Mobile App

1. Installing and updating the app

The BEHCA mobile app is free to download on iOS (iPhone, iPad) and Android phones and tablets. You'll need an existing BEHCA account to sign in — the mobile app doesn't replace the website for signup and billing. Downloading the app iOS (iPhone, iPad) 1. Open the App Store on your device. 2. Search for BEHCA. 3. Tap Get (or the cloud icon if you've downloaded before). 4. Wait for it to install. 5. Tap the new BEHCA icon on your home screen to open. Android 1. Open Google Play Store. 2. Search for BEHCA. 3. Tap Install. 4. Once installed, tap Open, or find the icon on your home screen. First launch The first time you open the app: 1. Pick your region — United States or Australia. The app remembers this for next time. 2. Sign in — email and password, or Google / Apple (Apple is iOS only). 3. (If MFA is enabled on your account) — enter the code from your authenticator app. 4. Default profile — if you have access to multiple profiles, pick a default. You can change it later. Permissions to grant When prompted, the app asks for permission to use: - Notifications — for push alerts about IRs needing review, MAR doses, etc. Recommended: Allow. - Camera — to take photos and videos directly from BEHCA. Optional but useful for IRs. - Photo library / Files — to attach existing photos and videos. Optional. - Location — for EVV (Electronic Visit Verification). Required if you'll be using EVV. - Microphone — for video recording. You can change permissions later in your phone's settings. Keeping the app updated The BEHCA app updates regularly with new features and bug fixes. Two ways to stay up to date: Automatic updates (recommended) Both iOS and Android can update apps automatically: - iOS: Settings → App Store → toggle on App Updates. - Android: Google Play Store → menu → Settings → Network preferences → Auto-update apps. Manual updates - iOS: App Store → tap your profile photo → scroll to BEHCA → tap Update. - Android: Google Play Store → menu → My apps & games → BEHCA → Update. "Update Required" prompts Sometimes the app refuses to load and shows an "Update required" message. This means a critical update has been released and your version is no longer supported. Tap the link to update — once installed, you'll be able to continue. Switching devices If you change phones: 1. Sign out on the old phone (Account → Sign Out). 2. Install the app on the new phone. 3. Sign in with the same email and password. Your account data is stored on BEHCA's servers — nothing is lost when changing devices. Two devices at once You can be signed in on multiple devices at the same time (phone, tablet, plus the web). Notifications go to all signed-in devices. Common questions - The app says "Account created — visit our website to subscribe." — Mobile signup creates the account, but you need to pick a plan and pay on the website before mobile becomes fully functional. - The app crashes on launch. — Make sure it's up to date. If the latest version still crashes, sign out, force-close, reinstall. - Can I use BEHCA on a tablet? — Yes, the app supports iPads and Android tablets. - Is there an Apple Watch / Wear OS version? — Not currently. - Why does the app ask for location every time? — On EVV-enabled profiles, the app needs location at the start and end of each visit. If your phone is set to "Ask Every Time", that's why. Switch to "While Using App" in iOS Settings to stop the prompts.

2. Push notifications

Push notifications let BEHCA alert you about important events — incident reports needing review, MAR doses, team activity — without having to open the app. They arrive on your phone's lock screen and notification panel. What you'll get push notifications about Defaults vary by role, but typical push notifications include: - IR submitted — for Managers/Billing. - IR review requested — for designated reviewers. - MAR review requested — for designated MAR reviewers. - Required Document needs signing — for Staff/Guests on the affected profile. - EVV reminders — visit start/end reminders if configured. - Comments / mentions — when someone replies to your comment. You control which categories you receive in your Notification Preferences. See Notification preferences. Enabling push on first launch When you install BEHCA, you'll be asked: "BEHCA would like to send you notifications." Tap Allow. If you tapped Don't Allow and want to fix it: On iOS 1. Open Settings on your phone. 2. Scroll to BEHCA. 3. Tap Notifications. 4. Toggle on Allow Notifications. 5. (Recommended) Enable Lock Screen, Notification Center, and Banners. 6. (Optional) Adjust sound and badge settings. On Android 1. Open Settings → Apps → BEHCA → Notifications. 2. Toggle on Show notifications. 3. (Recommended) Configure category-by-category settings if you want fine-grained control. Inside BEHCA — turning categories on Even with system-level notifications enabled, BEHCA-specific categories must be on too: 1. Open the BEHCA app → Account screen. 2. Tap Notification Preferences. 3. Toggle each category you want. 4. Save. Why notifications might not arrive A short troubleshooting checklist: 1. Phone is in Do Not Disturb / Focus mode. Notifications are suppressed. Check your phone's status. 2. System notifications are off. Re-enable in your phone's Settings → BEHCA → Notifications. 3. App's notification preferences are off. Inside BEHCA → Account → Notifications. 4. You're not signed in. Push goes to signed-in users only. Sign in if you're signed out. 5. Battery saver / battery optimization. Some Android devices throttle background apps aggressively. Whitelist BEHCA. 6. You changed devices recently. Sign out and back in on the new device to refresh the push token. 7. Connection issue. Push needs the phone to have internet. Tapping a notification When you tap a BEHCA notification, the app opens directly to the relevant screen — usually the IR, the daily entry, or the document that needs your attention. This is a deep link. See Deep links from emails and notifications. Notification badges The BEHCA app icon shows a badge number indicating unread notifications. Tapping the icon opens the app to the notifications view. The badge clears when you've seen the items. Per-profile notifications Notifications follow your access. You'll only get notified about profiles you have access to. If you've been removed from a profile, you stop getting its notifications immediately. Snooze / mute There's no in-app snooze for notifications. To mute temporarily: - Use your phone's Do Not Disturb or Focus mode. - Or turn off specific categories in Notification Preferences and turn them back on later. Common questions - Notifications work on my old phone but not my new one. — Sign out on old, sign in on new. The push token re-registers. - I get duplicate notifications. — Sometimes happens if you're signed in on two devices and email is also on. Each channel sends. Turn off one if it's noisy. - Push works for IRs but not MAR. — Check that MAR notifications are toggled on inside BEHCA's Notification Preferences. - The notification arrived but the app showed nothing. — Refresh the screen. Sometimes the notification content arrives faster than the API data. - Can I turn off all push but keep email? — Yes, control them separately in your Notification Preferences.

