Starting a visit is the first thing you do when you arrive at the client's home or pickup point. It records your start time and location.

## Before you start

- You're on a profile that has **EVV**.
- Your phone has **location services** enabled and BEHCA has permission to use them.

If location isn't available, you'll see an error and the visit can't be started.

## Checking in on mobile

1. Open the BEHCA app.
2. Pick the profile you're visiting (from the profile switcher at the top).
3. Tap the **EVV** tab at the bottom.
4. Tap **Check In**.
5. The visit is now active.

The app captures your GPS coordinates and start time at this moment, and keeps the visit "open" until you end it.

## During a live visit

You can keep using BEHCA normally during a visit — log behaviors, administer medications, take notes. The EVV record stays open in the background until you end it.

## Tracking more than one profile

You can track more than one profile at once — you don't have to end one visit before starting another. Each visit records its own start/end times and location.

## What if I forget to start the visit?

If a visit was never started in the app, a **Manager** can create it afterward on the web. A manually created visit won't have a signature, and its coordinates are entered manually rather than captured by GPS. See [Editing past visits](https://support.behca.com/hc/behca-support/articles/editing-past-visits).

## What if my phone has no signal?

BEHCA doesn't queue visits offline. You need a connection to check in, so if you have no signal you can't start the visit at that moment. A **Manager** can create the visit afterward on the web.

## What if location services are off?

EVV can't run without location. If location services are off, turn them on and grant BEHCA permission — you can't check in without GPS, and there's no non-GPS exception.

## Common questions

- **My start GPS is "off" by a few hundred meters.** — GPS at start is whatever your phone reports. If you're in a basement or a building with poor reception, accuracy can vary. The visit is still valid.
- **Can I start a visit before arriving?** — No. Start when you arrive, otherwise the GPS won't match the client location.
- **Can I track more than one profile at once?** — Yes. You don't need to end one visit before starting another.
- **Will the app drain my battery?** — EVV uses GPS at start and end, not constantly during the visit, so battery impact is minimal.

## Related articles

- [Ending a visit](https://support.behca.com/hc/behca-support/articles/ending-a-visit)
- [What EVV is and when you need it](https://support.behca.com/hc/behca-support/articles/what-evv-is-and-when-you-need-it)
- [Editing past visits](https://support.behca.com/hc/behca-support/articles/editing-past-visits)