If you've been added to a profile that has a Required Document (Client Plan of Care, Behavior Support Plan, etc.), you must sign it before BEHCA lets you track data on that profile.
Self-reporters are exempt. If you're the person being tracked (an observable), you don't sign your own care plan. The system skips you automatically.
How you'll know to sign
You do not go looking through document menus or open a Required Documents section yourself. When you open Profile for someone with unsigned Required Documents, BEHCA shows a blocking modal automatically:
- The modal lists each document you still need to sign (with version labels when applicable).
- You cannot dismiss it or use the page behind it until you sign.
- Click Review & Sign to start the signing flow.
If you try to log daily data or start an EVV visit before signing, BEHCA blocks that too.
Signing on the web
- Sign in at
app.behca.com(US) orau.behca.com(Australia). - Open Profile for the person — the Signatures required modal appears if anything is pending.
- Click Review & Sign.
- If there is only one pending document, BEHCA opens it directly. If there are several, you pick which to sign first from the list.
- Read the PDF in the viewer.
- Type your full name in the signature field. As you type, your name appears in a script font.
- Tick I agree to electronically sign this form.
- Click Submit Signature.
You'll see a confirmation. Repeat for any other pending documents until the modal no longer appears and tracking is unblocked.
Your role and title are recorded automatically from your team record for that organization — you don't edit them on the sign screen. If they're wrong, ask your Manager to update your team record before signing.
Signing on mobile
When Required Documents are unsigned, the app blocks tracking the same way and routes you to review and sign each pending document. Read the PDF, type your name, confirm the agreement, and submit — same attestation as on web.
Signing needs a stable connection. If it fails, retry from the same screen.
Why typed name only?
BEHCA uses typed-name signatures rather than drawn signatures because:
- They're consistent and legible.
- They work the same on web and mobile.
- They're functionally equivalent for compliance — your typed name + role/title + timestamp + audit trail is a valid electronic signature.
The script font is for visual recognition; the legal weight is the typed name plus timestamp.
Re-signing after a new version
When the Manager uploads a major version (v1.0 → v2.0):
- All previous signatures from that major line are invalidated.
- The blocking modal appears again the next time you open Profile for that person.
- Sign the new version using the same flow.
For minor version updates (v1.0 → v1.1), your existing signature remains valid — no re-sign needed.
What happens after I sign
- The tracking gate lifts — you can log daily entries and start EVV visits.
- Your signature shows in the document's signature list, visible to Managers.
- Managers can download a compliance PDF that includes the original document plus a signature appendix.
Common questions
- Can I read on mobile and sign on web later? — Yes. Finish signing wherever convenient; the gate clears once all pending documents are signed.
- What if I disagree with the document? — Don't sign. Talk to your Manager. Signing is an attestation.
- Can I un-sign / withdraw my signature? — No. If circumstances change, your Manager may issue a major version update, which invalidates prior signatures for everyone.
- Why is tracking blocked? — You have unsigned Required Documents. Open Profile for that person — the modal will tell you what to sign.