When BEHCA sends you an email or push notification about something specific — an IR needs your review, a MAR change is awaiting sign-off, a Required Document is ready — the link inside opens the BEHCA mobile app directly to that exact screen. That's a deep link.
What deep links open
Common deep-link destinations:
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An incident report — opens the IR view, ready to read or review.
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A MAR version page — opens the medication's review screen.
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A Required Document — opens the document for reading and signing.
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A daily entry — opens to the date and section of the entry.
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An hours-worked report — for EVV staff getting payroll-related links.
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A specific profile — switches to the profile and opens its dashboard.
How they work
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BEHCA sends you an email or push.
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You tap the link or notification.
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If you have the BEHCA app installed and signed in, the app opens to the relevant screen.
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If you don't have the app installed, your phone takes you to the website's equivalent page in the browser.
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If you have the app installed but aren't signed in, you're prompted to sign in first, then taken to the screen.
Profile switching via deep links
Deep links also handle profile switching automatically. If the link is about a profile you have access to but aren't currently viewing, the app:
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Switches to that profile.
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Opens to the relevant screen.
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Then leaves you on that profile until you switch back.
What if I don't have access to what the link points to?
If your access has been removed since the link was sent (e.g. you're no longer in the right Group, or the Guest assignment was revoked):
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The app shows an "Access denied" or "Profile not found" message.
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You're returned to your dashboard or sign-in screen.
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Contact the person who sent the original notification — they can re-share or fix permissions.
Email deep links and the website
Email links open in your phone's browser if the app isn't installed. Tap the same link on your computer's browser — it opens the website at the equivalent page.
The website and app are designed to mirror each other for deep-linkable content (IRs, daily entries, MAR pages, profiles).
Sharing deep links
You can copy the URL from the address bar (web) or via "Share" (mobile) to send a deep link to a colleague. The link will work for them as long as they have access to the same profile and item.
Privacy note: deep links contain identifiers but not credentials. Anyone with the link still needs to sign in and have the right access to actually see the content.
Common questions
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The link opens the website even though I have the app. — Check your phone's settings: iOS may have universal links disabled, or Android's "Open by default" setting may be off for BEHCA. Re-installing the app usually fixes it.
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The link opens the app to my dashboard, not the specific screen. — Some link types (older ones, or universal-link routing issues) may degrade to the dashboard. Open the BEHCA app and search the relevant page directly.
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Can I bookmark a deep link to revisit later? — Yes — the URL is stable. Bookmark it in your browser like any other URL.
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Does this work with both Apple Mail and Gmail? — Yes, both forward deep links to the BEHCA app correctly. If they don't, check your phone's "default email" or universal link settings.