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Getting Started

signup, login, invite team, first profile, app tour
Michael Krol Matthew LeDoux
By Michael Krol and 1 other
• 12 articles

1. Welcome to BEHCA

BEHCA is a behavioral health care platform for tracking, reporting on, and sharing the day-to-day care of the people you support. What you can do with BEHCA There are three things most people use BEHCA for, every day: - Track daily — log behaviors, environment, health, medications, and notes for each person you support. - Log incidents — record incident reports with photos, videos, witnesses, injuries, and follow-ups. - Run reports — see patterns across days, weeks, and months in the dashboard, and export PDFs for clinicians, families, and agencies. Who BEHCA is for - Families caring for a child or adult at home. - Providers — group homes, day programs, in-home support agencies, and clinics. - Schools tracking students with individualized support plans. - The person being supported themselves, when they're tracking their own data (we call this "self-reporting"). You'll see a few different roles inside the app — Billing, Manager, Staff, Guest, and Self-Reporter. We explain each in Understanding roles. Website or mobile app? Both work, and most people use both. - Website (app.behca.com (US) or au.behca.com (Australia)) — best for setup, billing, managing your team, full reports, and anything you'd rather do on a bigger screen. - Mobile app (iOS and Android) — best for tracking on the go, starting and stopping visits (EVV), and getting push notifications. A few things — like setting up billing or inviting your team — only live on the website. We'll point that out in each article. A note on regions BEHCA runs as a separate service in the United States and in Australia. When you create your account, you'll choose a region. That choice controls: - The timezone your data is stored and displayed in. - Whether measurements use imperial (US) or metric (AU) units. - Which weather data is pulled in automatically. You can't switch regions later, so pick the one where the people you support actually live. Common questions - Do I have to pay if I was invited by someone else? — No. If a manager invited you, your account is free. See I was invited — how to accept. - Can I try BEHCA before paying? — Yes, there's a 30-day free trial. A credit card is required to start the trial. See Choosing your plan. - Is my data private? — BEHCA is built for sensitive health information. Only people in your team and people you've explicitly shared profiles with can see your data. Related articles - Choosing your plan - Creating your account - I was invited — how to accept

Last updated on Apr 28, 2026

2. Choosing your plan

BEHCA offers three plan families, each tuned to a different kind of organization. Pick based on how many people you'll be tracking and whether you have a team. At a glance | Plan | Best for | People you can track | Team features | | ------------ | ------------------------------------------------- | -------------------- | ---------------------------------------------------- | | Family | A household caring for one or more family members | Up to 3 profiles | Guests only (no managers/staff) | | Provider | Group homes, agencies, clinics | 6, 12, or unlimited | Full team — Billing, Managers, Staff, Guests, Groups | | School | Schools and educational programs | Unlimited students | Full team — same as Provider | Each profile in BEHCA represents one person you're caring for or supporting. Family Plan The Family Plan is built around a small circle of care. - Profile limit: 3. - Team: you can invite Guests (a parent, grandparent, doctor, therapist) to view or help track for specific profiles. You can't invite Staff or Managers — those are Provider features. - Optional add-on: MAR (Medication Administration Record) for tracking medications and doses. - No Groups feature — Groups are how providers organize lots of staff across lots of profiles, which a family doesn't need. Outgrowing the Family Plan? You can upgrade to a Provider Plan from your billing page at any time. Provider Plan The Provider Plan is built for organizations with staff. - Profile limit: choose Small (6), Medium (12), or Large (unlimited). - Team: invite Billing users, Managers, Staff, and Guests in any combination. - Groups: organize profiles into groups (e.g. "Day Shift", "Cottage 4", "Nurses") and assign staff to groups instead of one profile at a time. - Everything is included: MAR, Incident Reports, EVV, dashboard analytics, document signing. School Plan The School Plan is a Provider Plan tuned for educational settings. - Unlimited students. - All Provider features included. - Most schools use Groups by classroom, grade, or care team. Free trial Every new paid plan starts with a 30-day free trial. A credit card is required to begin the trial — you won't be charged until day 31, and you can cancel any time before then from your billing page. "I was invited — do I need a plan?" No. If a manager invited you to join their organization, your account is free. You don't need to choose a plan at all. Skip ahead to I was invited — how to accept. Common questions - Can I switch plans later? — Yes. Upgrade or downgrade from your billing page on the website. Your data is preserved. - What happens if I outgrow my plan's profile limit? — You'll be prompted to upgrade before adding the next profile. No data loss. - Can I have both an organization account and a Family Plan? — Yes, but they're separate accounts with separate logins. Related articles - Creating your account - Inviting your team - Understanding roles

