Push notifications let BEHCA alert you about important events — incident reports needing review, MAR doses, team activity — without having to open the app. They arrive on your phone's lock screen and notification panel.

## What you'll get push notifications about

Defaults vary by role, but typical push notifications include:

* **IR submitted** — for Managers/Billing.

* **IR review requested** — for designated reviewers.

* **MAR review requested** — for designated MAR reviewers.

* **Required Document needs signing** — for Staff/Guests on the affected profile.

* **EVV reminders** — visit start/end reminders if configured.

* **Comments / mentions** — when someone replies to your comment.

Which **email** categories you receive is controlled on the **website** under **Account Settings → Notifications**. See [Notification preferences](https://support.behca.com/hc/behca-support/articles/notification-preferences). The **mobile app does not have in-app notification category toggles** — push delivery is handled at the **phone OS level** (see below).

## Enabling push on first launch

When you install BEHCA, you'll be asked: *"BEHCA would like to send you notifications."* Tap **Allow**. If you tapped *Don't Allow* and want to fix it:

### On iOS

1. Open **Settings** on your phone.

2. Tap **Apps**.

3. Tap **BEHCA**.

4. Tap **Notifications**.

5. Toggle on **Allow Notifications**.

6. *(Recommended)* Enable Lock Screen, Notification Center, and Banners.

7. *(Optional)* Adjust sound and badge settings.

### On Android

1. Open **Settings** → **Apps** → **BEHCA** → **Notifications**.

2. Toggle on **Show notifications**.

3. *(Recommended)* Configure category-by-category settings if your device offers them.

## Turning push off on mobile

**You cannot turn off BEHCA push notifications from inside the mobile app.** To stop alerts temporarily, use your phone's **Do Not Disturb** / **Focus** mode, or disable notifications for BEHCA in **Settings → Apps → BEHCA → Notifications** (iOS) or **Settings → Apps → BEHCA → Notifications** (Android).

To reduce **email** (not push), sign in on the **website** and adjust **Account Settings → Notifications**.

## Why notifications might not arrive

A short troubleshooting checklist:

1. **Phone is in Do Not Disturb / Focus mode.** Notifications are suppressed. Check your phone's status.

2. **System notifications are off.** Re-enable in your phone's Settings → **Apps** → **BEHCA** → **Notifications** (iOS) or the Android equivalent.

3. **You're not signed in.** Push goes to signed-in users only. Sign in if you're signed out.

4. **Battery saver / battery optimization.** Some Android devices throttle background apps aggressively. Whitelist BEHCA.

5. **You changed devices recently.** Sign out and back in on the new device to refresh the push token.

6. **Connection issue.** Push needs the phone to have internet.

## Notification badges

The BEHCA app icon shows a **badge number** indicating unread notifications. Tapping the icon opens the app to the notifications view. The badge clears when you've seen the items.

## Per-profile notifications

Notifications follow your access. You'll only get notified about profiles you have access to. If you've been removed from a profile, you stop getting its notifications immediately.

## Common questions

* **Notifications work on my old phone but not my new one.** — Sign out on old, sign in on new. The push token re-registers.

* **I get duplicate notifications.** — This happens for some users; we're not sure of the root cause yet. It may be more likely if you're signed in on multiple devices or also receive email for the same event.

* **Push works for IRs but not MAR.** — Confirm system notifications are allowed for BEHCA. Per-category push controls are not available in the mobile app.

* **The notification arrived but the app showed nothing.** — Open the linked item from the notification again, or navigate to the profile and date manually. 

* **Can I turn off all push but keep email?** — Not from the mobile app. Disable push in your **phone's** BEHCA notification settings, and manage email on the **website** under Account Settings.

## Related articles

* [Notification preferences](https://support.behca.com/hc/behca-support/articles/notification-preferences)

* [Installing and updating the app](https://support.behca.com/hc/behca-support/articles/installing-and-updating-the-app)

* [Notifications not arriving](https://support.behca.com/hc/behca-support/articles/notifications-not-arriving)