Sometimes an EVV visit has to be added or corrected after the fact — someone forgot to check in, the wrong profile was selected, or a visit was auto-closed overnight. Managers do that on the website.
Who can edit visits
- Managers and Billing users — can add and edit visits in their organization.
- Staff — cannot edit visits, including their own.
- Guests — cannot edit visits.
The mobile app doesn't offer these corrections. Staff complete a live visit on the phone; a Manager fixes fields on the web.
Where to edit
- Sign in at
app.behca.com(US) orau.behca.com(Australia). - Open Scheduling and choose EVV Sessions. If your organization doesn't use Scheduling, open EVV instead.
- Find the visit.
- Click Edit.
- Update what needs changing:
- Profile and Staff
- Medical / service code and Mileage code
- Check-in and Check-out date, time, and coordinates
- Progress notes
- Mileage (starting and ending odometer)
- Save.
The form shows the visit status (Active, Awaiting Signature, or Completed).
Common edits
"I forgot to end the visit"
- Open the visit.
- Set Check-out to when they actually left.
- Note that the visit was completed late, and you're updating to the actual end time.
- Save.
"Wrong profile"
- Open the visit.
- Change Profile to the correct one.
- Note that it was logged against the wrong profile.
- Save.
"Coordinates are wrong"
- Edit the Check-in or Check-out latitude and longitude.
- Add a note explaining the correction.
"Visit duration is wrong"
- Edit Check-in and/or Check-out times.
- Add a clear reason in the notes.
Manually adding a missed visit
If a visit was never started in the app, a Manager can create it on the website:
- Open EVV Sessions.
- Select Add session.
- Choose Profile and Staff.
- Choose the Medical / service code.
- Fill in Check-in and Check-out (date, time, and coordinates).
- Add Progress notes.
- Save.
A session added this way is not a live phone check-in: coordinates are typed on the form, and it won't have a staff signature captured on the device.
Needs review (auto-closed visits)
If a visit stays Active for 24 hours — nobody tapped End Visit — BEHCA closes it at zero hours and flags it Needs review. A flagged visit shows a warning triangle next to its ID in the list, and it adds no billable time until a Manager fixes the times.
To find these visits, use Show only: — the row of filter buttons above the sessions list. There are four: Needs review, Spans multiple days, Exceeds 12 hours, and Overlapping. Click Needs review to narrow the list to auto-closed visits. (Clicking more than one shows visits matching any of them, not only visits matching all.)
Open each flagged visit, enter the real Check-in and Check-out, and save. The flag clears on its own once the visit has a real duration — there's no separate "mark as reviewed" step.
Overlapping visits
Overlapping marks two visits on the same profile that share time on a service code that doesn't allow it. Both visits in the pair get an orange warning triangle, and Show only: Overlapping narrows the list to them.
What to fix depends on what happened:
- The times are wrong — someone checked out late, or a session was added by hand with the wrong window. Correct one visit and the flag clears on both.
- The wrong service code was chosen — change the code on whichever visit is wrong.
- It's a duplicate — archive one of them. See below.
- Both visits are right — two staff really did work together. That belongs on the code rather than the visit: set Allow overlapping hours by staff to Yes on Service Codes. See Configuring service codes for Scheduling.
Two visits with exactly the same check-in and check-out are never flagged, so deliberate paired billing needs none of this.
Archiving a visit
When a visit shouldn't count at all — a duplicate, or a session recorded against the wrong profile that's simpler to redo than repair — archive it rather than editing it.
- Open the visit with Edit.
- Select Archive.
Archived visits stop counting toward hours and are left out of CSV exports and reports. They aren't deleted: select Archived in the toolbar on EVV Sessions to view them, then Restore to bring one back.
Archive only appears on visits that have ended. A visit still in progress needs a check-out time first.
Common questions
- Will my edited visit affect hours immediately? — Yes. Hours, Team Billing, and My Schedule pick up the new times on the next refresh.
- Can a Staff member edit visits? — No. Only Managers and Billing users can add or edit sessions on the website.