Home Your Account 4. Notification preferences

4. Notification preferences

Last updated on May 01, 2026

BEHCA can notify you when things happen — incident reports get submitted, MAR entries need review, team activity, and more. Each user controls their own preferences, so you only get what's useful to you.

Where to manage them

On the web

  1. Sign in at app.behca.com (US) or au.behca.com (Australia).

  2. Click your avatar → Account Settings → Notification Preferences (or Preferences).

  3. Toggle each notification type on or off.

  4. Click Save.

On mobile

  1. Open the Account screen.

  2. Tap Notifications or Preferences.

  3. Toggle types on or off.

  4. Tap Save.

Channels

Most notifications are available on two channels:

  • Email — sent to your account email.

  • Push notifications — sent to your phone via the BEHCA app (if installed).

Some events also trigger an in-app bell icon notification on the website, regardless of email or push settings.

Common notification types

  • Incident Reports — new reports submitted, reports needing your review, reports approved.

  • MAR (Medication Administration Record) — doses missed, MAR review requested, MAR changes approved.

  • Required Documents — new document requires your signature, document update needs re-signing.

  • Team activity — new team member added, your role/permissions changed.

  • EVV — visit reminders, missed clock-out alerts.

  • Comments — when someone replies to or tags you in a comment.

The exact list you see depends on your role, the features your organization uses, and the platform you're on.

Push notifications — making sure they work

If push notifications aren't reaching your phone:

  1. Open the BEHCA app and make sure you're signed in.

  2. On iOS: open Settings → BEHCA → Notifications → enable Allow Notifications.

  3. On Android: open Settings → Apps → BEHCA → Notifications → enable.

  4. Inside BEHCA's account preferences, confirm push notifications are toggled on.

If your phone has Do Not Disturb or Focus mode on, BEHCA notifications won't show until that's off.

Why do my teammates and I get different notifications?

Notifications follow:

  • Your role — managers get more notifications by default.

  • The profiles you have access to — you only get notifications about people you can see.

  • Each person's own preferences — they choose what to subscribe to or mute.

So two people doing similar jobs may not get the same notifications.

Common questions

  • Can I get a daily digest instead of live emails? — Not currently. Each event sends its own email.

  • I'm getting notifications about a profile I no longer support. — Ask your manager to remove your access to that profile, or your group assignment if it's group-based.

  • Push notifications stopped working on a new phone. — Sign out and back in on the new device. Push tokens are tied to the install.

  • Can I unsubscribe from email entirely? — Yes, toggle every email category off. You'll still get critical security emails (password reset, MFA changes).