This article is for the person who is **starting a new BEHCA account** for their family, organization, or school. If you were invited by someone else, read [I was invited — how to accept](https://support.behca.com/hc/behca-support/articles/i-was-invited-how-to-accept) instead. New accounts begin on the **BEHCA marketing website** ([behca.com](https://behca.com/)), not on `app.behca.com`. After you start a trial and complete checkout, you continue setup and day-to-day work on the **app** (`app.behca.com` in the US, `au.behca.com` in Australia). ## Step 1 — Start on behca.com 1. Open [https://behca.com/](https://behca.com/) in your web browser. 2. Open the **[Pricing](https://behca.com/pricing/)** page from the main menu. On the pricing page you have **two separate paths**—each with its own button: - **Book a Demo Appointment** (or **Request A Quote** where shown) — talk with BEHCA before you subscribe. This does **not** create an app login by itself. - **Start Free Trial Today!** — begins account creation for the plan tied to that button (Family, Family +MAR, Educational Programs, Day Therapy Providers, or 24hr Residential Agencies). See [Choosing your plan](https://support.behca.com/hc/behca-support/articles/choosing-your-plan) to pick the right column. Choose **Start Free Trial** when you are ready to sign up yourself. The next screens load on the **app** domain (for example `app.behca.com/signup`). > **Already have an account?** Log in at `app.behca.com` or `au.behca.com`, not on behca.com. See [Logging in](https://support.behca.com/hc/behca-support/articles/logging-in). ## Step 2 — Pick your region, then sign up On the signup page, choose **United States** or **Australia** using the **region control above the input fields** before you fill in the form. - This chooses which BEHCA environment your account lives in (including regional data storage). - **You can't change your region later.** Pick the one where the people you support actually live. Then choose how to register: - **Sign up with Google** — uses your Google account. - **Sign up with Apple** — uses your Apple ID. - **Sign up with email and password** — fill in the form. You can use **more than one sign-in method** on the same account. For example, if you sign up with Google, you can later set a BEHCA password under **Account Settings → Change Password** (or via **Forgot your password?** on the login page) and then sign in with either Google **or** email and password. The email address must match. > **Tip:** If you signed up with Google or Apple and have **never** set a BEHCA password, the email/password form on the login page won't work until you set one — use **Log in with Google** / **Log in with Apple**, or set a password first. Accept the **Terms of Service** and **Privacy Policy** before continuing. ## Step 3 — Confirm you're creating a new account (if asked) If you signed up on your own (you did **not** follow an invitation email), BEHCA may ask you to confirm that you meant to create a **new** account and are **not** waiting for an invite from someone else. - Continue if you are starting your own family or organization account. - If you were supposed to join someone else's organization, stop and use the invitation they sent instead — see [I was invited — how to accept](https://support.behca.com/hc/behca-support/articles/i-was-invited-how-to-accept). ## Step 4 — Start the trial for the plan you chose After your account is created, BEHCA takes you to the **Stripe checkout** for the plan you clicked on the pricing page (for example Family +MAR or a provider tier). On that same checkout page you can also set **how many profiles** you need. A card is required to start the free trial; you won't be charged until the trial ends if you cancel in time. > Feature and price details always live on [behca.com/pricing](https://behca.com/pricing/). Your Stripe plan reflects the column you started from. ## Step 5 — Confirm your email Check your inbox for a confirmation email from BEHCA. Click the link inside to verify your email address. > Can't find it? Check your spam/junk folder, then add `notifications@behca.com` to your safe senders. ## Step 6 — Create your first profile After payment, BEHCA takes you into the app to create your first profile (the first person you'll track). See [Setting up your first profile](https://support.behca.com/hc/behca-support/articles/setting-up-your-first-profile) for what to fill in. ## Common questions - **I signed up with Google but the login page is asking for a password.** — You can click **Log in with Google** instead, **or** set a BEHCA password under **Account Settings → Change Password** (after signing in with Google once) and use email/password from then on. See [Logging in](https://support.behca.com/hc/behca-support/articles/logging-in). - **I only want a demo, not a trial yet.** — Use **Book a Demo Appointment** on [behca.com/pricing](https://behca.com/pricing/); you don't need a full signup until you're ready for **Start Free Trial**. - **I picked the wrong region.** — Contact support. Region is permanent on a self-serve basis, but support can help in some cases. - **Can I sign up just to look around without paying?** — Starting a trial requires a card on file. You can cancel during the trial to avoid being charged. - **Can I create my account on my phone?** — Trial signup may open in the browser; plan selection and payment usually happen on the web before the mobile app is fully usable. ## Related articles - [Choosing your plan](https://support.behca.com/hc/behca-support/articles/choosing-your-plan) - [Setting up your first profile](https://support.behca.com/hc/behca-support/articles/setting-up-your-first-profile) - [Logging in](https://support.behca.com/hc/behca-support/articles/logging-in)