Last updated on Apr 28, 2026

3. Creating your account

This article is for the person who is starting a new BEHCA account for their family, organization, or school. If you were invited by someone else, read I was invited — how to accept instead. Account creation is done on the website. You can technically begin signup in the mobile app, but you'll be sent to the website to choose a plan and pay before you can use the app. Step 1 — Go to the signup page 1. Open app.behca.com (US) or au.behca.com (Australia) in your web browser. 2. Click Sign Up. Step 2 — Choose how to sign up You have three options: - Sign up with Google — uses your Google account. - Sign up with Apple — uses your Apple ID. - Sign up with email and password — fill in the form. Important: whichever method you pick, you'll log in the same way every time. If you sign up with Google, you can't later log in with email and password using the same address. Pick the method you'll remember. Tick the Terms of Service and Privacy Policy checkbox before continuing. Step 3 — Pick your region You'll be asked to choose United States or Australia. - This controls timezone, units of measurement, and weather data. - You can't change your region later. Pick the one where the people you support actually live. Step 4 — Walk through the signup wizard After your account is created, BEHCA walks you through a four-step setup: 1. New account vs. join existing organization — most new signups choose "new account". Choose "join existing" only if someone in your organization has already signed up and given you a referral link. 2. Choose plan type — Family, Provider, or School. See Choosing your plan if you're unsure. 3. Choose seats and add-ons — for Provider plans, pick the size (Small / Medium / Large). For Family plans, decide if you want the MAR add-on. 4. Stripe checkout — enter your payment details. You won't be charged for 30 days. Step 5 — Confirm your email Check your inbox for a confirmation email from BEHCA. Click the link inside to verify your email address. Can't find it? Check your spam/junk folder, then add [email protected] to your safe senders. Step 6 — Create your first profile After payment, you'll be taken into the app to create your first profile (the first person you'll be tracking). See Setting up your first profile for what to fill in. Common questions - I signed up with Google but the login page is asking for a password. — Click the Sign in with Google button instead. Always log in the same way you signed up. - I picked the wrong region. — Contact support. Region is permanent on a self-serve basis, but support can help in some cases. - Can I sign up just to look around without paying? — Not directly. The 30-day trial requires a credit card on file. You can cancel any time during the trial without being charged. - Can I create my account on my phone? — You can create the account itself in the mobile app, but you'll be redirected to the website to pick a plan and pay before the app becomes usable.

