**EVV** stands for **Electronic Visit Verification**. It's the system used to record:

- **Who** the support worker is.
- **Who** they're supporting (the profile).
- **When** the visit started and ended.
- **Where** the visit happened (GPS coordinates).
- **What** services were provided.

EVV creates a verified record of in-home support that funders and regulators rely on for billing. In practice, it's how in-home support workers who visit a particular person get their time recorded and billed.

EVV requires **location services** to be turned on. Checking in, checking out, and ending a visit won't work without GPS. The one exception is a visit a **Manager manually creates** on the web — that can be created without GPS.

## When EVV is required

EVV is mandated for many in-home services:

- **United States** — under the 21st Century Cures Act, EVV is required for Medicaid-funded personal care services and home health services.
- **Australia** — NDIS in-home supports increasingly require EVV-compatible time and location records.
- **Other regions** — varies; check your funder's requirements.

If you provide in-home support that's billed to Medicaid or NDIS, you very likely need EVV. Your Billing user or compliance officer will know.

If you provide center-based services, day programs, or residential care, EVV may not apply.

## How EVV is used in BEHCA

When EVV is enabled:

- **A new tab appears** in the BEHCA mobile app: **EVV**.
- **Staff check in and end visits** from the EVV tab on each shift.
- **GPS location** is captured at start and end.
- **Visit records** are stored against the profile, the staff member, and the time period.
- **Hours worked** can be reviewed and filtered by staff for payroll and billing.

## Turning on EVV for your organization

EVV is controlled at **organization level** first (then you configure billing details per profile).

1. As a **Manager** or **Billing user**, open **EVV Settings** from the top nav — under **Scheduling** if Scheduling is enabled, or under the **EVV** menu if you have EVV without Scheduling.
2. Set **Enable EVV** to **Yes**.
3. Ensure your subscription **includes EVV** — if it doesn’t, you’ll see a plan notice instead of an active toggle.

You can also set **Split overnight visits on export** and your **Organization Provider ID** on the same page. Scheduling is a separate feature; turning on EVV does not enable Scheduling, and Scheduling does not imply EVV.

That allows staff to check in/out of verified visits using the mobile app organization-wide.

## Per‑profile billing and codes

Medical/service codes are created under **EVV Settings** (**Add Service Code**). Then, for each profile, open **Profile** → **Billing Details** on the web to assign **Medical/Service Codes**, **Client ID**, and optional hour/mileage limit behaviors (Managers). Those values drive what appears on exports, billing-related EVV summaries, and scheduled shifts when Scheduling is also enabled.

Once EVV is enabled for the organization and profiles are set up appropriately, eligible staff see the **EVV** workflow on mobile where your plan and access allow it.

## Mobile vs. web

- **Starting and stopping visits** is done in the **mobile app** — that's where GPS lives.
- **Viewing visit history** is done on the web under **EVV Sessions** (from **Scheduling** or the **EVV** top-nav item). Personal worked time is under **My Schedule**.
- **Editing past visits** is generally web-only and Manager-only.

## What gets recorded for each visit

- **Start time** (UTC, displayed in profile timezone).
- **End time**.
- **Start GPS coordinates** (latitude, longitude).
- **End GPS coordinates**.
- **Staff member** (you).
- **Profile** (who you supported).
- **Service type** — the staff member selects this; it appears as the service code.
- **Notes** about the visit, added by the staff member.
- **Mileage** (if tracked).

## Privacy

GPS data is sensitive. EVV captures:

- The **start and end** locations, not the route between.
- Only during **active visits**, not the rest of your day.
- Stored in BEHCA's secure cloud storage.
- Visible to Managers, Billing users, and the staff member themselves.

Live visits always capture GPS — checking in, checking out, and ending a visit won't work without it. The only visits without location are ones a **Manager manually creates** on the web after the fact.

## Common questions

- **Do I need EVV for everyone?** — For billing purposes, the visits you bill need EVV. Check with your Billing user about which of your clients are billed this way.
- **What if I don't have phone signal at the client's home?** — You need a connection to check in. BEHCA doesn't queue visits offline, so if you have no signal you can't start the visit at that moment; a Manager can create the visit afterward on the web.
- **Can a manager start a visit on behalf of staff?** — No. Managers can't start visits. (Managers can edit EVV records on the web after the fact.)
- **Does EVV affect billing?** — Yes. Hours worked through EVV feed billing summaries used for invoicing.

## Related articles

- [Starting a visit](https://support.behca.com/hc/behca-support/articles/starting-a-visit)
- [Ending a visit](https://support.behca.com/hc/behca-support/articles/ending-a-visit)
- [Hours worked and billing summary](https://support.behca.com/hc/behca-support/articles/hours-worked-and-billing-summary)
- [Configuring service codes for Scheduling](https://support.behca.com/hc/behca-support/articles/configuring-service-codes-for-scheduling)