Ending a visit closes the loop on a session of support. End it when your time at the client is done — not later in the day, otherwise your hours are inflated.
When to end a visit
- When you leave the client's home (or pickup point).
- When you're handing over to another staff member.
- When the scheduled session is over.
Ending a visit on mobile
- Open the BEHCA app.
- Tap the EVV tab.
- Tap End Visit.
- Confirm services / activities provided (if your configuration asks).
- Add notes — anything notable about the visit.
- (Optional) Add mileage — kilometers or miles traveled, if your organization tracks it.
- Tap Submit / End.
The visit ends. End time and end location are captured at this moment.
What you'll see after ending
- The active visit indicator disappears.
- The visit moves to your EVV history with status Completed.
- Hours worked updates to reflect this visit.
Forgot to end a visit?
If you forgot to end a visit and noticed later:
- End it now — the end time and GPS will be from when you finally end it. The visit will be longer than it should be.
- Adjust the end time — Managers (or Staff with permission) can edit a past visit's end time. See Editing past visits.
- Add a note explaining — "Forgot to end at 14:00; ended retroactively".
For compliance, the audit trail will show both the actual end-tap time and the corrected end time, so reviewers can tell what happened.
What about lunch breaks or interruptions?
Most organizations don't expect you to end and restart a visit for short interruptions. End and restart when:
- You're leaving for an extended period (a separate scheduled break, a different client).
- A different staff member is taking over.
Ask your Manager about your specific organization's break policy.
Multiple visits to the same client in a day
If you have two scheduled sessions with the same client (e.g. a morning visit and an evening visit):
- Start a new visit for each one.
- Each gets its own start/end times and GPS records.
- They appear separately in the visit history and roll up to your hours worked.
Common questions
- I lost signal before I could end the visit. — Don't worry. End it as soon as you have signal. If the end time will be wrong, edit it after.
- The end-GPS is far from the client. — That can happen if you've already left the building when you end. Talk to your Manager about your organization's expectations.
- Can I end a visit from the web? — Generally no — ending should be done on mobile to capture GPS. The web is for editing or correcting visits after the fact.
- What's the maximum visit length? — There isn't a hard limit, but most organizations have policies. A 24-hour visit will likely flag for review.