Sometimes an EVV visit has to be corrected after it ended — someone forgot to end it, the wrong profile was selected, or notes need adding. BEHCA supports these edits.
Who can edit visits
- Managers and Billing users — can edit visits in their organization.
- Staff — cannot edit visits, not even their own.
- Guests — cannot edit visits.
Where to edit
Editing is done on the web by a Manager. The mobile app doesn't let you fix fields.
On the web
- Sign in at
app.behca.com(US) orau.behca.com(Australia). - Open the EVV tab (on a profile or organization-wide).
- Find the visit.
- Click Edit.
- Update:
- Start time and end time.
- Profile (if it was logged against the wrong client).
- Service type.
- Notes.
- Coordinates — the start/end coordinates can be edited manually.
- Mileage.
- Save.
Common edits
"I forgot to end the visit"
- Open the visit.
- Edit the end time to when you actually left.
- Note: "Forgot to end at the time. Updating to actual end time."
- Save.
"Wrong profile"
- Open the visit.
- Change the profile to the correct one.
- Note: "Visit was logged against [wrong profile] in error. Correcting to [right profile]."
- Save.
"Coordinates are wrong"
- A Manager can edit the start/end coordinates on the web.
- Add a note explaining the correction.
"Visit duration is wrong"
- Edit start and/or end times.
- Add a clear reason note.
Manually creating a missed visit
If a visit was never started in the app, a Manager can create it on the web:
- Open EVV → Add Visit Manually.
- Fill in: profile, start time, end time, service type, notes.
- Save.
A manually created visit has two differences from a live one: it won't have a signature, and its coordinates are entered manually rather than captured by GPS.
Common questions
- Will my edited visit affect my hours immediately? — Yes, hours and billing summaries recalculate on the next refresh.
- Can a Staff member edit visits? — No. Staff can't edit any visits, including their own. Only Managers and Billing users can.