Home Electronic Visit Verification 4. Hours worked and billing summary

4. Hours worked and billing summary

Last updated on May 08, 2026

Every EVV visit you complete adds to your hours worked. BEHCA rolls these up across days, weeks, and months for payroll, billing, and self-tracking.

Where to find hours

On mobile (your own hours)

  1. Open the BEHCA app.
  2. Open the Account screen or your profile area.
  3. Find Hours Worked.

You'll see:

  • Today's hours.
  • This week's hours.
  • This month's hours.
  • A list of recent visits, ranked by date.

On the web (your own hours)

  1. Sign in at app.behca.com (US) or au.behca.com (Australia).
  2. Click your avatar → Hours Worked (or Account → Hours).

The web view typically has:

  • Tables of visits by date range.
  • Total hours per client.
  • Total hours overall.
  • Filters by date and profile.
  • Export to CSV / spreadsheet.

On the web (Manager view — your team's hours)

  1. Open Manage Dashboard or the EVV / Billing area.
  2. Pick a date range.
  3. See:
    • Total hours per staff member.
    • Total hours per profile.
    • Total hours by service type.
    • Drill into specific visits.

This is the view used for payroll calculations and client invoicing.

What counts as hours

  • Visit duration — start time to end time.
  • Mileage is tracked separately, not as time.
  • Multiple visits in a day add together.
  • Canceled visits (started but ended within a couple of minutes) don't usually count.

Billing summaries

Many providers use BEHCA's hours data to invoice funders (Medicaid, NDIS, etc.):

  • The Billing tab on a profile (in the mobile app or website) shows total hours worked for that profile.
  • The web's EVV Billing summary breaks hours by service code, which is what most funders need.
  • CSV export lets you bring hours data into your billing system, accounting software, or spreadsheet.

When hours look wrong

A few common reasons:

  • Forgotten end-tap. A visit that should've been 1 hour shows as 8 hours because the worker forgot to end it. Solution: edit the end time.
  • Wrong profile. Visit was logged against the wrong client. Solution: edit the profile on the visit (Manager only).
  • Time zone confusion. A visit shows on the wrong date because of timezone. Hours worked use the profile's timezone to determine which date a visit "belongs to".
  • Pending sync. A visit started offline hasn't yet synced to the server. Solution: ensure phone has signal and is open to the app for a moment.

Approving hours (if your organization does this)

Some organizations require Manager approval before hours feed into payroll:

  1. Manager opens EVV → Pending Approval.
  2. Reviews each visit (start time, end time, location, notes).
  3. Approves or flags for revision.
  4. Approved hours feed into payroll exports.

Whether your organization uses approval is a configuration choice.

Common questions

  • Why are my hours different on web and mobile? — They shouldn't be. If they are, check whether you have visits not yet synced from your phone. Open the app, wait for sync, then refresh the website.
  • Can I correct my own hours? — You can usually edit your own visits if your Manager has granted that permission. Otherwise, ask the Manager.
  • Do EVV hours show up in the dashboard? — They show on the EVV tab and in your billing summary. The main behavior/health dashboard doesn't include EVV hours.
  • Can I export my own hours as a payslip? — Yes, CSV export from your hours-worked page. It's not a payslip per se, but it's the source data your payroll team uses.

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