Last updated on May 05, 2026

4. Setting up your first profile

A profile in BEHCA represents one person you're supporting — a family member, a client, a student, or yourself. Every daily entry, medication, and incident report is attached to a profile. You'll sometimes see the word observable in URLs or older help text. Observable and profile mean the same thing — we use profile in the interface because it's friendlier. After you finish signup and payment, BEHCA opens the new-profile screen automatically. You can also create profiles later from the Profiles menu. What you'll fill in - Name — first and last name of the person. - Photo (optional) — a recognizable photo helps everyone on your team know who they're tracking. You can add this later. - Profile color — used to color-code this person across the dashboard, especially helpful when you have multiple profiles. - Location — city/town and country. This is important (see below). - Date of birth — used for age-based filters in reports. Why location matters Location does two things automatically for you: - Sets the timezone. All daily entries, incident reports, and EVV visits are stored in the profile's timezone, so logs always read the way they were lived. If your client is in Sydney and you're in Perth, their data still reads in Sydney time. - Pulls in local weather. BEHCA fetches the weather for the profile's location for each day so you can correlate behavior with environmental factors (heat, storms, barometric pressure, etc.). If the person you support travels between locations, set their home location here. You can update it later if they move. Step-by-step 1. From the dashboard, open the Profiles menu and click Add Profile. 2. Type the person's first and last name. 3. Click the color swatch and pick a color. 4. Type the city and country in the Location field. BEHCA will auto-suggest matches; pick the one closest to where they live. 5. (Optional) Click the photo placeholder to upload a photo. 6. Set the date of birth. 7. Click Save. The new profile becomes your active profile. You can switch between profiles any time from the profile-switcher in the top-right (web) or by tapping the avatar at the top of the mobile app. Family Plan profile limit Family Plans can have up to 3 profiles. If you need more, upgrade to a Provider Plan from your billing page — your existing profiles and data are kept. Common questions - Do I need a separate profile for myself if I'm the one being tracked? — Yes. Create a profile for yourself as the person being supported. See Getting started as a self-reporter. - My location isn't appearing in the suggestions. — Try the nearest larger city. The location is used mainly for timezone and weather, so a few kilometers of difference doesn't matter. - Can I change a profile's location later? — Yes, from the profile's edit page. Note that changing the location also changes the timezone, which affects how new entries are timestamped (existing entries keep their original timestamps). - Can I delete a profile I don't need anymore? — You can archive profiles. Speak to your account owner / support if you need a profile permanently deleted.

Last updated on May 05, 2026

6. I was invited — how to accept

If a manager or family member added you to their BEHCA account, you'll get an email invitation. This article walks through accepting it on the website or in the mobile app. You don't need to pay. Invited accounts are free. The person who invited you is on a paid plan, and your access comes from theirs. What the invitation looks like You'll receive an email from BEHCA. The subject line is something like: You've been invited to join [Organization Name] on BEHCA. Inside, you'll see who invited you, what organization you're being added to, and a Get Started button. The link expires in 7 days. If you don't accept in time, ask the person who invited you to resend it. On the web 1. Click Get Started in the email. This opens app.behca.com/accept-invite/... (US) or au.behca.com/accept-invite/... (Australia) in your browser. 2. Set a password for your new account (and confirm it). 3. Tick the Terms of Service checkbox. 4. Click Accept. You're done. You can now sign in at app.behca.com/login (US) or au.behca.com/login (Australia) with your email and the password you just set. On mobile 1. Tap Get Started in the email on your phone. The link will open the BEHCA app if you have it installed, or take you to the App Store / Google Play to download it. 2. Once the app opens, you'll see a Welcome! screen. 3. Set a password and confirm it. 4. Tick the Terms of Service checkbox. 5. Tap Submit. You're signed in. The app loads the profiles your inviter shared with you. If your phone opens the email link in a browser instead of the app, that's fine — accept the invite there, then open the BEHCA app and sign in normally. After you accept - You'll only see the profiles the person who invited you chose to share. If something's missing, ask them — they can adjust your access from the Manage Team page. - You may have different permissions depending on your role: viewing only, tracking daily data, viewing incident reports, etc. See Understanding roles. - The first time you sign in on the web, you may be asked to change your password to one only you know. "I already have a BEHCA account with this email" If you've already used BEHCA — for example, you were a guest on a family member's account — and a manager invites you with the same email, here's what happens: - You don't set a new password. You already have one. - You're added to the new organization instantly. - Next time you log in, you'll see a profile switcher (web) or organization selector to move between accounts. Common questions - My invitation link expired. — Ask the person who invited you to resend it. They can do this from their Manage Team page in seconds. - I clicked the link but nothing happens. — Try opening the email on a different device, or copying the link and pasting it into your browser. - Can I have multiple BEHCA accounts on one email? — No. One email = one BEHCA login, but that login can be added to multiple organizations. - I was invited as a guest. Can I still see my own family's data? — Yes, if you have your own Family Plan, both accounts are linked to your single login and you can switch between them. - Do I have to download the app? — No. The website has the same core features. The app is more convenient for tracking on the go.

