Notifications sometimes go missing. The fix is usually one of a small number of things — work through this checklist.
Push notifications (mobile)
1. Is the app installed and signed in?
Push goes to signed-in BEHCA app installations. If you're signed out, no push.
2. Are system-level notifications enabled?
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iOS: Settings → BEHCA → Notifications → toggle on Allow Notifications.
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Android: Settings → Apps → BEHCA → Notifications → toggle on Show notifications.
3. Are BEHCA's notification preferences turned on?
Inside the app:
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Account screen → Notification Preferences.
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Toggle the categories you want.
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Save.
If a category is off in app preferences, it's blocked even if system notifications are on.
4. Is your phone in Do Not Disturb / Focus mode?
Modes silently suppress notifications. Check your phone's status bar for moon icons or DnD indicators.
5. Battery saver / battery optimisation?
Some Android phones aggressively kill background app processes:
- Settings → Battery → Battery optimisation → BEHCA → Don't optimise.
Some manufacturers (Xiaomi, Huawei, Samsung) have additional auto-start managers. Allow BEHCA to run in the background.
6. Did you change phones recently?
Push is tied to each phone installation. On your new phone:
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Install BEHCA and sign in — that registers a fresh push token for that device.
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Sign out on the old phone if you no longer use it, so you're not expecting alerts there.
Signing out alone does not "reset" notifications on a device you still use — you need to sign back in on that same phone to register push again.
7. Connection?
The phone needs internet to receive push. Confirm WiFi or mobile data is working.
8. Test it
Have a colleague trigger a notification (e.g. submit a test IR they know would notify you). If nothing arrives within a couple of minutes, escalate.
Email notifications
1. Is the email category enabled?
Account → Notification Preferences → check email toggles for each category.
2. Check spam / junk
BEHCA emails come from notifications@behca.com. Add to safe senders. Check all folders — spam, promotions, social.
3. Email rules / filters
If you have inbox rules in Gmail / Outlook / Apple Mail, they may be archiving BEHCA emails automatically. Search your inbox for from:behca to confirm if any have arrived but were filtered.
4. Wrong email on file
Check your Account Settings → email. If it's wrong (e.g. a typo from when you signed up), update it. Future emails will go to the right address.
5. Email server delays
Big email providers occasionally delay or queue mail. Wait 10–30 minutes; check again.
6. Domain blocked
Some work or school email systems block mail from outside senders they do not recognize. Ask your IT team to allow email from notifications@behca.com (and BEHCA's sending domain if they maintain an allowlist). Mention these are account alerts and workflow notices, not marketing spam.
In-app bell notifications (web)
The bell icon in the top bar shows recent in-app notifications. If the counter or list looks wrong:
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Refresh the page — the bell loads with the page; a reload pulls the latest list from the server.
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Stay signed in while you work — new notifications can appear live while your browser session is open (you may still need to open the bell dropdown to read them).
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Check your Notification Preferences — bell notifications follow the same category toggles as push and email.
Signing out and back in does not clear or rebuild a special "notification queue." It only starts a new browser session, which is roughly the same as refreshing after you log in again. If items are missing, fix preferences, permissions, or delivery (above) — not repeated sign-out cycles.
"I get some notifications but not others"
Each category is configured separately:
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IR notifications.
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MAR notifications.
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Comments / mentions.
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Required Documents.
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EVV.
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Team activity.
Toggle the missing categories on. If they're already on but missing, the category may be configured at organization level (e.g. only Managers receive certain types). Ask your Manager.
"Notifications come but I don't know what they're for"
If you tap a notification and nothing useful loads:
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Check whether you have access to what the notification is about. Permission changes can mean a notification was queued and access was revoked before you tapped it.
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The deep link should still take you somewhere meaningful — if it dumps you to the dashboard, that's the fallback.
When to escalate
If you've done all of the above:
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Ask a colleague to trigger a notification to test.
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Note the time of the test so support can check delivery logs.
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Contact support.