Starting a visit is the first thing you do when you arrive at the client's home or pickup point. It records your start time and location.
Before you start
- You're on a profile that has EVV.
- Your phone has location services enabled and BEHCA has permission to use them.
If location isn't available, you'll see an error and the visit can't be started.
Checking in on mobile
- Open the BEHCA app.
- Pick the profile you're visiting (from the profile switcher at the top).
- Tap the EVV tab at the bottom.
- Tap Check In.
- The visit is now active.
The app captures your GPS coordinates and start time at this moment, and keeps the visit "open" until you end it.
During a live visit
You can keep using BEHCA normally during a visit — log behaviors, administer medications, take notes. The EVV record stays open in the background until you end it.
Tracking more than one profile
You can track more than one profile at once — you don't have to end one visit before starting another. Each visit records its own start/end times and location.
What if I forget to start the visit?
If a visit was never started in the app, a Manager can create it afterward on the web. A manually created visit won't have a signature, and its coordinates are entered manually rather than captured by GPS. See Editing past visits.
What if my phone has no signal?
BEHCA doesn't queue visits offline. You need a connection to check in, so if you have no signal you can't start the visit at that moment. A Manager can create the visit afterward on the web.
What if location services are off?
EVV can't run without location. If location services are off, turn them on and grant BEHCA permission — you can't check in without GPS, and there's no non-GPS exception.
Common questions
- My start GPS is "off" by a few hundred meters. — GPS at start is whatever your phone reports. If you're in a basement or a building with poor reception, accuracy can vary. The visit is still valid.
- Can I start a visit before arriving? — No. Start when you arrive, otherwise the GPS won't match the client location.
- Can I track more than one profile at once? — Yes. You don't need to end one visit before starting another.
- Will the app drain my battery? — EVV uses GPS at start and end, not constantly during the visit, so battery impact is minimal.