BEHCA Support Documentation

1. Login issues

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Matthew

Matthew

Last updated on Jul 15, 2026

If you can't get into BEHCA, work through these checks in order.

"My password isn't working"

  1. Check the region. US and AU are separate. Make sure the region link matches the one you signed up in.
  2. Check the email address. Make sure it is the email tied to your account.
  3. Try a password reset. Select Forgot your password? and follow the email link.
  4. Make sure Caps Lock is off.
  5. If your browser or password manager filled the password, try typing it instead. It may have stored an old password.

If reset emails don't arrive, see Forgot password not working below.

"I signed up with Google or Apple but it's asking for a password"

Select Log in with Google or Log in with Apple and use the same email address you used when creating your BEHCA account.

You can also set a BEHCA password after signing in, under Account Settings → Change Password.

"Forgot password not working"

  1. Check spam or junk. Reset emails come from notifications@behca.com.
  2. Confirm the email address you entered is associated with your BEHCA account.
  3. Wait a few minutes, then request another reset email.
  4. Confirm you selected the correct region.

If the email still has not arrived after 30 minutes, contact Support.

"MFA code isn't working"

  1. Check that your phone's date and time are set automatically. Authenticator codes depend on an accurate clock.
  2. Use a fresh code. Codes change every 30 seconds.
  3. Try a recovery code if you saved one.
  4. If you do not have a recovery code, contact Support for help resetting MFA.

"It says my account is disabled"

A disabled or archived account needs help from your organization's Billing user, Manager, or BEHCA Support.

"My session keeps expiring"

See “Session expired” errors. Also check that your browser allows cookies for app.behca.com (US) or au.behca.com (Australia), and avoid private browsing for sessions you want to keep signed in.

When to contact Support

If you have tried the checks above and still cannot sign in, contact Support with:

  • Your account email address
  • Your region (US or AU)
  • The exact message you see
  • The steps you already tried

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