On the web, check the signature and Incident Type fields first.
"Submit For Review" is disabled
The web button becomes available after both of these steps:
- Type your name in the Sign field.
- Select I agree to electronically sign this form.
If both are complete and the button remains disabled, refresh the page and try again. Contact Support if the problem continues.
"Please select at least one incident type"
Before submitting on the web, select at least one option under Type of Incident.
If the list is empty or the needed type is missing, ask a Manager to review the Incident Types configured for that profile.
Mobile app
The signature and checkbox steps above apply to the web form. On mobile, complete the required fields shown in the Incident Report form, select an Incident Type, and tap Submit. If it does not submit, note the exact error message before contacting Support.
Still stuck?
- Confirm that you are working on the correct profile.
- Check the page for a highlighted field or error message.
- Note whether the problem occurs before or after selecting Submit For Review.
- Contact Support with the exact message and a screenshot.