Photos and videos make incident reports much clearer for reviewers and clinicians. You can also attach documents. BEHCA handles all of them with sensible limits and processing.
What you can upload
- Photos —
.jpg,.png. (On mobile,.heicphotos from an iPhone also work — the app converts them on upload.) - Videos —
.mp4,.webm,.mov. Maximum video size 100 MB. - Documents —
.pdf,.docx,.xlsx,.csv.
Uploading from the web
- Open the IR.
- Find the attachments section.
- Click Upload (or drag and drop files into the zone).
- Wait for the upload to finish. A thumbnail or preview appears.
The web is also where you go to add or change attachments on an existing report.
Adding photos and videos on mobile
On mobile, photos and videos are added as part of creating the report — you'll reach the media step on the fourth screen of the new-report flow. From there you can take a new photo/video with the camera or pick one from your library. The upload runs in the background while you finish the report.
To change attachments on a report you've already created, use the website.
Video processing — what happens after upload
Videos are processed to keep file sizes manageable:
- You upload the video. Status: Processing.
- BEHCA downscales to 720p (or compresses on the device if your video is larger than 100 MB).
- When complete, status changes to Ready and you'll see a notification (web push or in-app banner).
- The compressed video is what plays back to viewers.
If processing fails, status changes to Failed. The original file is still playable — re-upload to try compression again.
Compression takes anywhere from a few seconds (short clips) to a few minutes (long clips on slow connections). You can keep editing the IR while it processes.
Watching a video later
Videos are played inside BEHCA's viewer. They can't easily be downloaded — there's no download button, and right-click is disabled. This is intentional, to reduce the chance of sensitive footage getting redistributed.
The "no download" guard is best-effort, not absolute. Don't put video into BEHCA assuming it's impossible to extract — a determined viewer with technical knowledge can always grab it. The guard reduces casual mishandling.
Photo guidelines
- Injury photos — well-lit, close-up, with a coin or ruler for scale if helpful.
- Scene photos — wide enough to show context, but anonymise people in the background where possible.
- Avoid identifying others. If staff or other residents are in the frame, consider whether they consented or should be cropped out.
- Multiple angles help — a single photo can be misleading.
Video guidelines
- Keep them short. Reviewers are time-poor. 30 seconds focused on the relevant moment is more useful than 10 minutes.
- Hold the camera steady. Stabilized video is clearer.
- Vertical or horizontal both work. BEHCA preserves orientation.
- Audio is recorded. Keep it factual. Don't make accusatory comments while filming.
Storage and privacy
- Photos and videos are stored in BEHCA's secure cloud storage.
- They're visible only to people with access to the IR (the profile's team, Managers, designated reviewers).
- They're retained as long as the IR is on the system.
- Only photos appear in the IR's PDF export — videos can't play in a PDF, so they aren't included. See Exporting an incident report PDF.
Common questions
- Why is my video stuck on "Processing"? — Big videos take a while. If it's been hours, contact support. Most clips finish in under 5 minutes.
- Can I edit a video after uploading? — No, videos are stored as-is (after compression). Trim or edit on your device first if needed.
- What if the file is too big? — On mobile, BEHCA tries to compress files over 100 MB on the device before upload. If that fails, trim the video on your phone first.
- Can I delete a photo or video from an IR? — Yes. While the report is open for editing you can remove an attachment — there's no separate amendment workflow to go through.