EVV stands for Electronic Visit Verification. It's the system used to record:
- Who the support worker is.
- Who they're supporting (the profile).
- When the visit started and ended.
- Where the visit happened (GPS coordinates).
- What services were provided.
EVV creates a verified record of in-home support that funders and regulators rely on for billing. In practice, it's how in-home support workers who visit a particular person get their time recorded and billed.
EVV requires location services to be turned on. Checking in, checking out, and ending a visit won't work without GPS. The one exception is a visit a Manager manually creates on the web — that can be created without GPS.
When EVV is required
EVV is mandated for many in-home services:
- United States — under the 21st Century Cures Act, EVV is required for Medicaid-funded personal care services and home health services.
- Australia — NDIS in-home supports increasingly require EVV-compatible time and location records.
- Other regions — varies; check your funder's requirements.
If you provide in-home support that's billed to Medicaid or NDIS, you very likely need EVV. Your Billing user or compliance officer will know.
If you provide center-based services, day programs, or residential care, EVV may not apply.
How EVV is used in BEHCA
When EVV is enabled:
- A new tab appears in the BEHCA mobile app: EVV.
- Staff check in and end visits from the EVV tab on each shift.
- GPS location is captured at start and end.
- Visit records are stored against the profile, the staff member, and the time period.
- Hours worked can be reviewed and filtered by staff for payroll and billing.
Turning on EVV for your organization
EVV is controlled at organization level first (then you configure billing details per profile).
- As a Manager or Billing user, click the gear icon → Organization Settings →
/organization/settings. - Stay on General Settings (the default tab).
- Under Electronic Visit Verification (EVV) set Enable EVV to Yes.
- Ensure your subscription includes EVV — if it doesn’t, you’ll see a plan notice instead of an active toggle.
That allows staff to check in/out of verified visits using the mobile app organization-wide.
Per‑profile billing and codes
Medical/service codes are created under Organization Settings → General Settings → EVV Billing Codes (ADD BILLING CODE). Then, for each profile, open Profile → Billing Details on the web to assign Medical/Service Codes, Client ID, and optional hour/mileage limit behaviors (Managers). Those values drive what appears on exports and billing-related EVV summaries.
Once EVV is enabled for the organization and profiles are set up appropriately, eligible staff see the EVV workflow on mobile where your plan and access allow it.
Mobile vs. web
- Starting and stopping visits is done in the mobile app — that's where GPS lives.
- Viewing visit history, hours, and billing summaries is done on the web for fuller reporting.
- Editing past visits is generally web-only and Manager-only.
What gets recorded for each visit
- Start time (UTC, displayed in profile timezone).
- End time.
- Start GPS coordinates (latitude, longitude).
- End GPS coordinates.
- Staff member (you).
- Profile (who you supported).
- Service type — the staff member selects this; it appears as the service code.
- Notes about the visit, added by the staff member.
- Mileage (if tracked).
Privacy
GPS data is sensitive. EVV captures:
- The start and end locations, not the route between.
- Only during active visits, not the rest of your day.
- Stored in BEHCA's secure cloud storage.
- Visible to Managers, Billing users, and the staff member themselves.
Live visits always capture GPS — checking in, checking out, and ending a visit won't work without it. The only visits without location are ones a Manager manually creates on the web after the fact.
Common questions
- Do I need EVV for everyone? — For billing purposes, the visits you bill need EVV. Check with your Billing user about which of your clients are billed this way.
- What if I don't have phone signal at the client's home? — You need a connection to check in. BEHCA doesn't queue visits offline, so if you have no signal you can't start the visit at that moment; a Manager can create the visit afterward on the web.
- Can a manager start a visit on behalf of staff? — No. Managers can't start visits. (Managers can edit EVV records on the web after the fact.)
- Does EVV affect billing? — Yes. Hours worked through EVV feed billing summaries used for invoicing.