Last updated on May 05, 2026

7. Inviting your team

This article is for Managers and Billing users — the people who can add others to their organization. If you're on a Family Plan, you can invite Guests but not Staff or Managers (see the note at the bottom). Inviting team members is done on the website. The mobile app doesn't currently support team management. Where to start 1. Sign in at app.behca.com (US) or au.behca.com (Australia). 2. Open Manage Team from the main menu. 3. You'll land on the Staff Members tab. 4. Click Add New Team Member. What to fill in - First name and Last name. - Email address — this is what BEHCA sends the invitation to, and what they'll use as their username. - Role — pick one: - Billing — can do everything, including manage subscription and payment. - Manager — can invite team members and manage profiles, but not billing. - Staff — can track data on profiles they're assigned to. - Title — their job title (e.g. Behavior Therapist, Direct Support Professional, Nurse). - Group(s) — assign them to one or more groups, which determines which profiles they can access. (See Inviting a guest if you want them to access only specific profiles instead.) Permissions For each staff member, you can fine-tune what they're allowed to do: - Track Data — log daily entries, behaviors, environment, health. - Edit Profile — change profile details (name, location, photo, etc.). - Track MAR — administer medications. - Track IRs — create Incident Reports. - Review MAR / IRs — approve and sign off on submitted reports. You can change these later from the staff member's edit page. Send the invitation Click Send Invite. BEHCA emails them a Get Started link that's valid for 7 days. They'll set their own password and accept the Terms of Service when they open it. See I was invited — how to accept for what they'll see. Tracking invitation status On the Staff Members tab, each row shows the invitation status: - Pending — they've been invited but haven't accepted yet. - Active — they've accepted and can use BEHCA. - Expired — they didn't accept within 7 days. Click Resend next to an expired or pending invite to send a fresh email. Adding someone who already has BEHCA If the email you typed matches an existing BEHCA user, you'll be asked whether to add their existing account to your organization: - Yes — they're added instantly. They'll get a friendly "You've been added to [Your Org]" email and can sign in with their existing password. - No — you can cancel and use a different email instead. Editing or removing a team member From the Staff Members tab, click anyone's name to: - Change their role, title, or group assignments. - Adjust permissions. - Archive them (preserves their data, removes their access). - Resend an expired invite. Archived team members live on the Archives tab and can be restored at any time. Family Plan limitation If you're on a Family Plan, you can only invite Guests (people with access to specific profiles). To invite Staff or Managers, upgrade to a Provider Plan from your billing page. The Add New Team Member button on the Staff tab will be disabled with a message linking to the upgrade page. Common questions - Can a Staff member invite other Staff? — No. Only Billing and Managers can invite. - What if I assigned them to the wrong group? — Click their name on the Staff Members tab and update their groups. Changes take effect immediately. - Can I add the same person twice? — Not with the same email. One email = one person. - Will they get a notification when I update their permissions? — No. Permission changes take effect silently. You may want to message them outside of BEHCA when you change something significant.

