Home Getting Started 3. Creating your account

3. Creating your account

Last updated on Jul 06, 2026

This article is for the person who is starting a new BEHCA account for their family, organization, or school. If you were invited by someone else, read I was invited — how to accept instead.

New accounts begin on the BEHCA marketing website (behca.com), not on app.behca.com. After you start a trial and complete checkout, you continue setup and day-to-day work on the app (app.behca.com in the US, au.behca.com in Australia).

Step 1 — Start on behca.com

  1. Open https://behca.com/ in your web browser (use your regional BEHCA site if you are directed there for Australia).
  2. Open the Pricing page from the main menu.

On the pricing page you have two separate paths—each with its own button:

  • Book a Demo Appointment (or Request A Quote where shown) — talk with BEHCA before you subscribe. This does not create an app login by itself.
  • Start Free Trial Today! — begins account creation for the plan tied to that button (Family, Family +MAR, Educational Programs, Day Therapy Providers, or 24hr Residential Agencies). See Choosing your plan to pick the right column.

Choose Start Free Trial when you are ready to sign up yourself. The next screens load on the app domain (for example app.behca.com/signup).

Already have an account? Log in at app.behca.com or au.behca.com, not on behca.com. See Logging in.

Step 2 — Choose how to sign up (on the app)

After Start Free Trial, you register on the app signup page. You have three options:

  • Sign up with Google — uses your Google account.
  • Sign up with Apple — uses your Apple ID.
  • Sign up with email and password — fill in the form.

You can use more than one sign-in method on the same account. For example, if you sign up with Google, you can later set a BEHCA password under Account Settings → Change Password (or via Forgot your password? on the login page) and then sign in with either Google or email and password. The email address must match.

Tip: If you signed up with Google or Apple and have never set a BEHCA password, the email/password form on the login page won't work until you set one — use Log in with Google / Log in with Apple, or set a password first.

Accept the Terms of Service and Privacy Policy before continuing.

Step 3 — Pick your region

You'll be asked to choose United States or Australia.

  • This controls timezone, units of measurement, and weather data.
  • You can't change your region later. Pick the one where the people you support actually live.

Step 4 — Walk through the signup wizard

After your account is created, BEHCA walks you through setup on the app:

  1. New account vs. join existing organization — most new signups choose "new account". Choose "join existing" only if someone in your organization has already signed up and given you a referral link.
  2. Choose plan type — Family, Provider, or School (the wizard buckets plans; compare features and prices on behca.com/pricing).
  3. Choose plan details — for example Family vs Family +MAR, or Provider size where the wizard still offers Small / Medium / Large for legacy provider signup.
  4. Stripe checkout — enter payment details. A card is required to start the free trial; you won't be charged until the trial ends if you cancel in time.

Step 5 — Confirm your email

Check your inbox for a confirmation email from BEHCA. Click the link inside to verify your email address.

Can't find it? Check your spam/junk folder, then add notifications@behca.com to your safe senders.

Step 6 — Create your first profile

After payment, BEHCA takes you into the app to create your first profile (the first person you'll track). See Setting up your first profile for what to fill in.

Common questions

  • I signed up with Google but the login page is asking for a password. — You can click Log in with Google instead, or set a BEHCA password under Account Settings → Change Password (after signing in with Google once) and use email/password from then on. See Logging in.
  • I only want a demo, not a trial yet. — Use Book a Demo Appointment on behca.com/pricing; you don't need a full signup until you're ready for Start Free Trial.
  • I picked the wrong region. — Contact support. Region is permanent on a self-serve basis, but support can help in some cases.
  • Can I sign up just to look around without paying? — Starting a trial requires a card on file. You can cancel during the trial to avoid being charged.
  • Can I create my account on my phone? — Trial signup may open in the browser; plan selection and payment usually happen on the web before the mobile app is fully usable.

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