You can attach videos where the mobile app provides an upload option, such as on an Incident Report. This article explains the supported formats, upload limit, and processing statuses.
Supported formats
- MP4 (
.mp4) - WebM (
.webm) - MOV (
.mov)
.AVI is not supported — it's an older format that's unreliable for processing.
Maximum file size
- Videos must be 100 MB or smaller when they reach BEHCA.
- If your clip is larger than that, the app shrinks it on your phone before uploading. That step can take a few minutes on a long video and uses battery, so keep the app open until it finishes.
- If a clip still won't upload, trim it and try again.
What happens to your video
For most clips, the app doesn't compress anything on your phone. It uploads the file as you recorded it, and BEHCA resizes it to 720p on the server. That's faster and easier on your battery than compressing on the phone, so there's no reason to shrink a clip yourself first.
On-device compression only happens for clips over the 100 MB limit, where there's no other way to get the file under the cap.
Upload statuses
Once the upload finishes, the attachment shows one of these:
- Ready — the video is stored, resized, and ready to play. Its thumbnail and duration appear at this point.
- Processing — BEHCA is resizing the video to 720p, which usually takes a few seconds. You don't have to wait on this screen. The video already plays during this step; it just uses more data until resizing finishes.
- Failed — the video was saved and still plays, but it couldn't be resized. Upload it again if you want the smaller version.
Clips that were compressed on your phone (the over-100 MB case) skip the resizing step and show Ready as soon as the upload lands.
Tips for video on mobile
- Keep clips short. A 30-second focused clip uploads faster and is more useful to reviewers than a 10-minute recording.
- Trim before uploading. Use your phone's built-in video editor (iOS Photos / Android Gallery) to cut to the relevant moment first.
- Don't compress it yourself. BEHCA resizes the video for you. Uploading the original is quicker than running it through another app first.
- Use a stable connection. Wi-Fi is usually faster and more reliable than mobile data.
Privacy reminders
- Videos contain everything in frame, including bystanders. Be careful where you film.
- Audio is recorded — what's said in the background goes into the record.
- Don't film people who haven't consented to being recorded.
Common questions
- My video has shown Processing for a long time. — Resizing normally finishes within a minute. Open the Incident Report again to check its latest status. If it is still processing after an hour, contact support.
- My upload failed partway through. — Try again on Wi-Fi with a shorter or smaller clip.
- Do I need to compress the video before uploading? — No. Upload it as recorded and BEHCA resizes it for you. The app only compresses on your phone when a clip is over 100 MB.
- Can I upload from the web instead? — Yes, where the same attachment area is available on the website. The website handles video the same way.
- Can I upload multiple videos at once? — Add them one at a time. They upload separately on the IR or document.