Last updated on May 05, 2026

8. Inviting a guest

A Guest is someone outside your team who needs access to one or two specific profiles, not your whole organization. Common examples: - A parent or guardian. - A grandparent who helps with care. - A doctor, psychiatrist, or therapist. - A school teacher coordinating with a home program. - A reviewer or auditor. The key difference from Staff: guests see only the profiles you explicitly choose. Staff get access through groups; guests get access profile-by-profile. Where to start 1. Sign in at app.behca.com (US) or au.behca.com (Australia). 2. Open Manage Team from the main menu. 3. Click the Guests tab. 4. Click Add New Guest. What to fill in - First name and Last name. - Email address — what BEHCA sends the invite to, and what they'll log in with. - Profiles — pick the specific profiles they should be able to see. They won't see anyone else. - Permissions — by default, guests have view-only access. You can grant: - Track Data — they can add daily entries. - Track IRs — they can create Incident Reports. - Review IRs — they can approve submitted reports. - Track MAR — they can administer medications. Most guests get view-only access. Grant tracking permissions only if you want them to actively log data. Send the invitation Click Send Invite. The guest receives an email with a 7-day link. When they accept, they set their own password and can immediately sign in to see the profiles you chose. Editing what a guest can see You can change a guest's profile access at any time: 1. Open the Guests tab. 2. Click the guest's name. 3. Add or remove profiles from their list. 4. Click Save. The change takes effect immediately. Next time they sign in, they'll see exactly the profiles you chose. Revoking a guest's access Two options: - Remove from a profile — if they're a guest on multiple profiles and you only want to remove one, edit them and uncheck that profile. - Archive the guest entirely — from their edit page, click Archive. They'll lose access to everything in your organization. You can restore them later from the Archives tab. Guests vs. Staff — when to use which | Use Guests when… | Use Staff when… | | ----------------------------------------------- | --------------------------------------------------------- | | The person is outside your organization | The person is part of your team | | They need just one or two specific profiles | They need to access many profiles via groups | | They don't need to manage anyone else | You may want them to track, review, or even invite others | | Common: parents, doctors, external reviewers | Common: support workers, nurses, supervisors | Family Plan note On the Family Plan, Guests are the only people you can invite. There's no Staff or Manager role on Family Plans, because the model is built for a small circle of care rather than a team. Common questions - Can a guest invite another guest? — No. Only Managers and Billing users can invite. - The guest is already a BEHCA user — what happens? — They're added instantly using their existing account. They won't have to set a new password. - Can a guest see my whole team list? — No. Guests don't see your team or other profiles, just the profiles you shared and what's logged on them. - Will the guest receive notifications when something is logged? — Notifications follow standard BEHCA settings. You can adjust what they get notified about from their profile page.

Last updated on Apr 28, 2026

9. Understanding roles

BEHCA has five roles. Most confusion happens when people aren't sure which role someone is or who can see what. This article is the quick reference. The roles, at a glance | Role | Who they are | What they can see | What they can do | | ----------------- | ---------------------------------------------------------- | -------------------------------------------------------- | ---------------------------------------------------------------------------------- | | Billing | The account owner | All profiles in the organization | Everything, including subscription and payment | | Manager | A team lead, supervisor, admin | All profiles in the organization | Invite team members, create profiles, manage groups, view all reports | | Staff | A direct support worker, nurse, therapist | Only profiles in the groups they're assigned to | Track daily data, log incidents, administer medications (depending on permissions) | | Guest | Outside-the-org person — parent, doctor, school teacher | Only the specific profiles they were given access to | View, and optionally track (depending on permissions) | | Self-Reporter | The person being supported, when they have their own login | Their own profile only | Track their own daily data, view their own reports | Who can invite who? - Billing can invite Managers, Staff, and Guests. - Managers can invite Staff and Guests, but not other Billing users. - Staff and Guests cannot invite anyone. Group-based vs. profile-based access This is the most common point of confusion: - Staff get group access. A manager creates groups (e.g. "Day Shift", "Cottage 4") and assigns profiles to them. Staff are then assigned to groups. Anyone in a group can see all profiles in that group. - Guests get profile access. Each guest is given specific profiles, one at a time. They never see groups. Use Staff + Groups when you have a team that rotates across many profiles. Use Guests when you need to share with specific outside people for specific profiles. What can each role see in the dashboard? - Billing / Manager — every profile, every report, the whole team. - Staff — only data for profiles in their groups. - Guest — only data for the profiles they were granted. - Self-Reporter — only their own data. Permissions on top of roles Roles set the default of what someone can do. On top of that, you can switch individual permissions on or off per person: - Track Data — log daily entries. - Edit Profile — update profile details. - Track MAR — administer medications. - Track IRs — create Incident Reports. - Review MAR / IRs — approve and sign off on others' reports. For example, you might want a Guest to view-only on most things, but allow them to add Incident Reports if they witness one. Family Plan roles Family Plans only have Billing (the family member who set up the account) and Guests (everyone else they invite). There's no Manager or Staff role on Family Plans because there's no team to manage. Common questions - What's the difference between Billing and Manager? — Both can manage the team and the data. Only Billing can change the subscription, payment method, and plan. - Can a Staff member become a Manager? — Yes. A Billing or Manager user can change anyone's role from the Manage Team page. - If I add a Staff to multiple groups, can they see all the profiles in all of them? — Yes. Group access is additive. - Can a Guest also be a Staff member? — Not at the same time, on the same email. They'd be one role per organization. - Why can't I see a profile I expected to see? — Check whether you're in the right group (Staff) or whether the profile was actually shared with you (Guest). Ask your Manager to confirm.

