Your Account

1. Updating your account settings

Your account settings are your personal settings — separate from any profile (the people you support). This is where you update your name and email, manage security, choose your notifications, and set how dates and times appear for you. On the web 1. Sign in at app.behca.com (US) or au.behca.com (Australia). 2. In the top-right, click your initials (or avatar) to open the account menu. 3. Choose Account Settings. The page is titled Account Settings and is split into the sections below. If BEHCA shared a company data export with you as a billing user, a download notice appears at the top of this page (website only). See Downloading a company data export. Personal Details - First name and Last name — how your name appears when you log entries and in your team list. - Email address — this is also your username. A note on the page reminds you that if you change it, you'll sign in with the new email next time. These fields save automatically as you change them — there's no separate Save button. Changing your email (already signed in) Editing email here updates your login right away when the field saves. BEHCA does not send a “confirm your new email” message for this — you're already signed in. - Sign out and back in with the new email to confirm it works. The old email no longer works as your username. - If the address is already on another BEHCA account, you'll get an error and need a different email. - If you're the billing user for an organization, your Stripe customer email may update when you change it here. That is different from the Activate account email you may get when you first create a BEHCA account — see Creating your account (Step 5). Two-Factor Authentication (MFA) Shows whether MFA is on or off, with a Set Up MFA button (when it's off) or a Reset your MFA link (when it's on). See Setting up Multi-Factor Authentication for the full walkthrough. Notifications Toggles for the email and MAR alerts you receive. See Notification preferences. Change Password A Change Password button reveals the password fields. See Changing your password. Account Preferences Measurement, date, time, and timezone settings that control how things display for you. See Account preferences. Mobile App Links to download BEHCA on the App Store and Google Play appear at the bottom of the page. On mobile 1. Open the BEHCA app and sign in. 2. Tap your avatar, or open the menu and choose Account. 3. Edit your First name, Last name, or Email there. The mobile Account area lays out password, MFA, and notifications a little differently from the website, but the settings are the same. What you can't change here - Organization region (US vs AU product region) — set when you signed up; it can't be changed through this screen. - Your role (manager, staff, guest, etc.) — only Managers and Billing users can change roles in team settings. If you need a region change, contact support or your account's Manager. Common questions - I changed my email but didn't get a confirmation email. — That's normal on Account Settings: the new email saves automatically and no confirmation message is sent. Sign out and sign in with the new address to verify. If you expected an Activate account email, that's from new signup, not from editing email here — see Creating your account. - My team sees an old name on entries I logged. — Your name is shown live from your account, so once you update it, it updates everywhere — on both new and existing entries. - I don't see a Save button after editing my name. — That's expected. Personal Details and Account Preferences save automatically as you change them. - Can I delete my account? — Only the billing owner (account owner) can request that an account be deleted. If that's not you, reach out to them; otherwise contact Support to action it. - I see a company export notice on Account Settings — what is it? — See Downloading a company data export. Related articles - Changing your password - Account preferences - Notification preferences

2. Changing your password

Every BEHCA account has its own password — including accounts created with Google or Apple sign-in. So even if you usually tap "Sign in with Google," you can set and use a BEHCA password too. Already signed in? Use Account Settings → Change Password (you do not use Forgot your password? — that link is only on the login screen when you are signed out). Can't sign in? Use Forgot your password? on the login page. See Logging in. On the web 1. Sign in and open Account Settings (click your initials or avatar, top-right). 2. Under Change Password, click the Change Password button. This reveals two fields: New Password and Confirm New Password. 3. Enter your new password and confirm it. 4. Click Update Password. You stay signed in on this device. You may be signed out of other devices for security — just sign in there with the new password. On mobile 1. Open the Account settings screen. 2. Tap Change Password to open the change-password screen. 3. Enter your current and new passwords. 4. Save. Password requirements BEHCA passwords must: - Be at least 8 characters. - Be strong enough to pass the on-screen strength meter — combine upper/lowercase letters, numbers, and a special character. The Update Password button stays disabled until your password is strong enough. Tips for a good password: - Longer is stronger. - Don't reuse a password from another site. - A password manager (Bitwarden, Google Password Manager, etc.) can generate and remember one for you. First-time forced password change If you were invited to BEHCA with a temporary password, you'll be asked to set your own the first time you log in. This is normal. Common questions - I signed up with Google or Apple — can I still set a BEHCA password? — Yes. Set one under Change Password in Account Settings. After that you can sign in with social login or email and password. - I'm signed in but don't know my current password. — On the website, open Account Settings → Change Password — you only enter a new password (no current password). On mobile, change password requires the current one; sign out, then use Forgot your password? on the login screen, or set a new password on the website first. - I'm signed out and forgot my password. — Use Forgot your password? on the login page — not Account Settings. - My password reset link expired. — Request another one. The links are short-lived for security. - Will changing my password sign me out of my phone? — It might. If it does, just sign back in with the new password. Related articles - Logging in - Setting up Multi-Factor Authentication (MFA)

