BEHCA Support Documentation

3. Uploading large videos

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Matthew

Matthew

Last updated on Aug 7, 2026

You can attach videos where the mobile app provides an upload option, such as on an Incident Report. This article explains the supported formats, upload limit, and processing statuses.

Supported formats

  • MP4 (.mp4)

  • WebM (.webm)

  • MOV (.mov)

.AVI is not supported — it's an older format that's unreliable for processing.

Maximum file size

  • Videos must be 100 MB or smaller when uploaded.

  • Larger source videos need to be shortened or compressed before BEHCA can accept them.

Mobile compression

The mobile app compresses videos on your device before uploading them. The upload begins after compression finishes.

Compression time depends on the video's length, resolution, and your phone's speed. Keep the app open during this step. Your phone may become warm while it processes a longer video.

What happens after upload

Mobile-compressed videos are normally ready when the upload finishes. The attachment can show one of these statuses:

  • Ready — the video is stored and ready to play.

  • Processing — BEHCA is performing additional optimization.

  • Failed — the video was saved but could not be optimized. Try uploading it again if needed.

Tips for video on mobile

  • Keep clips short. A 30-second focused clip compresses and uploads faster and is more useful to reviewers than a 10-minute recording.

  • Trim before uploading. Use your phone's built-in video editor (iOS Photos / Android Gallery) to cut to the relevant moment first.

  • Use a stable connection. Wi-Fi is usually faster and more reliable than mobile data.

  • Keep the app open until compression and upload complete.

  • If the file is over 100 MB, shorten it or lower its resolution before trying again.

Privacy reminders

  • Videos contain everything in frame, including bystanders. Be careful where you film.

  • Audio is recorded — what's said in the background goes into the record.

  • Don't film people who haven't consented to being recorded.

Common questions

  • My video has shown Processing for a long time. — Open the Incident Report again to check its latest status. If it is still processing after an hour, contact support.

  • My upload failed partway through. — Try again on Wi-Fi with a shorter or smaller clip.

  • Can I upload from the web instead? — Yes, where the same attachment area is available on the website.

  • Can I upload multiple videos at once? — Add them one at a time. They upload separately on the IR or document.

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