Every **Completed** EVV visit adds to **hours worked**. Duration is **Check-in** through **Complete Visit** (the check-out time), including time spent on notes and the staff signature after **End Visit**. ## Where to find hours ### On mobile (your own hours) 1. Open the BEHCA app. 2. Go to **My Account**. 3. Open the **Hours Worked** tab. This shows your visits from the **last 30 days**. Live check-in is on the **EVV** tab. ### On the website (your own hours) 1. Sign in at `app.behca.com` (US) or `au.behca.com` (Australia). 2. Open your **user menu** (avatar or initials) in the top-right corner. 3. Select **My Schedule**. The page title is **My Schedule / Hours Worked**. When Scheduling is also on, it shows published shifts next to matched EVV time. See [Viewing My Schedule and adding it to your calendar](https://support.behca.com/hc/behca-support/articles/viewing-my-schedule-and-adding-it-to-your-calendar). Older bookmarks to **Hours Worked** open this page. There is no personal CSV export from **My Schedule**. Use the organization export on **EVV Sessions** when you need a spreadsheet. ## What counts as hours - **Visit duration** — check-in time to complete (check-out) time. - **Multiple visits in a day** add together. - Visits still **Active** or **Awaiting Signature** have not finished counting yet. ## Viewing Team Billing and EVV Sessions Managers and Billing users open **Scheduling** and choose **Team Billing** or **EVV Sessions**. If your organization doesn't use Scheduling, open **EVV** instead — the same two pages are there. Once you are on either page, the blue bar switches between them. - **Team Billing** — this month's hours in two views. **By client** shows each profile's **Client utilization** against its authorized hours, and which staff worked them. Set those caps on **Profile** → **Billing Details**. With EVV, limits are set separately for each **Medical/Service Code** assigned to the profile (for example, 40 hours for "Personal care" and 20 hours for "Respite"), not one total for the whole profile. See [Profile Billing Details and authorized hours](https://support.behca.com/hc/behca-support/articles/profile-billing-details-and-authorized-hours). **By staff** shows each person's **Month total**, **Busiest week**, and the clients they worked. - **EVV Sessions** — lists recorded visits. You can sort by staff, profile, date, start, end, hours, service code, mileage, or verified status, and filter by typing a name. Status icons mark **Active**, **Awaiting Signature**, and **Completed**. Managers export CSV from this page. The **Show only:** buttons above the list narrow it to visits BEHCA has flagged: - **Needs review** — auto-closed after 24 hours with no check-out, so the visit records zero hours until a Manager corrects it. See [Editing past visits](https://support.behca.com/hc/behca-support/articles/editing-past-visits). - **Overlapping** — two visits on the same profile share time on a service code that doesn't allow it. See [Configuring service codes for Scheduling](https://support.behca.com/hc/behca-support/articles/configuring-service-codes-for-scheduling). - **Spans multiple days** — the visit crosses midnight. - **Exceeds 12 hours** — worth a second look before it's billed. Choosing more than one shows visits matching any of them. ## Exporting visits that cross midnight A visit that crosses midnight is always **one** session in BEHCA — one progress note, one row on **EVV Sessions**. The CSV can describe that same visit differently, because many agency imports expect each service day on its own line. That is what **Split overnight visits on export** controls. It is on **Service Codes**, next to **Enable EVV**: - **Yes** (the usual setting) — the CSV writes the visit as two rows, one ending 11:59 PM and one starting 12:00 AM. The hours still add up to the original visit. - **No** — the CSV writes one row spanning both days. Either way, nothing changes about the visit itself in BEHCA. ## Common questions - **Can I correct my own hours?** — Staff can't edit visits. Ask a Manager. See [Editing past visits](https://support.behca.com/hc/behca-support/articles/editing-past-visits). - **Where did the Hours Worked menu item go?** — On the website it is **My Schedule**. - **Do EVV hours show up on Analyze → Dashboard?** — No. That dashboard charts behavior and health tracking. EVV hours are on **EVV Sessions**, **Team Billing**, and **My Schedule**. - **Can I export my hours?** — There's no CSV from personal **My Schedule**. CSV export is on **EVV Sessions**. - **I see Timesheets under Scheduling.** — Your organization has **Enable EVV** set to **No**. **Timesheets** is this same hours page without location or signatures: staff check in and out from the **Hours** tab, and **End Visit** closes the session. Set **Enable EVV** to **Yes** on **Service Codes** for verified visits. ## Related articles - [Viewing My Schedule and adding it to your calendar](https://support.behca.com/hc/behca-support/articles/viewing-my-schedule-and-adding-it-to-your-calendar) - [Starting a visit](https://support.behca.com/hc/behca-support/articles/starting-a-visit) - [Ending a visit](https://support.behca.com/hc/behca-support/articles/ending-a-visit) - [Editing past visits](https://support.behca.com/hc/behca-support/articles/editing-past-visits) - [Configuring service codes for Scheduling](https://support.behca.com/hc/behca-support/articles/configuring-service-codes-for-scheduling) - [Spreadsheet exports](https://support.behca.com/hc/behca-support/articles/csv-exports-for-spreadsheets)