A **company data export** is a ZIP file of your organization's BEHCA data. It is **not** something you generate from Analyze, Admin Reports, or Organization Settings. **BEHCA** prepares it when your organization needs a full export (for example before canceling, during a transition, or at your request).

This article is for **Billing users** who were chosen to receive that download.

## Requesting an export

Contact **Support** (or your BEHCA account contact) and say you need a **company data export**. Tell them which organization and, if you have more than one **billing** user, who should receive the download link.

Self-serve exports inside BEHCA (PDF, XLS, CSV) cover specific reports and profiles — see [Spreadsheet exports](https://support.behca.com/hc/behca-support/articles/csv-exports-for-spreadsheets), [Exporting PDF reports](https://support.behca.com/hc/behca-support/articles/exporting-pdf-reports), and [Exports from Admin Reports](https://support.behca.com/hc/behca-support/articles/behca-admin-reports-exports). The company ZIP is the all-in-one package when you need everything at once.

## When the export is ready

BEHCA shares the file with **one billing user per export** (even if your organization has several billing users).

1. **Email** — You may receive a message that the export is ready, with a link to **Account Settings**.
2. **Account Settings (website)** — Sign in at `app.behca.com` (US) or `au.behca.com` (Australia). Open your initials (or avatar) → **Account Settings**. A notice at the **top** of the page names your organization and shows when the download **expires**.
3. **Download** — Click **Download** while the notice is visible.

The mobile app does **not** offer this download — use the website.

## One-time link and expiry

- Each export uses a **one-time** download link. After a successful download, that link will not work again for the same export.
- The link is available for **7 days** after BEHCA makes it available. If it expires or you already used it, contact **Support** if you still need the file.

Treat the ZIP like any other confidential export — store and share it only with people who are allowed to see your organization's data.

## Common questions

- **I'm a billing user but I don't see a notice.** — Only the billing user **selected for that export** gets the link. Ask Support who was designated, or request a new share.
- **Can I get another copy?** — After a one-time download or after 7 days, contact **Support** to arrange a new export or share.
- **What's in the ZIP?** — Contents depend on what BEHCA included for your request. Ask Support if you need a specific scope before the export is built.

## Related articles

- [Canceling your subscription](https://support.behca.com/hc/behca-support/articles/canceling-your-subscription) — plan ahead if you need data before canceling
- [Spreadsheet exports](https://support.behca.com/hc/behca-support/articles/csv-exports-for-spreadsheets)
- [Updating your account settings](https://support.behca.com/hc/behca-support/articles/updating-your-account-settings) — where the download notice appears