This is a high-level "where things are" map of BEHCA on the website and the mobile app. For deep walkthroughs of each feature, see the dedicated category for that feature (Daily Tracking, Medications, Incident Reports, etc.).
On the web
When you log in at app.behca.com (US) or au.behca.com (Australia), the layout is roughly:
- Top bar — BEHCA logo, then the main sections (Track, Analyze, Incident Reports, Profile, and for managers Scheduling and Admin Reports when those features are on your plan). On the right: notifications, and your initials (account settings, My Schedule, sign out). If you manage people in your organization, a gear icon opens team and org tools.
- Profile switcher bar — a bar below the main top bar. Use it to pick which person you're focused on. The rest of the page reloads to show that profile's data.
- Main area — the content for the section you opened (for example today's Track page, the Analyze dashboard, or an Incident Report).
Key pages to know
- Track — today's tracking entries. The dropdown lists Behavior, Environment, and Health, plus MAR when medication tracking is on for this profile and you have permission. The URL still uses
/daily. - Analyze (or Analyse in AU English) — Dashboard (graph views for the profile in the switcher: Timeline, Rhythm Map, and more), Audit Log, and MAR Reporting when your plan includes them. Those tabs sit in the profile strip.
- Incident Reports — incident-report inbox for the current profile (
/ir/{profile-id}): Create New IR, filters, Active / Archived subtabs. - Profile — details for the current profile: personal information, tracking templates, supporting documents, health history, MAR and IR setup, and Billing Details for subscription and payment settings on the web.
- Gear menu (Managers and Billing users) — Opens from the gear icon: Manage Team, Manage Profiles, Manage Groups (Premium), and Organization Settings. Those same destinations also appear in a secondary strip while you are in team management.
- Scheduling (managers, when enabled) — profile week, Team Schedule, and EVV Settings for service codes. Team Billing and EVV Sessions appear here only if EVV is also on your plan.
- EVV (managers, when EVV is on the plan but Scheduling is not) — Team Billing, EVV Sessions, and EVV Settings. Scheduling and EVV are separate; one does not imply the other.
- Admin Reports (managers) — organization-wide Overview, Team Summary, IR Summary, MAR Summary, MAR Review, Compliance Log, and Archive. Start at Introduction to Admin Reports.
- Messages (when enabled) — team chat: direct messages, channels, and announcements. Start at Messages overview.
- Initials menu (top-right) — Account Settings (password, MFA, notifications), My Schedule when Scheduling and/or EVV is available, Sign Out.
Switching between profiles
Use the profile switcher bar under the top menu. Pick the person you want to view or track for.
On mobile
The mobile app uses bottom tabs for the main sections. Some tabs only show up if your role and the profile's settings include them.
- Track — today's tracking entries. The most-used tab.
- Messages (when enabled) — same team chat as the website (DMs and channels).
- EVV (if enabled) — Electronic Visit Verification. Start and stop visits, see hours worked. A small badge on the icon shows when you have an active visit.
- IR (if enabled) — Incident Reports.
- Analyze — dashboard, charts, audit log, general notes. With the interface set to Australian English, this tab is labeled Analyse (same section).
- Profile — the current profile's details, supporting documents, billing summary (for EVV).
Switching between profiles
Tap the profile avatar at the top of the screen. A list opens with all profiles you have access to. Tap the one you want.
The app blocks navigation while it switches profiles, so wait for the new profile to fully load before tapping into a tab.
Account settings on mobile
Open Account from your avatar / menu at the top of the screen. From there you can:
- Edit your name and email.
- Change your password.
- Manage MFA settings.
- Set notification preferences.
- View your hours worked (for EVV staff).
- Log out.
Push notifications
When BEHCA sends you a push notification (for example, "An incident report needs your review"), tapping it opens the app directly to the relevant screen. Same with email links — tapping a link in a BEHCA email opens the app if you have it installed.
What's only on the web?
A handful of features are website-only today:
- Billing and subscription management.
- Inviting team members and managing groups.
- Setting up medications (MAR) — you can administer doses on mobile, but adding and configuring medications is done on the website under Profile → MAR.
- Some advanced report exports (PDF downloads, CSV exports).
- Required Document uploads (managers only).
If you're trying to do one of these on mobile and can't find it, switch to the website.
What's similar on both?
- Daily tracking — equally easy on web and mobile.
- Medication administration (MAR) — recording doses.
- Incident reports.
- Switching profiles.
- Notifications.
- Required Document signing (any user with access).
Offline
If you lose connection while saving, BEHCA may show a save locally warning. The entry is kept on your device and can be sent to the server when you're back online. Confirm the row appears on the correct date after sync — see Daily tracking overview.
Common questions
- I see different tabs to my colleague. — Tabs depend on the profile and your permissions. EVV and IR tabs only show when those features are enabled for the profile and your role.
- Where do I change my password? — Account menu (web: top-right; mobile: from avatar / menu) → Change Password.
- Can I set up a new medication on my phone? — No. Set medications up on the website under Profile → MAR. You can still record doses on mobile once they're set up.