BEHCA Support Documentation

6. Downloading a company data export

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Matthew

Matthew

Last updated on Sep 25, 2026

A company data export is a ZIP file of your organization's BEHCA data. It is not something you generate from Analyze, Admin Reports, or Organization Settings. BEHCA prepares it when your organization needs a full export (for example before canceling, during a transition, or at your request).

This article is for Billing users who were chosen to receive that download.

Requesting an export

Contact Support (or your BEHCA account contact) and say you need a company data export. Tell them which organization and, if you have more than one billing user, who should receive the download link.

Self-serve exports inside BEHCA (PDF, XLS, CSV) cover specific reports and profiles — see Spreadsheet exports, Exporting PDF reports, and Exports from Admin Reports. The company ZIP is the all-in-one package when you need everything at once.

When the export is ready

BEHCA shares the file with one billing user per export (even if your organization has several billing users).

  1. Email — You may receive a message that the export is ready, with a link to Account Settings.
  2. Account Settings (website) — Sign in at app.behca.com (US) or au.behca.com (Australia). Open your initials (or avatar) → Account Settings. A notice at the top of the page names your organization and shows when the download expires.
  3. Download — Click Download while the notice is visible.

The mobile app does not offer this download — use the website.

One-time link and expiry

  • Each export uses a one-time download link. After a successful download, that link will not work again for the same export.
  • The link is available for 7 days after BEHCA makes it available. If it expires or you already used it, contact Support if you still need the file.

Treat the ZIP like any other confidential export — store and share it only with people who are allowed to see your organization's data.

Common questions

  • I'm a billing user but I don't see a notice. — Only the billing user selected for that export gets the link. Ask Support who was designated, or request a new share.
  • Can I get another copy? — After a one-time download or after 7 days, contact Support to arrange a new export or share.
  • What's in the ZIP? — Contents depend on what BEHCA included for your request. Ask Support if you need a specific scope before the export is built.

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