Last updated on Apr 28, 2026

10. Quick tour of the apps

This is a high-level "where things are" map of BEHCA on the website and the mobile app. For deep walkthroughs of each feature, see the dedicated category for that feature (Daily Tracking, Medications, Incident Reports, etc.). On the web When you log in at app.behca.com (US) or au.behca.com (Australia), the layout is roughly: - Top bar — your profile photo, the profile switcher (which person you're currently looking at), notifications, and your account menu. - Left side / main menu — the major sections: Dashboard, Daily, MAR, Incident Reports, Profiles, Manage Team, Billing. - Main area — whatever you're working on. Key pages to know - Dashboard — charts, audit log, general activity. Best place to see patterns over time. - Daily — today's tracking entries: behaviors, environment, health, notes. - MAR — Medication Administration Record. Schedule and administer medications. - Incident Reports — create and review incident reports. - Profiles — list of everyone you support; click to edit their details. - Manage Team — invite Staff and Guests, manage Groups, view archives. - Billing — your subscription, payment method, plan size, invoices. (Web only.) - Account menu (top-right) — your personal account settings, password, MFA, preferences, log out. Switching between profiles Use the profile switcher at the top of the screen. Pick the person you want to view or track for. The whole screen reloads to show their data. On mobile The mobile app uses bottom tabs for the main sections. Some tabs only show up if your role and the profile's settings include them. - Track — today's tracking entries. The most-used tab. - EVV (if enabled) — Electronic Visit Verification. Start and stop visits, see hours worked. A small badge on the icon shows when you have an active visit. - IR (if enabled) — Incident Reports. - Analyze — dashboard, charts, audit log, general notes. (Spelled "Analyze" in Australia, "Analyze" in the US.) - Profile — the current profile's details, supporting documents, billing summary (for EVV). Switching between profiles Tap the profile avatar at the top of the screen. A list opens with all profiles you have access to. Tap the one you want. The app blocks navigation while it switches profiles, so wait for the new profile to fully load before tapping into a tab. Account settings on mobile The Account menu isn't a bottom tab — open it from your avatar / menu at the top of the screen. From there you can: - Edit your name and email. - Change your password. - Manage MFA settings. - Set notification preferences. - View your hours worked (for EVV staff). - Log out. Push notifications and deep links When BEHCA sends you a push notification (for example, "An incident report needs your review"), tapping it opens the app directly to the relevant screen. Same with email links — tapping a link in a BEHCA email opens the app if you have it installed. What's only on the web? A handful of features are website-only today: - Billing and subscription management. - Inviting team members and managing groups. - Some advanced report exports (PDF downloads, CSV exports). - Required Document uploads (managers only). If you're trying to do one of these on mobile and can't find it, switch to the website. What's similar on both? - Daily tracking — equally easy on web and mobile. - Medication administration (MAR). - Incident reports. - Switching profiles. - Notifications. - Required Document signing (any user with access). Common questions - I see different tabs to my colleague. — Tabs depend on the profile and your permissions. EVV and IR tabs only show when those features are enabled for the profile and your role. - Where do I change my password? — Account menu (web: top-right; mobile: from avatar / menu) → Change Password. - Can I use BEHCA offline? — The mobile app works briefly during connection blips, but logging data needs an internet connection.

