Incident Reports sometimes look “almost done” while the bottom of the web form won’t cooperate. Almost always there is one checklist item missing.
“Submit For Review” is grayed out or won’t respond (web only)
On the web editor, the Submit For Review button stays disabled until both of these are true:
- You have typed your name in the Sign field (electronic signature).
- You have ticked I agree to electronically sign this form.
After you do both, the button should become active. If it does not, refresh the page (your changes are saved as you work in most sections) and try again — if the problem persists, contact Support.
Mobile: The flow is slightly different — you tap Submit — but you still affirm the submission in the prompts the app shows.
Submit is clickable, but submitting fails (“select at least one incident type”)
Selecting who was notified or filling every narrative box does not replace this step: On the web you must choose at least one category under Type of Incident.
- That control is not a plain single-line dropdown everywhere; it behaves like a multiselect (placeholder text such as Select incident types…). Open it and tick one or more options that apply — for example behavioral, injury, accident, depending on how your organization has set up incidents for that profile.
If none are chosen and you try to submit, BEHCA will block submission and remind you to select at least one incident type (the control may be highlighted).
If the list is empty or you cannot find the category you need, ask a Manager — they control which incident categories are available for each profile. See Configuring incident types.
Still stuck?
- Confirm you are on the correct profile in the top bar (Incident Reports are per person).
- If the report is restricted (abuse / neglect / exploitation flags), your role may only allow view or review, not edit — ask a Manager.
- For missing notifications, PDFs, or review workflow questions, see Submitting and the review workflow.