3. Setting up Multi-Factor Authentication (MFA)

Multi-Factor Authentication (MFA) means signing in needs two things: your password and a 6-digit code from an authenticator app on your phone. Even if someone learns your password, they can't get in without your phone. Some organizations require MFA; others let you turn it on yourself. Either way, the setup is the same. What you need An authenticator app on your phone. Any of these work: - Google Authenticator - Microsoft Authenticator - Authy Install one before you start. Setting up MFA (web) 1. Sign in and open Account Settings. 2. Under Two-Factor Authentication (MFA), click Set Up MFA. 3. A QR code appears. Open your authenticator app, tap + / Add account → Scan QR code, and point it at the code. (Can't scan? The page also shows a key you can type in manually.) 4. Your app shows a 6-digit code. Type it into the Verification Code box. 5. Click Verify and Enable MFA. Save your recovery codes After setup, BEHCA shows a list of recovery codes. Save these somewhere safe — a password manager, or printed and stored somewhere only you can reach. Each code works once if you ever lose access to your authenticator app. Logging in with MFA Signing in (password → authenticator code, Trust this device for 30 days, and using a recovery code on the login screen) is covered in Logging in. If a code is rejected at login, see Login issues. I lost my phone — what now? 1. On the sign-in code prompt, choose Use recovery code instead and enter a saved recovery code. 2. Once you're signed in, either generate new recovery codes (below) or reset MFA to pair a new authenticator app. If you've also lost your recovery codes, contact Support — they can reset MFA on your account so you can sign in and set it up again. Managing MFA while signed in (web) These steps are for when you are already logged in on the website. They are not part of the sign-in flow. Open Two-Factor Authentication management: 1. Sign in at app.behca.com (US) or au.behca.com (Australia). 2. Go to /mfa/manage (for example app.behca.com/mfa/manage). The page title is Two-Factor Authentication. You can return to Account Settings from the link at the bottom. Generate new recovery codes Use this when you still have your authenticator app but want a fresh set of recovery codes (for example you used several codes or lost your saved list). This does not change your authenticator pairing. 1. On /mfa/manage, under Recovery Codes, enter your current 6-digit authenticator code. 2. Click Generate New Recovery Codes. 3. BEHCA shows the new codes once. Copy or download them, then confirm you have saved them. Old unused recovery codes stop working as soon as the new set is generated. Disable MFA Only available when your organization does not require MFA for everyone. If MFA is required, the page explains that you cannot turn it off. 1. On /mfa/manage, under Disable MFA, enter your current password. 2. Click Disable MFA. Disabling removes your authenticator pairing and recovery codes. You can turn MFA on again later from Account Settings → Set Up MFA. Reset your MFA (new authenticator app) Use Reset your MFA from Account Settings when you need a new QR code and authenticator pairing (for example a new phone). This is stronger than generating recovery codes alone: 1. Open Account Settings and click Reset your MFA. 2. Enter your password to confirm. 3. Scan the new QR code and complete setup. You receive a new set of recovery codes. Resetting invalidates old recovery codes and trusted devices. If your organization requires MFA, you can reset or regenerate codes, but you cannot disable MFA or leave your account without it. Common questions - Do I need MFA on the mobile app too? — MFA is per-account, not per-device. If MFA is on, you'll be asked for a code when signing in on mobile too. - Can I use SMS instead? — Not currently. BEHCA supports authenticator-app codes only. - Will I need a code every single time? — Only when you sign in. Tick Trust this device for 30 days to skip the code on that device for a month, and staying signed in avoids re-entering it until your session ends. Related articles - Changing your password - Logging in

