Ending a visit closes the loop on a session of support. End it when your time at the client is done — not later in the day, otherwise your hours are inflated.

## When to end a visit

- When you leave the client's home (or pickup point).
- When you're handing over to another staff member.
- When the scheduled session is over.

## Ending a visit on mobile

1. Make sure you're on the **right profile**.
2. Tap **End Visit**.
3. Add **notes** — at least 10 characters are required.
4. On the signature screen, tap the **+** button to add a signature (**required**). Optionally add a separate signature for the client.
5. Tap **Complete Visit**.

The end time and end location are captured when you complete the visit.

## What you'll see after ending

- The visit moves to your **EVV history** with status **Completed**.
- **Hours worked** updates to reflect this visit.

## Forgot to end a visit?

If you forgot to end a visit and noticed later:

- **End it now** — the end time and GPS will be from when you finally end it, so the visit will be longer than it should be.
- **Ask a Manager to correct the end time** — only Managers can edit a visit. See [Editing past visits](https://support.behca.com/hc/behca-support/articles/editing-past-visits).
- **Add a note explaining** — *"Forgot to end at 14:00; ended retroactively"*.

## What about lunch breaks or interruptions?

Most organizations don't expect you to end and restart a visit for short interruptions. End and restart when:

- You're leaving for an extended period (a separate scheduled break, a different client).
- A different staff member is taking over.

Ask your Manager about your specific organization's break policy.

## Multiple visits to the same client in a day

If you have two scheduled sessions with the same client (e.g. a morning visit and an evening visit):

- Start a new visit for each one.
- Each gets its own start/end times and GPS records.
- They appear separately in the visit history and roll up to your hours worked.

## Common questions

- **I lost signal before I could complete the visit.** — You need a connection to complete the visit, including uploading the signature. Complete it once you're back online. If the end time ends up wrong, ask a Manager to correct it.
- **The end-GPS is far from the client.** — That can happen if you've already left the building when you end. Talk to your Manager about your organization's expectations.
- **Can I end a visit from the web?** — No. Ending is done on mobile to capture GPS. The web is for Managers to edit or correct visits after the fact.

## Related articles

- [Starting a visit](https://support.behca.com/hc/behca-support/articles/starting-a-visit)
- [Hours worked and billing summary](https://support.behca.com/hc/behca-support/articles/hours-worked-and-billing-summary)
- [Editing past visits](https://support.behca.com/hc/behca-support/articles/editing-past-visits)