3. Working offline

In the field, you don't always have a stable signal. The BEHCA app handles short connection blips gracefully — but it's not a fully-offline app, and you should plan around its limits. What works without internet - The app stays open. It doesn't crash or kick you out. - You can keep using it for a short while. Data already loaded (today's profile, recent entries) stays visible. - EVV visit start and end. GPS works offline; the app records the start/end and queues the visit for sync when signal returns. - Reading already-loaded screens — daily tracking, dashboards, profile info you've already viewed. What needs a connection - Loading new data — switching profiles, switching dates, opening a new audit log range, navigating to screens you haven't visited recently. - Saving entries — daily entries, MAR doses, comments. The form may accept input but won't save. - Uploading files — photos and videos can be queued, but won't actually upload until signal returns. - Push notifications — won't arrive until signal returns (you'll see them all at once when reconnected). - Loading photos and videos — these stream from the cloud, not stored locally. Saving entries during a connection blip If you submit an entry while signal is weak or gone: - The save may pause. A spinner sits on the button. - If signal returns within a short window, the save completes and you see a success. - If signal stays out, you may get an error. Try again when signal is back. For non-critical entries, you can usually retry. For time-sensitive entries (a behavior that just happened), make a paper note, then re-enter when you're back online. EVV offline (more robust) EVV is the area best engineered for offline use, because field workers often have spotty signal: 1. Tap Start Visit — GPS captured (works offline), start time recorded, visit held locally. 2. Tap End Visit — GPS captured, end time recorded, visit still held locally. 3. When signal returns — visit syncs automatically to BEHCA's servers. You can confirm sync by checking the EVV history once back online. If a visit doesn't show after a few minutes of signal, force-close the app and reopen. Network changes When your phone changes networks (e.g. WiFi to 4G, hotel WiFi to home WiFi): - The app may briefly show "no connection" while reconnecting. - It usually resolves on its own within a few seconds. - If a screen is stuck, pull-to-refresh or back-and-forward. What to do if you'll be in a no-signal area for a while - Plan ahead. Open profiles you'll need before going off-grid. - Use EVV trust. It's the most offline-friendly area. Visits will sync. - Carry paper as backup. For behavior notes during long no-signal periods, write them down and enter on return. Backdating is supported. - Don't rely on push notifications. They'll only arrive once you're back. Common questions - My screen says "Loading…" forever. — You probably lost signal mid-load. Pull to refresh or restart the app once you have signal. - An entry I logged earlier isn't showing on the website. — Make sure your phone has come back online and the app has had a chance to sync. Restart if needed. - Can I log a daily entry that auto-syncs like EVV? — Daily entries don't queue offline as robustly as EVV. Treat them as needing connection at submission time. - The app drained my battery in a no-signal area. — Phones use more battery searching for signal. Use airplane mode if you're going to be off-grid for a long time, then turn off airplane mode when you need to sync.