Last updated on Apr 28, 2026

11. Getting started as a self-reporter

This article is for you if you are the person being tracked in BEHCA — you're logging your own behaviors, health, environment, or daily notes. We call this self-reporting. You're usually here because a family member, a clinician, or a support coordinator invited you. They set up the profile; you do the day-to-day tracking. How self-reporting is different Self-reporters use BEHCA a little differently from staff or guests. The main differences: - You see only your own profile. No team list, no other people's data. - You don't sign Required Documents (Client Plan of Care). Those documents are for the people who care for you to sign — they don't apply to you signing your own plan. - The app is centered on tracking yourself. Most of what you do is logging daily entries about your own day. Step 1 — Accept your invitation The person who invited you sent you an email. Follow I was invited — how to accept to set your password and sign in. Step 2 — Make your first daily entry The most important thing to learn is the Track tab — that's where day-to-day logging happens. On the web 1. Sign in at app.behca.com (US) or au.behca.com (Australia). 2. Open the Daily page from the main menu. 3. Pick the kind of entry you want to log: behavior, environment, health, note, etc. 4. Fill in what happened, with the time and any extra details. 5. Click Save. On mobile 1. Open the BEHCA app. 2. Tap the Track tab at the bottom. 3. Tap the kind of entry you want to log. 4. Fill in the form. 5. Tap Save. You can edit or delete entries you logged yourself. Step 3 — Update your profile if anything changes Your profile is where your name, photo, location, and timezone live. If you move, update your location — BEHCA uses it to set the timezone and pull in local weather. You can find your profile under the Profile tab on mobile, or the Profiles menu on the web. What other people in your circle of care can see Whoever invited you can see what you log. Depending on the profile setup, that might be: - A family member who set up the account. - A clinician (psychiatrist, therapist, doctor) who was invited as a guest. - A school or program coordinator. If you're not sure who has access to your data, ask the person who invited you. They can show you the team and guest list for your profile. When to ask for help Some things you can't change on your own — you'll need to ask the person who set up your account: - Adding new daily entry types (e.g. tracking a new behavior or symptom). - Adding or removing people who can see your data. - Changing your profile to a different organization. - Closing the account if you no longer want to use BEHCA. For everyday questions about the app itself, our help articles or the chat support button on the website are the fastest way to get answers. Common questions - Can other people see what I log? — Yes. The people invited to your profile can see your daily entries. That's the whole point — your circle of care can support you better when they know what's happening. - Can I have private entries? — Currently, no. If you'd like to keep something to yourself, don't log it in BEHCA. - Do I have to use the mobile app? — No. The website works just as well. Most self-reporters prefer the app because it's faster on a phone. - What if I forget to log something for a day? — You can backdate entries. When creating an entry, just change the date and time to when it actually happened.

