Push notifications let BEHCA alert you about events relevant to your work without having to open the app. They arrive on your phone's lock screen and notification panel.
What you'll get push notifications about
The notifications you receive depend on your profile access, responsibilities, and account settings. They may include:
- Incident Report updates — such as a report being submitted, assigned for review, reviewed, or completed.
- MAR alerts — when a scheduled administration is missed, refused, or differs from the order.
- Comment mentions — when someone mentions you in a comment.
- EVV and service alerts — such as weekly-hours or low-hours/mileage alerts when configured for your organization.
Notification controls
BEHCA does not provide a full category-by-category push notification list. On the website under Account Settings → Notifications, the two event-specific notification controls are:
- Enable notifications if MAR administration is missed — Turning this off mutes missed MAR push and in-app bell notifications from all profiles.
- Enable notifications if MAR administration is refused or differs — Turning this off mutes those push and in-app bell alerts from all profiles.
The website also has controls for email notifications and daily email reminders. See Notification preferences.
Your phone's notification settings control whether BEHCA push notifications are allowed at all. There is no separate BEHCA setting for enabling or disabling push delivery.
Enabling push on first launch
When you install BEHCA, you'll be asked: "BEHCA would like to send you notifications." Tap Allow. If you tapped Don't Allow and want to fix it:
On iOS
- Open Settings on your phone.
- Tap Apps.
- Tap BEHCA.
- Tap Notifications.
- Toggle on Allow Notifications.
- (Recommended) Enable Lock Screen, Notification Center, and Banners.
- (Optional) Adjust sound and badge settings.
On Android
- Open Settings → Apps → BEHCA → Notifications.
- Toggle on Show notifications.
Turning push off
To stop push alerts, use your phone's Do Not Disturb / Focus mode or disable notifications for BEHCA in the phone's app settings.
To change email or MAR notification preferences, sign in on the website and open Account Settings → Notifications.
Why notifications might not arrive
A short troubleshooting checklist:
- Phone is in Do Not Disturb / Focus mode. Notifications are suppressed. Check your phone's status.
- System notifications are off. Re-enable in your phone's Settings → Apps → BEHCA → Notifications (iOS) or the Android equivalent.
- You're not signed in. Push goes to signed-in users only. Sign in if you're signed out.
- Battery saver / battery optimization. Some Android devices throttle background apps aggressively. Whitelist BEHCA.
- You changed devices recently. Sign out and back in on the new device to refresh the push token.
- Connection issue. Push needs the phone to have internet.
Per-profile notifications
Notifications follow your access. You only receive profile-specific notifications for profiles you can access.
Common questions
- Notifications work on my old phone but not my new one. — Sign out on old, sign in on new. The push token re-registers.
- Push works for IRs but not MAR. — Check the two MAR notification controls under Account Settings → Notifications on the website.
- The notification arrived but the linked item did not open. — Open the notification again or navigate to the profile and date manually. Contact support if it continues.
- Can I turn off all push but keep email? — Yes. Disable notifications for BEHCA in your phone's settings and leave email notifications enabled in your website Account Settings.