**EVV** stands for **Electronic Visit Verification**. It records:

- **Who** the support worker is.
- **Who** they're supporting (the profile).
- **When** the visit started and ended.
- **Where** the visit happened (GPS at check-in and at complete).
- **What** services were provided.

EVV creates a verified record of in-home support that funders use for billing. States and other regulators require that record so visits can be verified.

If your organization has EVV off, staff still record their hours the same way, minus the location and signature — see **Timesheets when EVV is off** below.

## When EVV is required

EVV is mandated for many in-home services:

- **United States** — under the 21st Century Cures Act, EVV is required for Medicaid-funded personal care services and home health services.
- **Australia** — NDIS in-home supports increasingly require EVV-compatible time and location records.
- **Other regions** — varies; check your funder's requirements.

If you provide in-home support that's billed to Medicaid or NDIS, you very likely need EVV. Your Billing user or compliance officer will know.

If you provide center-based services, day programs, or residential care, EVV may not apply.

## For staff: recording a visit

Live visits are on the **mobile app**. You need **location services** on, and BEHCA needs permission to use them.

1. Open the profile you're visiting.
2. Tap the **EVV** tab.
3. Tap **Check In** when you arrive.
4. When you leave, tap **End Visit**, add notes, sign, and tap **Complete Visit**.

See [Starting a visit](https://support.behca.com/hc/behca-support/articles/starting-a-visit) and [Ending a visit](https://support.behca.com/hc/behca-support/articles/ending-a-visit).

Your own hours on the website are **My Schedule**, in the user menu. Staff don't add or edit visits on the website.

## For managers: visits, billing, and turning EVV on

When **Enable EVV** is **Yes**, most of what sits under **Scheduling** is EVV: **EVV Sessions**, **Team Billing**, and **Service Codes**. The other two items are the shift plan: the current profile's week (for example **Gnarts's Schedule**) and **Team Schedule**. See [Scheduling overview](https://support.behca.com/hc/behca-support/articles/scheduling-overview) for those.

Open **Scheduling** and choose **EVV Sessions** to review visits, **Add session**, edit, and export. If your organization doesn't use Scheduling, open **EVV** instead — that lands on **EVV Sessions**.

- **Team Billing** — one report of this month's hours, two views. **By client** is each profile's **Client utilization** (hours against the authorized cap, and which staff worked them). **By staff** is each staff member's **Month total**, **Busiest week**, and which clients they worked.
- **Service Codes** — **Enable EVV**, overnight export, provider ID, and the codes visits use

## Turning on EVV for your organization

1. As a **Manager** or **Billing user**, open **Scheduling** and choose **Service Codes**. If your organization doesn't use Scheduling, open **EVV** instead.
2. Set **Enable EVV** to **Yes**.
3. Your subscription must **include EVV**. If it doesn't, you'll see a plan notice instead of an active toggle.

On the same page you can set **Split overnight visits on export** and your **Organization Provider ID**. Service codes themselves are set up here too — see [Configuring service codes for Scheduling](https://support.behca.com/hc/behca-support/articles/configuring-service-codes-for-scheduling).

That lets eligible staff check in and complete verified visits in the mobile app.

## Timesheets when EVV is off

If Scheduling is on and **Enable EVV** is **No**, the same hours tools stay available. They are labeled **Timesheets** on the website and **Hours** on the phone.

Staff still check in and out on the **mobile app**:

1. Open the profile.
2. Tap the **Hours** tab.
3. Tap **Check In** when they arrive.
4. Tap **End Visit** when they leave. That finishes the session — there is no GPS, no staff signature, and no **Complete Visit** step.

Managers still open **Scheduling** and choose **Timesheets** (**Add session**, edit, export) and **Team Billing**.

Turn **Enable EVV** to **Yes** on **Service Codes** when you need verified visits with GPS and a signature. Then the website label is **EVV Sessions** and the phone tab is **EVV**.

## Per-profile billing and codes

Create medical/service codes under **Service Codes** (**Add Service Code**). Then, for each profile, open **Profile** → **Billing Details** and assign **Medical/Service Codes**, **Client ID**, and optional hour or mileage limit behaviors (Managers). Those values appear on exports, Team Billing, EVV visits, and scheduled shifts when Scheduling is also enabled.

## What gets recorded for each visit

- **Check-in** time (stored in UTC, shown in the profile timezone) and start GPS.
- **Check-out** time and end GPS — captured when you tap **Complete Visit**, not when you tap **End Visit**.
- **Staff member** and **profile**.
- **Medical / service code**, and mileage when you track it.
- **Progress notes**.
- **Staff signature** (required to complete). A client signature is optional.

On **EVV Sessions**, a visit shows as **Active**, **Awaiting Signature**, or **Completed**.

A Manager can **Add session** on the website afterward and type coordinates by hand. That visit does not capture live GPS from a phone.

## Privacy

GPS is captured at **check-in** and at **complete**, not as a route through the day, and only while a visit is in progress. Managers, Billing users, and the staff member on the visit can see it.

## Common questions

- **Do I need EVV for everyone?** — For billing, the visits you bill need EVV. Check with your Billing user about which clients are billed this way.
- **What if I don't have phone signal at the client's home?** — You need a connection to check in. BEHCA doesn't queue visits offline. A Manager can **Add session** afterward on the website.
- **Can a manager record a visit for staff?** — Yes. On **EVV Sessions**, use **Add session**, pick the **Staff** member and **Profile**, and fill in **Check-in** and **Check-out**.
- **Does EVV affect billing?** — Yes. Completed visit hours feed **Team Billing** and the CSV export from **EVV Sessions**.
- **I see Timesheets under Scheduling.** — **Enable EVV** is **No**. See **Timesheets when EVV is off** above.

## Related articles

- [Starting a visit](https://support.behca.com/hc/behca-support/articles/starting-a-visit)
- [Ending a visit](https://support.behca.com/hc/behca-support/articles/ending-a-visit)
- [Hours worked and billing summary](https://support.behca.com/hc/behca-support/articles/hours-worked-and-billing-summary)
- [Configuring service codes for Scheduling](https://support.behca.com/hc/behca-support/articles/configuring-service-codes-for-scheduling)