Things change. Maybe your service is wrapping up, or you've decided BEHCA isn't right for you. You can cancel any time as the Billing user.
Before you cancel
A few things to think about:
- Do you need an export? Run any reports or PDF/spreadsheet exports you'll want before canceling — once the paid period ends the organization is locked and you can't pull data out until you resubscribe.
- Are you in a trial? Canceling during the trial means no charge and no commitment. You can resubscribe later.
- Will it affect your team? If you cancel, others on your team lose access too. Talk to them first.
- Do you actually want to cancel, or just change plans? If you only want fewer profiles or a different plan, see Upgrading or downgrading instead.
Canceling
- Sign in at
app.behca.com(US) orau.behca.com(Australia) as the Billing user. - Open Organization settings and choose the Billing tab.
- Click Manage Subscription to open the Stripe page.
- Click your active plan.
- Click Cancel plan and confirm.
You'll get an email confirming the cancellation.
What happens after canceling
During the rest of your billing period
- Your account stays active until the end of the current paid period — you don't lose access just because you canceled today.
- No further charges — your next renewal won't happen.
- All features keep working — your team can keep tracking and exporting.
After your billing period ends
- The organization is locked — when you sign in as the Billing user, you're taken straight to a renewal page, and your team members see an "account expired" message. This isn't a read-only view: no one can open, view, or export data until the subscription is active again.
- No further charges — you won't be billed.
- Your data is retained for a period so you can come back. Resubscribing restores full access with no data loss.
If you don't come back
- The organization stays inaccessible, though your personal login still works for any other organizations you belong to.
- Data may eventually be deleted in line with the data retention policy. Export anything important before you cancel, while you still have full access.
Reactivating
Before your paid period ends, you can undo the cancellation from the same Stripe page — nothing changes and you keep full access.
After the period ends, the next time you sign in as the Billing user you'll land on the renewal page. Resubscribe from there to bring the organization and your team back with no data loss. The longer you wait, the greater the risk that data is removed under the retention policy, so don't wait if you plan to return.
Canceling vs. archiving profiles
If you've stopped supporting some clients but not all, consider archiving those profiles instead of canceling:
- Archive specific profiles to clean up your active list.
- Keep the rest of your subscription as-is.
- See Archiving and restoring profiles.
Canceling vs. transferring billing
If someone else should take over (you're leaving, but the service should continue):
- Transfer billing to the new person before you go. See Transferring billing ownership.
- The subscription continues under their care.
Common questions
- Can I cancel mid-period and get a refund for unused days? — Generally no. The current period stays active until its scheduled end. Refunds are case-by-case.
- What happens to my Required Documents and signatures? — They're retained while the organization can still be reactivated, then subject to deletion. Download the compliance PDFs before you cancel, while you still have access.
- What about my team members' accounts? — Their BEHCA logins still work and they keep access to any other organizations they belong to.
- Can I export everything at once before canceling? — There isn't a single "everything" export, but you can run the PDF and spreadsheet exports per profile.