Sometimes an EVV visit has to be corrected after it ended — someone forgot to end it, the wrong profile was selected, or notes need adding. BEHCA supports these edits.

## Who can edit visits

- **Managers and Billing users** — can edit visits in their organization.
- **Staff** — **cannot** edit visits, not even their own.
- **Guests** — cannot edit visits.

## Where to edit

Editing is done on the **web** by a Manager. The mobile app doesn't let you fix fields.

### On the web

1. Sign in at `app.behca.com` (US) or `au.behca.com` (Australia).
2. Open the **EVV** tab (on a profile or organization-wide).
3. Find the visit.
4. Click **Edit**.
5. Update:
   - **Start time** and **end time**.
   - **Profile** (if it was logged against the wrong client).
   - **Service type**.
   - **Notes**.
   - **Coordinates** — the start/end coordinates can be edited manually.
   - **Mileage**.
6. Save.

## Common edits

### "I forgot to end the visit"

- Open the visit.
- Edit the **end time** to when you actually left.
- Note: *"Forgot to end at the time. Updating to actual end time."*
- Save.

### "Wrong profile"

- Open the visit.
- Change the **profile** to the correct one.
- Note: *"Visit was logged against [wrong profile] in error. Correcting to [right profile]."*
- Save.

### "Coordinates are wrong"

- A Manager can edit the start/end **coordinates** on the web.
- Add a **note** explaining the correction.

### "Visit duration is wrong"

- Edit start and/or end times.
- Add a clear reason note.

## Manually creating a missed visit

If a visit was never started in the app, a **Manager** can create it on the web:

1. Open **EVV** → **Add Visit Manually**.
2. Fill in: profile, start time, end time, service type, notes.
3. Save.

A manually created visit has two differences from a live one: it **won't have a signature**, and its **coordinates are entered manually** rather than captured by GPS.

## Common questions

- **Will my edited visit affect my hours immediately?** — Yes, hours and billing summaries recalculate on the next refresh.
- **Can a Staff member edit visits?** — No. Staff can't edit any visits, including their own. Only Managers and Billing users can.

## Related articles

- [Starting a visit](https://support.behca.com/hc/behca-support/articles/starting-a-visit)
- [Ending a visit](https://support.behca.com/hc/behca-support/articles/ending-a-visit)
- [Hours worked and billing summary](https://support.behca.com/hc/behca-support/articles/hours-worked-and-billing-summary)