Push notifications let BEHCA alert you about events relevant to your work without having to open the app. They arrive on your phone's lock screen and notification panel.

## What you'll get push notifications about

The notifications you receive depend on your profile access, responsibilities, and account settings. They may include:

- **Incident Report updates** — such as a report being submitted, assigned for review, reviewed, or completed.
- **MAR alerts** — when a scheduled administration is missed, refused, or differs from the order.
- **Comment mentions** — when someone mentions you in a comment.
- **EVV and service alerts** — such as weekly-hours or low-hours/mileage alerts when configured for your organization.

## Notification controls

BEHCA does not provide a full category-by-category push notification list. On the website under **Account Settings → Notifications**, the two event-specific notification controls are:

- **Enable notifications if MAR administration is missed** — Turning this off mutes missed MAR push and in-app bell notifications from all profiles.
- **Enable notifications if MAR administration is refused or differs** — Turning this off mutes those push and in-app bell alerts from all profiles.

The website also has controls for email notifications and daily email reminders. See [Notification preferences](https://support.behca.com/hc/behca-support/articles/notification-preferences).

Your phone's notification settings control whether BEHCA push notifications are allowed at all. There is no separate BEHCA setting for enabling or disabling push delivery.

## Enabling push on first launch

When you install BEHCA, you'll be asked: *"BEHCA would like to send you notifications."* Tap **Allow**. If you tapped *Don't Allow* and want to fix it:

### On iOS

1. Open **Settings** on your phone.
2. Tap **Apps**.
3. Tap **BEHCA**.
4. Tap **Notifications**.
5. Toggle on **Allow Notifications**.
6. *(Recommended)* Enable Lock Screen, Notification Center, and Banners.
7. *(Optional)* Adjust sound and badge settings.

### On Android

1. Open **Settings** → **Apps** → **BEHCA** → **Notifications**.
2. Toggle on **Show notifications**.

## Turning push off

To stop push alerts, use your phone's **Do Not Disturb** / **Focus** mode or disable notifications for BEHCA in the phone's app settings.

To change email or MAR notification preferences, sign in on the website and open **Account Settings → Notifications**.

## Why notifications might not arrive

A short troubleshooting checklist:

1. **Phone is in Do Not Disturb / Focus mode.** Notifications are suppressed. Check your phone's status.
2. **System notifications are off.** Re-enable in your phone's Settings → **Apps** → **BEHCA** → **Notifications** (iOS) or the Android equivalent.
3. **You're not signed in.** Push goes to signed-in users only. Sign in if you're signed out.
4. **Battery saver / battery optimization.** Some Android devices throttle background apps aggressively. Whitelist BEHCA.
5. **You changed devices recently.** Sign out and back in on the new device to refresh the push token.
6. **Connection issue.** Push needs the phone to have internet.


## Per-profile notifications

Notifications follow your access. You only receive profile-specific notifications for profiles you can access.

## Common questions

- **Notifications work on my old phone but not my new one.** — Sign out on old, sign in on new. The push token re-registers.
- **Push works for IRs but not MAR.** — Check the two MAR notification controls under **Account Settings → Notifications** on the website.
- **The notification arrived but the linked item did not open.** — Open the notification again or navigate to the profile and date manually. Contact support if it continues.
- **Can I turn off all push but keep email?** — Yes. Disable notifications for BEHCA in your phone's settings and leave email notifications enabled in your website Account Settings.

## Related articles

- [Notification preferences](https://support.behca.com/hc/behca-support/articles/notification-preferences)
- [Installing and updating the app](https://support.behca.com/hc/behca-support/articles/installing-and-updating-the-app)
- [Notifications not arriving](https://support.behca.com/hc/behca-support/articles/notifications-not-arriving)