4. Notification preferences

You control your own notifications from Account Settings. The toggles there are the notifications you can turn on and off yourself. Where to find them On the web 1. Sign in and open Account Settings (click your initials or avatar, top-right). 2. Scroll to the Notifications section and flip the toggles. Changes apply immediately — there's no separate Save. On mobile Open the Account screen and find the same notification toggles. The toggles - Enable email notifications — Turn this off to stop receiving email alerts (push notifications will still be sent). This is a blanket switch for your account's email alerts. - Enable notifications if MAR administration is missed — Turning this off mutes missed MAR push and in-app bell notifications from all profiles. - Enable notifications if MAR administration is refused or differs — Turning this off mutes those push and in-app bell alerts from all profiles. - Enable daily email reminders if no data is tracked — Sends a daily reminder for any profiles that didn't have anything tracked for the day. Common questions - If I turn off email notifications, do I stop getting everything? — It turns off your email alerts. Push notifications can still be sent to the mobile app. Critical flows you trigger yourself (like a password reset) may still email you. - The MAR toggles say "all profiles" — is that right? — Yes. The two MAR toggles apply across every profile you can see, not per-profile. - I turned a toggle off but a teammate still gets that alert. — Each person controls their own toggles, so your settings only affect you. Related articles - Updating your account settings

5. Account preferences

Account preferences control how information displays for you — your measurement units, date and time formats, and timezone. They're personal to your login and don't change anyone else's view. Where to find them On the web 1. Sign in and open Account Settings (click your initials or avatar, top-right). 2. Find the Account Preferences section. Each preference saves automatically when you change it — there's no separate Save button. On mobile Open the Account screen and adjust the same preferences there. The preferences - Measurement Format — US Customary (°F, lbs, oz) or Metric (°C, kg, ml). Affects temperature, weight, and similar values. - Date Format — month/day/year or day/month/year. - Time Format — 12 hours (e.g. 3:30 PM) or 24 hours (e.g. 15:30). - Timezone — the timezone your timestamps and reports display in. Pick from the grouped list; the page shows your current local time once it's set. How timezone works Your account timezone is for how you see dates and times across the app and in reports. It's separate from each profile's own tracking timezone, which is tied to where that person is. If you support people in another timezone, their tracked times still reflect their location — your account timezone just controls your personal display. Common questions - I changed my date format but an old report still looks the same. — Re-open or re-run the view; formats apply to how data is displayed going forward. - Why are a profile's times different from my account timezone? — Profiles have their own tracking timezone. That's expected when you and the profile are in different places. Related articles - Updating your account settings - Belonging to multiple organizations

6. Belonging to multiple organizations

You can belong to more than one BEHCA account at the same time. For example, you might have: - Your own Family Plan for tracking your child at home. - A Provider Plan as a Staff member at the agency you work for. - A School Plan as a Guest because the school invited you. Each one is called an organization (or company) in BEHCA. They're kept separate — separate profiles, separate teams, separate billing — but they all share your single login. How it works - One email = one login. You sign in once and BEHCA loads everything you have access to. - Each organization has its own profiles, team, billing, and settings. - Your role can be different in each one — you might be the Billing user in your family account and a Staff member at work. Switching between organizations On the web 1. Click your initials or avatar in the top-right to open the account menu. 2. Choose Switch Organization (the menu shows which organization you're on now). 3. BEHCA opens a page listing the organizations you belong to. Click the one you want. 4. The app reloads into that organization's profiles, team, and settings. On mobile Switch organizations from My Account. Pick the organization you want to be active; the app reloads into it. Your default organization Your default organization is simply the one you were in last — BEHCA opens it the next time you sign in. There's no separate "set as default" step; switching to an organization makes it your default from then on. Adding yourself to a new organization You can't self-join an organization. A Manager or Billing user there has to invite you. Once invited, your existing BEHCA login is added to that organization — no second account is created. Removing yourself from an organization You can't remove yourself directly. Ask the Manager or Billing user of that organization to archive your access on their side. Your login keeps working for any other organizations you belong to. A note on notifications The web bell notifications are specific to the organization you're currently in — they aren't combined across organizations or labeled by organization. If you're expecting a notification you don't see, switch to the organization it came from. Common questions - Is there a limit to how many organizations I can belong to? — No practical limit. - Can two organizations share a profile? — No. A profile lives in exactly one organization. To share data with another organization, the Manager invites users from that organization as Guests. - Will I get billed twice if I'm in two paid plans? — Only the Billing user of each organization pays for that organization. If you're a Staff member or Guest, you're free. Related articles - Updating your account settings - Understanding roles