Mobile App
installing, push, offline, deep links, video uploads
1. Installing and updating the app
The BEHCA mobile app is free to download on iOS (iPhone, iPad) and Android phones and tablets. Before signing in, create an account on the website or accept an invitation from an organization. Downloading the app iOS (iPhone, iPad) 1. Open the App Store on your device. 2. Search for BEHCA. 3. Tap Get (or the cloud icon if you've downloaded before). 4. Wait for it to install. 5. Tap the new BEHCA icon on your home screen to open. Android 1. Open Google Play Store. 2. Search for BEHCA. 3. Tap Install. 4. Once installed, tap Open, or find the icon on your home screen. First launch The first time you open the app: 1. Pick your region — United States or Australia. The app remembers this for next time. 2. Sign in — use the account you created on the website or the account you set up through an invitation. You can sign in with email and password, Google, or Apple (Apple is iOS only). 3. Multi-factor authentication (MFA), if required — This step only applies when MFA is turned on for your account. If you already set up MFA on the website, enter the 6-digit code from your authenticator app. If MFA is required but you have not set it up on the web yet, the app may walk you through enrollment using a setup code you type into your authenticator app — not a QR code you scan on this screen. See Setting up Multi-Factor Authentication (MFA). Permissions to grant When prompted, the app asks for permission to use: - Notifications — for push alerts related to your work. Recommended: Allow. - Camera — to take photos and videos directly from BEHCA. Optional but useful for IRs. - Photo library / Files — to attach existing photos and videos. Optional. - Location — for EVV (Electronic Visit Verification). Required if you'll be using EVV. - Microphone — for video recording. You can change permissions later in your phone's settings. Keeping the app updated The BEHCA app updates regularly with new features and bug fixes. Two ways to stay up to date: Automatic updates (recommended) Both iOS and Android can update apps automatically: - iOS: Settings → App Store → toggle on App Updates. - Android: Google Play Store → menu → Settings → Network preferences → Auto-update apps. Manual updates - iOS: App Store → tap your profile photo → scroll to BEHCA → tap Update. - Android: Google Play Store → menu → My apps & games → BEHCA → Update. "Update Required" prompts Sometimes the app refuses to load and shows an "Update required" message. This means a critical update has been released and your version is no longer supported. Tap the link to update — once installed, you'll be able to continue. Switching devices If you change phones: 1. Sign out on the old phone (Account → Sign Out). 2. Install the app on the new phone. 3. Sign in with the same email and password. Your account data is stored on BEHCA's servers — nothing is lost when changing devices. Two devices at once You can be signed in on multiple devices at the same time (phone, tablet, plus the web). Notifications go to all signed-in devices. Common questions - How do I create an account? — Sign up at app.behca.com (US) or au.behca.com (Australia), or use the invitation link sent by your organization. Complete that setup before signing in on mobile. - The app tells me to visit the website. — Finish your web signup or accept your invitation before signing in on mobile. - The app crashes on launch. — Make sure it's up to date. If the latest version still crashes, sign out, force-close, reinstall. - Can I use BEHCA on a tablet? — Yes, the app supports iPads and Android tablets. - Why does the app ask for location every time? — On EVV-enabled profiles, the app needs location at the start and end of each visit. If your phone is set to "Ask Every Time", that's why. Switch to "While Using App" in iOS Settings to stop the prompts. Related articles - Push notifications - Logging in
2. Push notifications
Push notifications let BEHCA alert you about events relevant to your work without having to open the app. They arrive on your phone's lock screen and notification panel. What you'll get push notifications about The notifications you receive depend on your profile access, responsibilities, and account settings. They may include: - Incident Report updates — such as a report being submitted, assigned for review, reviewed, or completed. - MAR alerts — when a scheduled administration is missed, refused, or differs from the order. - Comment mentions — when someone mentions you in a comment. - EVV and service alerts — such as weekly-hours or low-hours/mileage alerts when configured for your organization. Notification controls BEHCA does not provide a full category-by-category push notification list. On the website under Account Settings → Notifications, the two event-specific notification controls are: - Enable notifications if MAR administration is missed — Turning this off mutes missed MAR push and in-app bell notifications from all profiles. - Enable notifications if MAR administration is refused or differs — Turning this off mutes those push and in-app bell alerts from all profiles. The website also has controls for email notifications and daily email reminders. See Notification preferences. Your phone's notification settings control whether BEHCA push notifications are allowed at all. There is no separate BEHCA setting for enabling or disabling push delivery. Enabling push on first launch When you install BEHCA, you'll be asked: "BEHCA would like to send you notifications." Tap Allow. If you tapped Don't Allow and want to fix it: On iOS 1. Open Settings on your phone. 