resolved. When a Billing user signs in, they're taken straight to a renewal page; other team members see an "account expired" message. This is not a read-only state — no one can view or export data until the subscription is active again.
Common questions
- Is my new card charged immediately? — No. The next charge on your billing date uses whichever method is set as the default.
- What payment types do you accept? — Credit/debit card and ACH bank transfer. Other methods aren't supported.
- What currency am I charged in? — Your region's currency — USD for the US, AUD for Australia.
- Why does Stripe handle the form? — Stripe stores the card. BEHCA never sees the full number.