Last updated on May 05, 2026

12. Your next steps

If you've worked through the Getting Started articles, you've got an account, a profile, and (if relevant) a team. Here's what to do in your first few days using BEHCA. 1. Log your first daily entry The single most useful habit in BEHCA is logging daily — even briefly. A few minutes a day builds the patterns the dashboard reveals later. - Web: open the Daily page and add a behavior, environment, or health entry. - Mobile: tap the Track tab and pick what to log. Look in the Daily Tracking category for detailed guides on each entry type. 2. Add a medication (if relevant) If you're tracking medications, set them up in MAR (Medication Administration Record). Once a medication is in BEHCA, you can record each dose with one tap. - Set up scheduled doses so the app reminds whoever is administering. - Mark missed doses with a reason. - Pull a clean PDF for clinicians at any time. See the Medications category. 3. Open the dashboard After even a few days of entries, the Dashboard (web) or Analyze tab (mobile) starts showing patterns: - A timeline of behaviors, with frequency and duration. - Health charts (sleep, food, vitals). - A full audit log of everything that happened. See the Reports & Analytics category. 4. Try an Incident Report Incident Reports (IRs) are heavier than daily entries — they include witnesses, injuries, photos, videos, and a review workflow. They're worth setting up early so they're ready when you need them. - Configure the incident types that match your setting. - Walk through creating a test IR with a teammate to see the review flow. See the Incident Reports category. 5. (Providers and Schools) Set up Groups If you have a team larger than a handful of people, Groups make assigning staff to profiles much easier than picking profile-by-profile. - Create groups by shift, location, team, or care type. - Assign profiles to groups. - Assign staff to groups. See the Managing Your Team category. 6. Invite the rest of your team You don't need to invite everyone on day one. Start with the people who'll be tracking the most. Add others as you go. See Inviting your team and Inviting a guest. 7. Customize your notifications BEHCA can send notifications for incident reports, MAR reviews, and other team activity. Make sure your preferences match what you actually want to know about — too many notifications is the fastest way to start ignoring them. - Web: Account menu → Preferences. - Mobile: open the Account screen → notification settings. See the Your Account category. When you get stuck - Search the help center — you're already here. - Live chat with our support team using the chat bubble at the bottom-right of the website. - Ask the person who invited you — they probably know the workflow you're trying to figure out. Welcome aboard Thanks for using BEHCA. The platform gets more valuable the more consistently you use it — daily logging is the small habit that powers everything else. We're glad you're here.

Last updated on May 05, 2026

5. Logging in

Log in to BEHCA with the same method you used to sign up — Google, Apple, or email and password. If you were invited, see the first-time login note below. On the web 1. Go to app.behca.com/login (US) or au.behca.com/login (Australia). 2. Pick your region (United States or Australia) — make sure it matches the region you signed up in. 3. Enter your email or username and password, or click Sign in with Google / Sign in with Apple. 4. Click Log In. Match your signup method. If you signed up with Google, always log in with Google. The email and password form won't work for accounts created via social login. On mobile 1. Open the BEHCA app. 2. On first launch, pick your region. The app remembers this for next time. 3. On the sign-in screen, choose: - Email or username + password, or - Sign in with Google, or - Sign in with Apple (iOS only). 4. Tap Sign In. Your phone's password manager (iCloud Keychain, 1Password, Google Password Manager) can autofill your credentials. Biometric login (Face ID, Touch ID, fingerprint) is not currently available in the mobile app. Use your password manager for one-tap sign-in. Forgot your password? 1. On the website login page, click Forgot your password? 2. Enter the email address on your account. 3. Check your email inbox for a reset link. 4. Click the link and set a new password. The reset link expires after a short time. If it expires before you click it, repeat the process. Reset links are sent on the website. Once you've set the new password there, you can sign in to mobile with it as well. First-time login If a manager invited you to BEHCA, your first sign-in works a little differently: - You'll set your password as part of accepting the invitation. See I was invited — how to accept. - After accepting, you can log in normally on web or mobile. - The first time you sign in, BEHCA may ask you to change your password to one only you know. Multi-Factor Authentication (MFA) Some organizations require Multi-Factor Authentication for extra security. If your organization has enabled it, you'll see an MFA setup screen the first time you log in: 1. Use an authenticator app (Google Authenticator, Authy, 1Password, Microsoft Authenticator) to scan the QR code. 2. Enter the 6-digit code shown in your authenticator app. 3. Save your recovery codes somewhere safe. They're a backup if you lose your phone. After setup, every login asks for a fresh code from your authenticator app. If you lose access to your authenticator, use one of your recovery codes. If those are also lost, contact your organization's account owner — they can help reset MFA. Common questions - I'm being told my password is wrong, but I'm sure it's right. — Check that you're on the right region (US vs. AU). Then try a password reset to be sure. - I'm logged out very quickly. — For security, BEHCA logs you out after a period of inactivity. Just log in again. - Can I be logged in on web and mobile at the same time? — Yes. They're independent sessions. - I keep getting redirected to log in again. — Clear your browser cookies for app.behca.com (US) or au.behca.com (Australia) and try once more. If it persists, contact support.

Last updated on May 05, 2026