2. Tap Apps. 3. Tap BEHCA. 4. Tap Notifications. 5. Toggle on Allow Notifications. 6. (Recommended) Enable Lock Screen, Notification Center, and Banners. 7. (Optional) Adjust sound and badge settings. On Android 1. Open Settings → Apps → BEHCA → Notifications. 2. Toggle on Show notifications. Turning push off To stop push alerts, use your phone's Do Not Disturb / Focus mode or disable notifications for BEHCA in the phone's app settings. To change email or MAR notification preferences, sign in on the website and open Account Settings → Notifications. Why notifications might not arrive A short troubleshooting checklist: 1. Phone is in Do Not Disturb / Focus mode. Notifications are suppressed. Check your phone's status. 2. System notifications are off. Re-enable in your phone's Settings → Apps → BEHCA → Notifications (iOS) or the Android equivalent. 3. You're not signed in. Push goes to signed-in users only. Sign in if you're signed out. 4. Battery saver / battery optimization. Some Android devices throttle background apps aggressively. Whitelist BEHCA. 5. You changed devices recently. Sign out and back in on the new device to refresh the push token. 6. Connection issue. Push needs the phone to have internet. Per-profile notifications Notifications follow your access. You only receive profile-specific notifications for profiles you can access. Common questions - Notifications work on my old phone but not my new one. — Sign out on old, sign in on new. The push token re-registers. - Push works for IRs but not MAR. — Check the two MAR notification controls under Account Settings → Notifications on the website. - The notification arrived but the linked item did not open. — Open the notification again or navigate to the profile and date manually. Contact support if it continues. - Can I turn off all push but keep email? — Yes. Disable notifications for BEHCA in your phone's settings and leave email notifications enabled in your website Account Settings. Related articles - Notification preferences - Installing and updating the app - Notifications not arriving
3. Uploading large videos
You can attach videos where the mobile app provides an upload option, such as on an Incident Report. This article explains the supported formats, upload limit, and processing statuses. Supported formats - MP4 (.mp4) - WebM (.webm) - MOV (.mov) .AVI is not supported — it's an older format that's unreliable for processing. Maximum file size - Videos must be 100 MB or smaller when they reach BEHCA. - If your clip is larger than that, the app shrinks it on your phone before uploading. That step can take a few minutes on a long video and uses battery, so keep the app open until it finishes. - If a clip still won't upload, trim it and try again. What happens to your video For most clips, the app doesn't compress anything on your phone. It uploads the file as you recorded it, and BEHCA resizes it to 720p on the server. That's faster and easier on your battery than compressing on the phone, so there's no reason to shrink a clip yourself first. On-device compression only happens for clips over the 100 MB limit, where there's no other way to get the file under the cap. Upload statuses Once the upload finishes, the attachment shows one of these: - Ready — the video is stored, resized, and ready to play. Its thumbnail and duration appear at this point. - Processing — BEHCA is resizing the video to 720p, which usually takes a few seconds. You don't have to wait on this screen. The video already plays during this step; it just uses more data until resizing finishes. - Failed — the video was saved and still plays, but it couldn't be resized. Upload it again if you want the smaller version. Clips that were compressed on your phone (the over-100 MB case) skip the resizing step and show Ready as soon as the upload lands. Tips for video on mobile - Keep clips short. A 30-second focused clip uploads faster and is more useful to reviewers than a 10-minute recording. - Trim before uploading. Use your phone's built-in video editor (iOS Photos / Android Gallery) to cut to the relevant moment first. - Don't compress it yourself. BEHCA resizes the video for you. Uploading the original is quicker than running it through another app first. - Use a stable connection. Wi-Fi is usually faster and more reliable than mobile data. Privacy reminders - Videos contain everything in frame, including bystanders. Be careful where you film. - Audio is recorded — what's said in the background goes into the record. - Don't film people who haven't consented to being recorded. Common questions - My video has shown Processing for a long time. — Resizing normally finishes within a minute. Open the Incident Report again to check its latest status. If it is still processing after an hour, contact support. - My upload failed partway through. — Try again on Wi-Fi with a shorter or smaller clip. - Do I need to compress the video before uploading? — No. Upload it as recorded and BEHCA resizes it for you. The app only compresses on your phone when a clip is over 100 MB. - Can I upload from the web instead? — Yes, where the same attachment area is available on the website. The website handles video the same way. - Can I upload multiple videos at once? — Add them one at a time. They upload separately on the IR or document. Related articles - Adding photos and videos - Uploading supporting documents