BEHCA Support Documentation
BEHCA Support Documentation
Search for the articles here or browse the categories below.
signup, login, invite team, first profile, app tour
1. Welcome to BEHCA
2. Choosing your plan
3. Creating your account
4. Setting up your first profile
5. Logging in
name, password, MFA, notifications, organisations
1. Updating your account settings
2. Changing your password
3. Setting up Multi-Factor Authentication (MFA)
4. Notification preferences
5. Account preferences
staff, guests, managers, groups, archiving
1. Team overview — Staff, Guests, and Managers
2. Working with Groups
3. Editing a team member's role and permissions
4. Resending or extending invitations
5. Archiving and restoring team members
creating/editing profiles, photos, sharing, archives
1. Creating a new profile
2. Editing profile details
3. Profile photo and color
4. Sharing a profile
5. Archiving and restoring profiles
daily entries, behaviours, environment, health, notes
1. Daily tracking overview
2. Logging a behavior
3. Logging environment factors
4. Logging health observations
5. Adding general notes and comments
MAR — medications, schedules, doses, review
1. What MAR is
2. Adding a medication
3. Setting a dose schedule
4. Administering a dose
5. Reviewing and signing off MAR changes
creating, attaching media, submitting, reviewing, types
1. What an incident report is
2. Creating an incident report
3. Adding photos and videos
4. Submitting and the review workflow
5. Configuring incident types
Electronic Visit Verification (EVV) — visits, hours, billing
1. What EVV is and when you need it
2. Starting a visit
3. Ending a visit
4. Hours worked and billing summary
5. Editing past visits
supporting documents, Required Documents, signatures
1. Documents overview
2. Uploading supporting documents
3. Required Documents (Client Plan of Care) — for managers
4. Signing a Required Document
Dashboard, audit log, charts, exports
1. Dashboard overview
2. Reading the audit log
3. MAR reporting
4. Charts and date ranges
5. Exporting PDF reports
installing, push, offline, deep links, video uploads
plans, payment methods, invoices, upgrades, cancellation
1. Viewing your subscription
2. Updating your payment method
3. Upgrading or downgrading your plan
4. Invoices and receipts
5. Canceling your subscription
login, missing data, notifications, timezones, FAQ
1. Login issues
2. Why am I not seeing a profile?
3. Notifications not arriving
4. Video upload errors
5. Wrong timezone or dates
orientation, navigation, overview, exports
1. Introduction to Admin Reports
2. Admin Reports tabs and navigation
3. Overview tab — filters, KPI cards & table
4. Exports from Admin Reports