Your Account

1. Updating your account settings

Your account settings are your personal details — separate from any profile (the people you support). Updating them changes how you appear in the team list, on entries you log, and on emails BEHCA sends you. On the web 1. Sign in at app.behca.com (US) or au.behca.com (Australia). 2. Click your avatar in the top-right corner. 3. Choose Account Settings. 4. Edit any of: - First name, Last name - Email address (this is also your login) - Title — your job title, shown to your team - Phone number 5. Click Save Changes. If you change your email address, you'll need to use the new email next time you log in. On mobile 1. Open the BEHCA app and sign in. 2. Tap your avatar at the top of the screen, or open the menu and choose Account. 3. Edit your First name, Last name, or Email. 4. Tap Save Changes. The same Account screen also shows your app version, device info, and links to MFA, change password, and notification preferences. What you can't change here - Region (US vs. AU) — set when you signed up; can't be changed self-serve. - How you sign in (Google, Apple, email/password) — set when you signed up. - Your role in an organization — only Managers and Billing users can change roles. If you need to change any of these, contact support or your account's Manager. Common questions - I changed my email but didn't get a confirmation. — Check your spam folder. If still missing, sign out and sign back in with the new email to confirm it works. - My team sees my old name on entries I logged. — Existing entries show the name you had at the time they were created. New entries will use your updated name. - Can I delete my account? — Yes, but only an admin can do this on your behalf. Contact support.

2. Changing your password

You can change your password whenever you want from your Account settings. If you've forgotten it, see the forgot-password flow in Logging in. If you sign in with Google or Apple, your password is managed by them — there's no BEHCA password to change. Update it in your Google or Apple account. On the web 1. Click your avatar in the top-right. 2. Choose Change Password. 3. Enter your current password. 4. Enter a new password, then confirm it. 5. Click Save. You stay signed in on this device. You may be signed out of other devices for security — sign in there with the new password. On mobile 1. Open the menu / tap your avatar. 2. Tap Change Password. 3. Enter your current and new passwords. 4. Tap Save. Choosing a strong password - At least 8 characters; longer is better. - Mix of letters, numbers, and at least one symbol. - Don't reuse a password you use anywhere else. - Use a password manager (1Password, iCloud Keychain, Bitwarden, Google Password Manager) — they generate and remember passwords for you. First-time forced password change If you were invited to BEHCA and BEHCA assigned you a temporary password, you'll be required to set a new one the very first time you log in. This is normal and expected. Common questions - I forgot my current password. — Don't try to change it; instead, sign out and use Forgot your password? on the login page. - My password reset link expired. — Request another one. Links are short-lived for security. - Will changing my password kick me off my phone? — Possibly. If it does, just sign in again on your phone with the new password.

3. Setting up Multi-Factor Authentication (MFA)

Multi-Factor Authentication (MFA) means that signing in needs two things: your password and a 6-digit code from an authenticator app on your phone. Even if someone knows your password, they can't get in without your phone. Some organizations require MFA. Others let you turn it on yourself. Either way, the setup is the same. What you need An authenticator app on your phone. Any of these work: - Google Authenticator - Microsoft Authenticator - Authy - 1Password (built-in) - iCloud Keychain (built-in on iOS/macOS) Pick one and install it before starting. Setting up MFA On the web 1. Sign in at app.behca.com (US) or au.behca.com (Australia). 2. Click your avatar → Account Settings → MFA Settings. 3. Click Enable MFA. 4. A QR code appears on screen. 5. Open your authenticator app and tap + / Add account → Scan QR code. 6. Point your camera at the QR code. 7. Your authenticator app shows a 6-digit code. Type it into the BEHCA setup screen. 8. Click Confirm. Save your recovery codes After setup, BEHCA shows you a list of recovery codes. Save these somewhere safe — a password manager, printed out, or written on paper somewhere only you can find. Each code can be used once if you ever lose access to your authenticator app. Logging in with MFA Every time you sign in: 1. Enter your email and password as usual. 2. BEHCA asks for a 6-digit code. 3. Open your authenticator app, copy the current 6-digit code for BEHCA, and paste it in. Codes change every 30 seconds. If yours expires before you finish typing, just use the next one. I lost my phone — what now? 1. On the MFA prompt screen, click Use a recovery code. 2. Type one of the recovery codes you saved. 3. Once signed in, go to MFA Settings and reset MFA, then set it up on your new phone. If you've also lost your recovery codes, contact your organization's account owner. They can clear MFA on your account so you can log in once and set it up again. Turning MFA off If your organization doesn't require MFA, you can disable it: 1. Account Settings → MFA Settings. 2. Click Disable MFA. 3. Confirm with your password. If MFA is required by your organization, you won't see the disable option. Common questions - Do I need MFA on the mobile app too? — MFA is per-account, not per-device. If you have MFA, you'll be asked for a code when signing in to mobile too. - Can I use SMS instead? — Not currently. BEHCA only supports authenticator-app MFA. - Will I need a code every time, even on my own laptop? — Yes, for now. Every sign-in asks for a code. If you stay signed in (don't log out), you won't need a code until your session expires. - What if my authenticator app changes its code while I'm typing? — Just use the new code. They roll every 30 seconds and there's a small overlap window.

