Notifications
email, push, bell, team rules
1. Notification preferences
You choose how BEHCA reaches you on Account Settings. The page is titled My Notifications. The choices apply to the organization you are currently in. Where to find them On the web 1. Sign in and open Account Settings (your initials or photo, top-right). 2. Open the Notifications tab. Changes save as you go. On mobile Open Account, then Notifications. A current version of the app shows the same choices. An older app may still show the earlier switches; those follow the same settings. The grid Three columns run across the page: - Email - Push — phone alerts from the BEHCA app - In-app — the bell, on the web and in the app The first row is All notifications. Turning a column off pauses that channel. Under it, groups such as Medication (MAR), Incident reports, Messages, and Time & EVV open to show each alert. You only see groups that apply to your role and to what your organization uses. A dash means that channel does not send the alert. Always on stays on. Required is locked by your organization. See Team notification rules. If you have not signed in on the app, the page says push needs the BEHCA mobile app and shows the store links. Daily email summary Some alerts include Email: with Right away or Daily summary (7 AM). The summary is one email for that organization, at 7 AM in your time. The menu is available while email for that alert is on. Medication alerts and shifts Missed medication and Refused or changed dose can be All my profiles or Only profiles I'm on shift for. On shift means a published shift for that profile, or a clock-in, around the time of the dose. Your organization sets how wide that window is. A profile can also have its own switch, Enable notifications if MAR administration is missed, on the medication list. That switch is separate from this page. See Setting a dose schedule. More than one organization The intro names the organization these settings apply to. Switch organizations to set another one. The bell shows alerts for the organization you are in. See Belonging to multiple organizations. Common questions - If I pause Email, do the other alerts stop too? — Push and the bell keep their own switches. Password resets, billing, and invitations still email you. They are not on this page. - I turned an alert off and still get it. — If it says Required, your organization sends it even when that channel is paused. A link at the bottom of a notification email opens an unsubscribe page. Required emails say they stay on. - A teammate still gets an alert I turned off. — These settings are yours. Managers set team rules on their own page. - I expected an alert and it never came. — See Notifications not arriving. Related articles - Team notification rules - Notifications not arriving - Push notifications - Updating your account settings - Belonging to multiple organizations
2. Team notification rules
Managers decide which alerts people in the organization cannot turn off. Everyone else still chooses the rest on My Notifications. Who can change this Managers and Billing users. Open the gear icon, then Organization Settings, then the Notifications tab. The tab is there when the organization has alerts that can be required: medication tracking, incident reports, or Time & EVV (Scheduling or EVV turned on). The page is titled Team Notification Rules. Changes save as you go and are recorded in the Compliance Log. Setting a rule Open an alert. The table lists Managers, Staff, and Guests, with a column for each channel that alert uses (Email, Push, In-app). Each cell is one of: - Their choice — that person decides on My Notifications - Required — locked on. They see Required, and pausing the channel does not stop it - On unless they turn it off - Off unless they turn it on The last two set the starting state. The menu includes the one that differs from the built-in default. You only see alerts your plan includes. The ones that can be required are: - Missed medication - Refused or changed dose - Review assigned to you - Feedback on your report - You passed 40 hours this week - Service code hours running low - Service code mileage running low You passed 40 hours this week, Service code hours running low, and Service code mileage running low start as Required for Staff and Guests on Push and In-app, until a manager changes them. Hour and mileage caps for a profile are set on Billing Details. See Profile Billing Details and authorized hours. Shift-based medication alerts Under Medication (MAR), Shift-based medication alerts appears when the organization uses Scheduling or EVV. People can limit Missed medication and Refused or changed dose to Only profiles I'm on shift for. Someone counts as on shift when they are assigned to a published shift for the profile, or clocked in for it, around the time of the dose. - Minutes before and after a shift that still count — 30, 60, 90, or 120 minutes - Alert everyone when nobody is on shift — if nobody is on shift for the profile at that time, people who limited alerts to their shifts receive it too Common questions - A staff member says they cannot turn an alert off. — That cell is Required. Set it to Their choice when they should be able to turn it off. - I don't see the Notifications tab. — It shows for Managers and Billing users when the organization has a lockable alert, or Scheduling or EVV is on. - Does this replace what I already chose for myself? — Required overrides your own switch. Their choice leaves what you already picked. Related articles - Notification preferences - Organization Settings - Setting a dose schedule