5. Uploading large videos

Video uploads — for incident reports, supporting documents — are the most demanding thing the BEHCA mobile app does. This article explains what's supported and what to expect for big files. Supported formats - MP4 (.mp4) - WebM (.webm) - MOV (.mov) .AVI is not supported — it's an older format that's unreliable for processing. Maximum file size - 100 MB server cap. - Larger files are compressed on your phone before being uploaded. What happens when you upload a video Most uploads: 1. You pick or record a video. 2. The app uploads it to BEHCA's secure storage. 3. Server-side compression runs — the video is downscaled to 720p in seconds. 4. Status changes from Processing to Ready. 5. The video is now playable to authorized viewers. For large files (> 100 MB): 1. The app compresses on your phone first, before uploading. 2. This takes several minutes and uses your phone's CPU. 3. Once compressed below the cap, the video uploads. 4. The server-side step is skipped. Video status badges You'll see one of these badges on a video attached to an IR or document: - Ready — file is stored and playable. - Processing — backend is compressing. The video plays at its original size in the meantime. - Failed — compression failed. The original file is still playable, but it wasn't downscaled. Re-upload to try again. How long does it take? - Small videos (under 25 MB) — a few seconds end-to-end. - Medium videos (25–100 MB) — server processing in 30 seconds to a few minutes. - Large videos (over 100 MB) — phone compression takes minutes; depends on your phone's speed. You can keep editing the IR or document while video processes — you don't have to wait. You'll get a notification when it's ready. Tips for video on mobile - Keep clips short. A 30-second focused clip uploads faster, plays back faster, and is more useful to reviewers than a 10-minute recording. - Trim before uploading. Use your phone's built-in video editor (iOS Photos / Android Gallery) to cut to the relevant moment first. Saves time and storage. - Stable connection helps. WiFi is faster and more reliable than mobile data for big files. If you're at the office or home, prefer WiFi. - Don't close the app mid-upload. Background uploads are best-effort; staying in the app ensures completion. - Charge your phone. Compression uses CPU which uses battery. What gets played back - Videos play in BEHCA's video viewer. - The viewer doesn't have a download button by design. - Right-click is disabled to discourage casual extraction. - Picture-in-picture is disabled. The "no download" guard is best-effort. A determined viewer with technical knowledge can extract the video stream from devtools. This is a practical limitation of web video, not a BEHCA bug. Don't put video into BEHCA assuming it's impossible to extract. Privacy reminders - Videos contain everything in frame, including bystanders. Be careful where you film. - Audio is recorded — what's said in the background goes into the record. - Don't film people who haven't consented to being recorded. Common questions - My video is stuck on "Processing" for over an hour. — Try refreshing. If it's still stuck, contact support — there may be a server issue. - My upload failed at 80%. — Connection blip. Try again on WiFi. - My phone got hot during compression. — Normal — video compression is CPU-intensive. The phone will cool down once done. - Can I upload from the web instead? — Yes, the website also supports video uploads. The mobile flow is more convenient for new recordings; the web is fine for existing files on your computer. - Can I upload multiple videos at once? — Add them one at a time. They all upload in parallel and appear separately on the IR.

4. Deep links from emails and notifications

When BEHCA sends you an email or push notification about something specific — an IR needs your review, a MAR change is awaiting sign-off, a Required Document is ready — the link inside opens the BEHCA mobile app directly to that exact screen. That's a deep link. What deep links open Common deep-link destinations: - An incident report — opens the IR view, ready to read or review. - A MAR version page — opens the medication's review screen. - A Required Document — opens the document for reading and signing. - A daily entry — opens to the date and section of the entry. - An hours-worked report — for EVV staff getting payroll-related links. - A specific profile — switches to the profile and opens its dashboard. How they work 1. BEHCA sends you an email or push. 2. You tap the link or notification. 3. If you have the BEHCA app installed and signed in, the app opens to the relevant screen. 4. If you don't have the app installed, your phone takes you to the website's equivalent page in the browser. 5. If you have the app installed but aren't signed in, you're prompted to sign in first, then taken to the screen. Profile switching via deep links Deep links also handle profile switching automatically. If the link is about a profile you have access to but aren't currently viewing, the app: 1. Switches to that profile. 2. Opens to the relevant screen. 3. Then leaves you on that profile until you switch back. What if I don't have access to what the link points to? If your access has been removed since the link was sent (e.g. you're no longer in the right Group, or the Guest assignment was revoked): - The app shows an "Access denied" or "Profile not found" message. - You're returned to your dashboard or sign-in screen. - Contact the person who sent the original notification — they can re-share or fix permissions. Email deep links and the website Email links open in your phone's browser if the app isn't installed. Tap the same link on your computer's browser — it opens the website at the equivalent page. The website and app are designed to mirror each other for deep-linkable content (IRs, daily entries, MAR pages, profiles). Sharing deep links You can copy the URL from the address bar (web) or via "Share" (mobile) to send a deep link to a colleague. The link will work for them as long as they have access to the same profile and item. Privacy note: deep links contain identifiers but not credentials. Anyone with the link still needs to sign in and have the right access to actually see the content. Common questions - The link opens the website even though I have the app. — Check your phone's settings: iOS may have universal links disabled, or Android's "Open by default" setting may be off for BEHCA. Re-installing the app usually fixes it. - The link opens the app to my dashboard, not the specific screen. — Some link types (older ones, or universal-link routing issues) may degrade to the dashboard. Open the BEHCA app and search the relevant page directly. - Can I bookmark a deep link to revisit later? — Yes — the URL is stable. Bookmark it in your browser like any other URL. - Does this work with both Apple Mail and Gmail? — Yes, both forward deep links to the BEHCA app correctly. If they don't, check your phone's "default email" or universal link settings.