This is a high-level "where things are" map of BEHCA on the website and the mobile app. For deep walkthroughs of each feature, see the dedicated category for that feature (Daily Tracking, Medications, Incident Reports, etc.).
On the web
When you log in at app.behca.com (US) or au.behca.com (Australia), the layout is roughly:
- Top bar — BEHCA logo, profile switcher (which person you're focused on), then the main sections (Track, Analyze, Incident Reports, Profile, and for some managers Admin Reports). On the right: notifications, and your initials (account settings, hours worked, sign out). If you manage people in your organization, a gear icon opens team and org tools.
- Charts / dashboard — the menu label is Analyze in US English and Analyse in Australian English. Open it for Dashboard, Audit Log, and (when available) MAR Reporting.
- Main area — the page you're working on (daily entry, forms, tables, etc.).
Key pages to know
- Track — today's tracking entries: behaviors, environment, health, and notes. The submenu also lists MAR when medication tracking is on for this profile. (Older docs sometimes call this area "Daily"; the URL still uses
/daily.) - Analyze (or Analyse in AU English) — opens Dashboard (charts for the profile in the switcher), Audit Log, and MAR Reporting when your plan includes them.
- Incident Reports — Incident Reporting inbox for the current profile (
/ir/{profile-id}): Create New IR, filters, Active / Archived subtabs. - Profile — details for the current profile: personal information, tracking templates, supporting documents, health history, MAR and IR setup, and Billing Details for subscription and payment settings on the web.
- Gear menu (Managers, Billing users, and Supervisors when applicable) — Opens from the gear icon. Managers and Billing users see Manage Team, Manage Profiles, Manage Groups, MAR Review (when MAR is on your plan), and Organization Settings. Supervisors may only see MAR Review (same menu, fewer items). Organization Settings (
/organization/…) uses three tabs on the web: General Settings, Templates & Tools, and usually Billing Details for subscriptions. - Admin Reports (Premium Provider managers) — organization-wide overview, team activity, and consolidated EVV / MAR / incident-report views. Start at Introduction to Admin Reports.
- Initials menu (top-right) — Account Settings (password, MFA, notifications), Hours Worked (EVV), Sign Out.
Switching between profiles
Use the profile switcher at the top of the screen. Pick the person you want to view or track for. The whole screen reloads to show their data.
On mobile
The mobile app uses bottom tabs for the main sections. Some tabs only show up if your role and the profile's settings include them.
- Track — today's tracking entries. The most-used tab.
- EVV (if enabled) — Electronic Visit Verification. Start and stop visits, see hours worked. A small badge on the icon shows when you have an active visit.
- IR (if enabled) — Incident Reports.
- Analyze — dashboard, charts, audit log, general notes. With the interface set to Australian English, this tab is labeled Analyse (same section).
- Profile — the current profile's details, supporting documents, billing summary (for EVV).
Switching between profiles
Tap the profile avatar at the top of the screen. A list opens with all profiles you have access to. Tap the one you want.
The app blocks navigation while it switches profiles, so wait for the new profile to fully load before tapping into a tab.
Account settings on mobile
The Account menu isn't a bottom tab — open it from your avatar / menu at the top of the screen. From there you can:
- Edit your name and email.
- Change your password.
- Manage MFA settings.
- Set notification preferences.
- View your hours worked (for EVV staff).
- Log out.
Push notifications and deep links
When BEHCA sends you a push notification (for example, "An incident report needs your review"), tapping it opens the app directly to the relevant screen. Same with email links — tapping a link in a BEHCA email opens the app if you have it installed.
What's only on the web?
A handful of features are website-only today:
- Billing and subscription management.
- Inviting team members and managing groups.
- Some advanced report exports (PDF downloads, CSV exports).
- Required Document uploads (managers only).
If you're trying to do one of these on mobile and can't find it, switch to the website.
What's similar on both?
- Daily tracking — equally easy on web and mobile.
- Medication administration (MAR).
- Incident reports.
- Switching profiles.
- Notifications.
- Required Document signing (any user with access).
Common questions
- I see different tabs to my colleague. — Tabs depend on the profile and your permissions. EVV and IR tabs only show when those features are enabled for the profile and your role.
- Where do I change my password? — Account menu (web: top-right; mobile: from avatar / menu) → Change Password.
- Can I use BEHCA offline? — No for saving daily entries, incident reports, and most other data. You need an internet connection to log. See Daily tracking overview for details.