1. Installing and updating the app
The BEHCA mobile app is free to download on iOS (iPhone, iPad) and Android phones and tablets. You need an existing
BEHCA account to sign in — new accounts are created on the website only, not in the mobile app.
Downloading the app
iOS (iPhone, iPad)
1. Open the App Store on your device.
2. Search for BEHCA.
3. Tap Get (or the cloud icon if you've downloaded before).
4. Wait for it to install.
5. Tap the new BEHCA icon on your home screen to open.
Android
1. Open Google Play Store.
2. Search for BEHCA.
3. Tap Install.
4. Once installed, tap Open, or find the icon on your home screen.
First launch
The first time you open the app:
1. Pick your region — United States or Australia. The app remembers this for next time.
2. Sign in — email and password, or Google / Apple (Apple is iOS only).
3. Multi-factor authentication (MFA), if required — This step only applies when MFA is turned on for your account. If
you already set up MFA on the website, enter the 6-digit code from your authenticator app. If MFA is required but
you have not set it up on the web yet, the app may walk you through enrollment using a setup code you type into your
authenticator app — not a QR code you scan on this screen. See Setting up Multi-Factor Authentication (MFA).
Permissions to grant
When prompted, the app asks for permission to use:
- Notifications — for push alerts about IRs needing review, MAR doses, etc. Recommended: Allow.
- Camera — to take photos and videos directly from BEHCA. Optional but useful for IRs.
- Photo library / Files — to attach existing photos and videos. Optional.
- Location — for EVV (Electronic Visit Verification). Required if you'll be using EVV.
- Microphone — for video recording.
You can change permissions later in your phone's settings.
Keeping the app updated
The BEHCA app updates regularly with new features and bug fixes. Two ways to stay up to date:
Automatic updates (recommended)
Both iOS and Android can update apps automatically:
- iOS: Settings → App Store → toggle on App Updates.
- Android: Google Play Store → menu → Settings → Network preferences → Auto-update apps.
Manual updates
- iOS: App Store → tap your profile photo → scroll to BEHCA → tap Update.
- Android: Google Play Store → menu → My apps & games → BEHCA → Update.
"Update Required" prompts
Sometimes the app refuses to load and shows an "Update required" message. This means a critical update has been released
and your version is no longer supported. Tap the link to update — once installed, you'll be able to continue.
Switching devices
If you change phones:
1. Sign out on the old phone (Account → Sign Out).
2. Install the app on the new phone.
3. Sign in with the same email and password.
Your account data is stored on BEHCA's servers — nothing is lost when changing devices.
Two devices at once
You can be signed in on multiple devices at the same time (phone, tablet, plus the web). Notifications go to all
signed-in devices.
Common questions
- Can I create a BEHCA account in the mobile app? — No. Sign up at app.behca.com (US) or au.behca.com (Australia) on
the web, then sign in on mobile.
- The app tells me to visit the website. — You need a completed web signup (plan, payment, or an invitation to an
existing organization) before mobile is fully usable.
- The app crashes on launch. — Make sure it's up to date. If the latest version still crashes, sign out, force-close,
reinstall.
- Can I use BEHCA on a tablet? — Yes, the app supports iPads and Android tablets.
- Is there an Apple Watch / Wear OS version? — Not currently.
- Why does the app ask for location every time? — On EVV-enabled profiles, the app needs location at the start and end
of each visit. If your phone is set to "Ask Every Time", that's why. Switch to "While Using App" in iOS Settings to
stop the prompts.
Related articles
- Push notifications
- Logging in