Home Getting Started 4. Setting up your first profile

4. Setting up your first profile

Last updated on Jul 08, 2026

A profile in BEHCA represents one person you're supporting — a family member, a client, a student, or yourself. Every daily entry, medication, and incident report is attached to a profile.

You'll sometimes see the word observable in URLs or older help text. Observable and profile mean the same thing — we use profile in the interface because it's friendlier.

After you finish signup and payment, BEHCA may open the new-profile form automatically as part of onboarding. To add more people later, open the gear menu → Manage Profiles.

What you'll fill in

  • Name — first and last name of the person.

  • Photo (optional) — a recognizable photo helps everyone on your team know who they're tracking. You can add this later.

  • Profile color — used to color-code this person across the dashboard, especially helpful when you have multiple profiles.

  • Location — city/town and country. This is important (see below).

  • Date of birth — collected on the profile form and shown on Incident Reports and MAR paperwork where required

Why location matters

Location does two things automatically for you:

  • Sets the timezone. All daily entries, incident reports, and EVV visits are stored in the profile's timezone, so logs always read the way they were lived. If your client is in Sydney and you're in Perth, their data still reads in Sydney time.

  • Pulls in local weather. BEHCA fetches the weather for the profile's location for each day so you can correlate behavior with environmental factors (heat, storms, barometric pressure, etc.).

If the person you support travels between locations, set their home location here. You can update it later if they move.

Step-by-step

First profile (right after signup)

Follow the on-screen prompts BEHCA shows when onboarding finishes—same fields as below, then Save.

Adding a profile later (or if you skipped onboarding)

  1. Sign in at app.behca.com (US) or au.behca.com (Australia).

  2. Open the gear menu in the top bar (organization tools).

  3. Click Manage Profiles. The page title is Profile Management.

  4. Click Add New Profile (top of the page).

  5. Enter first and last name, pick a profile color, and set location (choose the suggested city/country match).

  6. (Optional) Upload a photo.

  7. Enter date of birth if the form requires it for your workflows.

  8. Click Save.

The new profile becomes your active profile. Switch anytime from the profile switcher in the top bar (web) or by tapping the avatar at the top of the mobile app.

The top Profile menu is for the current person's settings (personal details, tracking templates, documents)—not for creating additional profiles.

Family Plan profile limit

Family Plans can have up to 3 profiles. If you need more, upgrade from behca.com/pricing or your Billing Details page—existing profiles and data are kept.Related articles

Common questions

  • Do I need a separate profile for myself if I'm the one being tracked? — Yes. Create a profile for yourself as the person being supported. See Getting started as a self-reporter.

  • My location isn't appearing in the suggestions. — Try the nearest larger city. The location is used mainly for timezone and weather, so a few kilometers of difference doesn't matter.

  • Can I change a profile's location later? — Yes, from that profile's Personal Details (under the Profile menu while that person is selected). Changing location updates timezone for new entries; older timestamps stay as stored.

  • Can I delete a profile I don't need anymore? — You can archive profiles from Manage Profiles. Speak to your account owner or support if you need a profile permanently deleted.