Ending a visit closes the loop on a session of support. End it when your time at the client is done — not later in the day, otherwise your hours are inflated.
When to end a visit
- When you leave the client's home (or pickup point).
- When you're handing over to another staff member.
- When the scheduled session is over.
Ending a visit on mobile
- Make sure you're on the right profile.
- Tap End Visit.
- Add notes — at least 10 characters are required.
- On the signature screen, tap the + button to add a signature (required). Optionally add a separate signature for the client.
- Tap Complete Visit.
The end time and end location are captured when you complete the visit.
What you'll see after ending
- The visit moves to your EVV history with status Completed.
- Hours worked updates to reflect this visit.
Forgot to end a visit?
If you forgot to end a visit and noticed later:
- End it now — the end time and GPS will be from when you finally end it, so the visit will be longer than it should be.
- Ask a Manager to correct the end time — only Managers can edit a visit. See Editing past visits.
- Add a note explaining — "Forgot to end at 14:00; ended retroactively".
What about lunch breaks or interruptions?
Most organizations don't expect you to end and restart a visit for short interruptions. End and restart when:
- You're leaving for an extended period (a separate scheduled break, a different client).
- A different staff member is taking over.
Ask your Manager about your specific organization's break policy.
Multiple visits to the same client in a day
If you have two scheduled sessions with the same client (e.g. a morning visit and an evening visit):
- Start a new visit for each one.
- Each gets its own start/end times and GPS records.
- They appear separately in the visit history and roll up to your hours worked.
Common questions
- I lost signal before I could complete the visit. — You need a connection to complete the visit, including uploading the signature. Complete it once you're back online. If the end time ends up wrong, ask a Manager to correct it.
- The end-GPS is far from the client. — That can happen if you've already left the building when you end. Talk to your Manager about your organization's expectations.
- Can I end a visit from the web? — No. Ending is done on mobile to capture GPS. The web is for Managers to edit or correct visits after the fact.