Home Billing 4. Invoices and receipts

4. Invoices and receipts

Last updated on May 08, 2026

Every charge BEHCA makes against your payment method generates an invoice (also called a receipt). You can find them on the Billing page and download as PDFs whenever you need.

Where to find them

  1. Sign in at app.behca.com (US) or au.behca.com (Australia) as the Billing user.
  2. Open Billing.
  3. Scroll to Invoices or Billing History.

You'll see a list of charges, most recent first. Each entry shows:

  • Date of charge.
  • Amount.
  • Status — Paid / Failed / Refunded.
  • Description — usually the plan name and period.
  • Download link or button.

Downloading an invoice

Click Download next to the invoice you want. A PDF downloads with:

  • BEHCA's company details (registered address, ABN/EIN/VAT as applicable).
  • Your billing name and address.
  • Line items (plan, add-ons, taxes).
  • Total and currency.
  • Payment method (last 4 digits).

PDFs are formatted for accounting use — they're acceptable for expense reports, reimbursement claims, and tax records.

Email receipts

By default, BEHCA emails you a receipt after every successful charge. The receipt comes from [email protected] or a Stripe-branded address. If they're going to spam, add the sender to safe senders.

If you don't want email receipts, you can disable them in your Notification Preferences — but most Billing users keep them on for record-keeping.

Tax / VAT / GST

  • United States — sales tax may be applied based on your billing address (state laws vary).
  • Australia — GST is applied for AU subscribers and shown separately on invoices.
  • Other regions — taxes may apply based on your country.

Invoices break out tax separately so you can claim it back where applicable.

Reimbursement

Some users get reimbursed by:

  • NDIS (Australia) — submit invoices alongside service plans.
  • Insurance or government programs (US) — varies by program.
  • Employer expense reports — if your organization pays for BEHCA but you handle billing.

The PDF invoice is the document to attach.

Refunds

Refunds happen rarely and are handled case-by-case:

  • Cancellations during trial — no charge, no refund needed.
  • Charges in error — contact support, refunds typically process within 5–10 business days.
  • Disputes — contact support before raising a dispute with your bank. Direct disputes can complicate the relationship and may auto-suspend your account.

Refunds appear on your Billing page with Status: Refunded.

Failed charges

If a charge fails:

  • The invoice still appears with Status: Failed.
  • Stripe automatically retries over a few days.
  • Update your payment method to resolve.
  • Once a retry succeeds, the status changes to Paid.

Forwarding invoices to your accountant

Some Billing users want their accountant or finance team to receive invoices directly:

  • Currently: Forward the email manually, or download and email the PDF.
  • Not currently: Adding additional billing email addresses (this may come in future).

Common questions

  • My invoice address is wrong. — Update billing details on the Stripe payment-method page (linked from Billing → Update Payment Method). New invoices use the corrected address.
  • Can I get an invoice for a future period in advance? — No. Invoices are generated at the time of charge. The next-charge amount is shown on the Billing page if you need it for budgeting.
  • My invoices are in the wrong currency. — Charges are in your region's currency (USD or AUD), set when the account was created. Region can't be self-serve changed.
  • My company needs an invoice with our PO number / a custom field. — Contact support — custom invoicing is sometimes available for large customers.

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