BEHCA Support Documentation

4. Signing a Required Document

Open in
View as Markdown Open in ChatGPT Open in Claude
Matthew

Matthew

Last updated on Jul 21, 2026

If a profile has a Required Document that requires your signature, you must sign it before BEHCA lets you track data on that profile.

People using BEHCA's limited self-reporting interface are exempt from signing Required Documents.

How you'll know to sign

When you open a tracking screen for a profile with a Required Document you have not signed, BEHCA shows a Signatures required message:

  • The message lists each document you still need to sign.
  • Click Review & Sign to start the signing flow.

BEHCA also blocks daily-entry and EVV requests until required signatures are complete.

Signing on the web

  1. Sign in at app.behca.com (US) or au.behca.com (Australia).
  2. Open the profile's tracking page. The Signatures required message appears if anything is pending.
  3. Click Review & Sign.
  4. If there is only one pending document, BEHCA opens it directly. If there are several, you pick which to sign first from the list.
  5. Read the PDF in the viewer.
  6. Type your full name in the signature field. As you type, your name appears in a script font.
  7. Tick I agree to electronically sign this form.
  8. Click Submit Signature.

You'll see a confirmation. Repeat for any other pending documents until the Signatures required message no longer appears and tracking is unblocked.

Your role and title are recorded automatically from your team record; they are not entered on the signature form. Incorrect or missing title information does not stop you from submitting a signature, but the information on your team record is what BEHCA records. Ask a Manager to correct it before signing if it is inaccurate.

Signing on mobile

When Required Documents are unsigned, the app blocks tracking the same way and routes you to review and sign each pending document. Read the PDF, type your name, confirm the agreement, and submit — same attestation as on web.

Signing needs a stable connection. If it fails, retry from the same screen.

You do not need a special signable PDF

BEHCA adds the electronic-signature workflow to an ordinary PDF. It records your typed name, role and title from your team record, time signed, signing method, IP address, and user agent. Managers can download the original PDF with these signature details in an appendix.

Re-signing after a new version

When the Manager uploads a major version (v1.0 → v2.0):

  • All previous signatures from that major line are invalidated.
  • The Signatures required message appears again when you open a tracking screen for that profile.
  • Sign the new version using the same flow.

For minor version updates (v1.0 → v1.1), your existing signature remains valid — no re-sign needed.

What happens after I sign

  • The tracking gate lifts — you can log daily entries and start EVV visits.
  • Your signature is added to the document's signature history.
  • Managers can select Download with signatures to get the original document plus its signature appendix.

Common questions

  • Can I read on mobile and sign on web later? — Yes. Finish signing wherever convenient; the gate clears once all pending documents are signed.
  • What if I disagree with the document? — Don't sign. Talk to your Manager. Signing is an attestation.
  • Can I un-sign / withdraw my signature? — No. If circumstances change, your Manager may issue a major version update, which invalidates prior signatures for everyone.
  • Why is tracking blocked? — You have unsigned Required Documents. Use the Review & Sign link in the Signatures required message.

Related articles