4. Notification preferences

BEHCA can notify you when things happen — incident reports get submitted, MAR entries need review, team activity, and more. Each user controls their own preferences, so you only get what's useful to you. Where to manage them On the web 1. Sign in at app.behca.com (US) or au.behca.com (Australia). 2. Click your avatar → Account Settings → Notification Preferences (or Preferences). 3. Toggle each notification type on or off. 4. Click Save. On mobile 1. Open the Account screen. 2. Tap Notifications or Preferences. 3. Toggle types on or off. 4. Tap Save. Channels Most notifications are available on two channels: - Email — sent to your account email. - Push notifications — sent to your phone via the BEHCA app (if installed). Some events also trigger an in-app bell icon notification on the website, regardless of email or push settings. Common notification types - Incident Reports — new reports submitted, reports needing your review, reports approved. - MAR (Medication Administration Record) — doses missed, MAR review requested, MAR changes approved. - Required Documents — new document requires your signature, document update needs re-signing. - Team activity — new team member added, your role/permissions changed. - EVV — visit reminders, missed clock-out alerts. - Comments — when someone replies to or tags you in a comment. The exact list you see depends on your role, the features your organization uses, and the platform you're on. Push notifications — making sure they work If push notifications aren't reaching your phone: 1. Open the BEHCA app and make sure you're signed in. 2. On iOS: open Settings → BEHCA → Notifications → enable Allow Notifications. 3. On Android: open Settings → Apps → BEHCA → Notifications → enable. 4. Inside BEHCA's account preferences, confirm push notifications are toggled on. If your phone has Do Not Disturb or Focus mode on, BEHCA notifications won't show until that's off. Why do my teammates and I get different notifications? Notifications follow: - Your role — managers get more notifications by default. - The profiles you have access to — you only get notifications about people you can see. - Each person's own preferences — they choose what to subscribe to or mute. So two people doing similar jobs may not get the same notifications. Common questions - Can I get a daily digest instead of live emails? — Not currently. Each event sends its own email. - I'm getting notifications about a profile I no longer support. — Ask your manager to remove your access to that profile, or your group assignment if it's group-based. - Push notifications stopped working on a new phone. — Sign out and back in on the new device. Push tokens are tied to the install. - Can I unsubscribe from email entirely? — Yes, toggle every email category off. You'll still get critical security emails (password reset, MFA changes).

5. Belonging to multiple organizations

You can belong to more than one BEHCA account at the same time. For example, you might have: - Your own Family Plan for tracking your child at home. - A Provider Plan as a Staff member at the agency you work for. - A School Plan as a Guest because the school invited you. Each one is called an organization (or company) in BEHCA. They're kept separate — separate profiles, separate teams, separate billing — but they all share your single login. How it works - One email = one login. You sign in once and BEHCA loads everything you have access to. - Each organization has its own profiles, team, billing, and settings. - Your role can be different in each one — you might be the Billing user in your family account, and a Staff member at work. Switching between organizations On the web If you belong to multiple organizations, you'll see a company / organization switcher near your avatar in the top bar. Click it to choose which one you're working in. The whole interface reloads to that organization's profiles, team, and settings. On mobile The mobile app shows a default company picker on the Account screen. Pick the organization you want to be active. Switching takes a moment while the app reloads. Default organization You have one default organization — the one BEHCA opens first when you sign in. You can change it from your Account settings. The default also affects which billing details are shown in account-level pages (since billing is per-organization). Adding yourself to a new organization You can't self-join an organization. The Manager or Billing user there has to invite you. Once invited, your existing BEHCA login is added to that organization without creating a second account. Removing yourself from an organization You can't remove yourself directly. Ask the Manager or Billing user of that organization to archive your access on their side. Your data stays there (read-only) and your login keeps working for any other organizations you belong to. Common confusion - "Why does my dashboard look different than my colleague's?" — Check whether you're both in the same organization. The switcher makes it easy to forget you're in the wrong one. - "I can't see a profile someone shared with me." — Switch to the organization that owns that profile. You may have been added there but not switched into it. - "My notifications are mixed across orgs." — Notifications are tied to the organization that triggered them. The bell / push notification will tell you which org each notification is from. Common questions - Is there a limit to how many organizations I can belong to? — No practical limit. - Can two organizations share a profile? — No. A profile lives in exactly one organization. To share data with another organization, the Manager invites users from that organization as Guests. - Will I get billed twice if I'm in two paid plans? — Only the Billing user of each organization pays for that organization. If you're a Staff member or Guest, you're free.