Closing a visit is two steps on the phone: **End Visit**, then **Complete Visit**. End it when your time at the client is done — not later in the day, or your hours run long.

**End Visit** is not the finish. After you tap it, the visit is **Awaiting Signature**. Time still counts while you add notes and sign. **Complete Visit** sets the check-out time and GPS, and the visit becomes **Completed**. That complete time is what hours use.

## When to end a visit

- When you leave the client's home (or pickup point).
- When you're handing over to another staff member.
- When the scheduled session is over.

## Ending and completing on mobile

1. Make sure you're on the **right profile**.
2. Tap **End Visit**.
3. Add **progress notes**.
4. On the signature screen, tap **+** to add your **staff signature** (required). A separate **client** signature is optional.
5. Tap **Complete Visit**.

You need a connection to complete the visit, including uploading the signature.

Staff complete live visits on the **phone**. The website is for Managers to **Add session** or **Edit** after the fact.

## What you'll see after each step

- After **End Visit** — status **Awaiting Signature**. Notes are still editable. Hours are still running.
- After **Complete Visit** — status **Completed**. Hours for this visit stop. The visit appears in **EVV Sessions** and on **My Schedule**.

Checkout notes show on the audit log as an EVV progress note.

## Forgot to end a visit?

If you forgot to end a visit and noticed later:

- **End and complete it now** — check-out time and GPS are from when you finally complete it, so the visit will be longer than it should be. Ask a Manager to correct the times. See [Editing past visits](https://support.behca.com/hc/behca-support/articles/editing-past-visits).
- **Add a note explaining** — for example that you left at 2:00 PM and completed the visit later.

If a visit stays **Active** for **24 hours** (you never tapped **End Visit**), BEHCA closes it at **zero hours** and flags it **Needs review** on **EVV Sessions**. A Manager then enters the real Check-in and Check-out. The system does not invent billable time for a forgotten visit.

## What about lunch breaks or interruptions?

Most organizations don't expect you to end and restart a visit for short interruptions. End and restart when:

- You're leaving for an extended period (a separate scheduled break, a different client).
- A different staff member is taking over.

Ask your Manager about your organization's break policy.

## Multiple visits to the same client in a day

If you have two scheduled sessions with the same client (for example a morning visit and an evening visit):

- **Check In** for each one separately.
- Each gets its own times, GPS, and completion.
- They appear separately in visit history and roll up to your hours.

## Common questions

- **I lost signal before I could complete the visit.** — Complete it once you're back online. If the check-out time is wrong, ask a Manager to correct it.
- **The end GPS is far from the client.** — That can happen if you've already left the building when you complete. Talk to your Manager about your organization's expectations.
- **Can I complete a visit from the website?** — Staff complete live visits on the phone so GPS and the staff signature are captured. A Manager can **Add session** or **Edit** on **EVV Sessions** and fill in **Check-out** there.

## Related articles

- [Starting a visit](https://support.behca.com/hc/behca-support/articles/starting-a-visit)
- [Hours worked and billing summary](https://support.behca.com/hc/behca-support/articles/hours-worked-and-billing-summary)
- [Editing past visits](https://support.behca.com/hc/behca-support/articles/editing-past-visits)