When you arrive at the client's home or pickup point, **Check In** on the **mobile app**. That records your start time and GPS.

## Before you start

Make sure:

- You're on a profile that uses **EVV**.
- Your phone has **location services** on, and BEHCA has permission to use them.

If location isn't available, you'll see an error and the visit can't be started.

If this profile has a **Required Document** you still need to sign, BEHCA blocks tracking — including EVV — until you sign. See [Signing a Required Document](https://support.behca.com/hc/behca-support/articles/signing-a-required-document).

## Checking in on mobile

1. Open the BEHCA app.
2. Pick the profile you're visiting (from the profile switcher at the top).
3. Tap the **EVV** tab at the bottom.
4. Tap **Check In**.
5. The visit is now **Active**.

The app captures your GPS and start time at this moment. The visit stays open until you **End Visit** and then **Complete Visit**. See [Ending a visit](https://support.behca.com/hc/behca-support/articles/ending-a-visit).

## During a live visit

You can keep using BEHCA during a visit — log behaviors, administer medications, take notes. The EVV record stays **Active** in the background.

You can tag teammates in the progress note. They are notified when you **Complete Visit**, not while the visit is still active.

## Tracking more than one profile

You can have more than one visit open at once. You don't have to complete one before checking in on another profile. Each visit keeps its own start/end times and location.

## What if I forget to start the visit?

If a visit was never started in the app, a **Manager** can **Add session** afterward on the website. A session added that way uses coordinates typed on the form, and it won't have a live staff signature from the phone. See [Editing past visits](https://support.behca.com/hc/behca-support/articles/editing-past-visits).

## What if my phone has no signal?

BEHCA doesn't queue visits offline. You need a connection to check in. If you have no signal you can't start the visit at that moment. A **Manager** can **Add session** afterward on the website.

## What if location services are off?

EVV check-in needs location. Turn location services on and grant BEHCA permission, then check in.

## Common questions

- **My start GPS is "off" by a few hundred meters.** — GPS at check-in is whatever your phone reports. If you're in a basement or a building with poor reception, accuracy can vary. The visit is still valid.
- **Can I start a visit before arriving?** — Check in when you arrive, so the GPS matches the client location.
- **Can I track more than one profile at once?** — Yes. You don't need to complete one visit before checking in on another.
- **Will the app drain my battery?** — EVV uses GPS at check-in and at complete, not constantly during the visit, so battery impact is small.

## Related articles

- [Ending a visit](https://support.behca.com/hc/behca-support/articles/ending-a-visit)
- [What EVV is and when you need it](https://support.behca.com/hc/behca-support/articles/what-evv-is-and-when-you-need-it)
- [Editing past visits](https://support.behca.com/hc/behca-support/articles/editing-past-visits)