BEHCA Support Documentation

4. Hours worked and billing summary

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Matthew

Matthew

Last updated on Aug 7, 2026

Every EVV visit you complete adds to your hours worked. You can review recent visits on mobile and on the web.

Where to find hours

On mobile (your own hours)

  1. Open the BEHCA app.
  2. Go to My Account.
  3. Open the Hours Worked tab.

This shows your EVVs from the last 30 days.

On the web (your own hours)

  1. Sign in at app.behca.com (US) or au.behca.com (Australia).
  2. Open your user menu (avatar or initials) in the top-right corner.
  3. Select My Schedule.

The page title is My Schedule / Hours Worked. When Scheduling is on your plan, it shows published shifts next to matched EVV time. When you only need EVV hours, the same page still lists worked time for the week.

Older bookmarks or links to Hours Worked open this page.

There is no personal CSV export from My Schedule. Use organization EVV exports when you need a spreadsheet.

What counts as hours

  • Visit duration — start time to end time.
  • Multiple visits in a day add together.

Viewing billing

Managers and Billing users open these from the top nav that includes EVV for your organization:

  • If Scheduling is enabled, use the Scheduling blue bar for Team Billing and EVV Sessions (Scheduling alone is not enough — EVV must also be on the plan).
  • If you have EVV without Scheduling, open the EVV top-nav item for the same pages.

From there:

  • Team Billing — shows how over- or under-utilized profiles are. It lists by staff, and shows the staff who serviced each profile; when listed by staff, it shows the profiles each person serviced. Older bookmarks to Admin Reports → Team Billing redirect here.
  • EVV Sessions — lists recorded visits. You can sort by staff, profile, date, start, end, hours, service code, mileage, or verified status, and filter by typing a name. Managers can export CSV from this page.

Common questions

  • Can I correct my own hours? — No. Only Managers can edit visits.
  • Where did the Hours Worked menu item go? — On the website it is now My Schedule. Worked hours appear there when EVV is available (and next to scheduled shifts when Scheduling is also available).
  • Where did Team Billing go? — It moved out of Admin Reports. Open Scheduling → Team Billing or EVV → Team Billing, depending on your top nav.
  • Do EVV hours show up in the dashboard? — They show on EVV Sessions and in Team Billing. The main behavior/health dashboard doesn't include EVV hours.
  • Can I export my hours? — There's no CSV export from personal My Schedule. CSV export is available from EVV Sessions.

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