In the field, you don't always have a stable signal. The BEHCA app handles short connection blips gracefully — but it's not a fully-offline app, and you should plan around its limits.
What works without internet
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The app stays open. It doesn't crash or kick you out.
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You can keep using it for a short while. Data already loaded (today's profile, recent entries) stays visible.
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EVV visit start and end. GPS works offline; the app records the start/end and queues the visit for sync when signal returns.
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Reading already-loaded screens — daily tracking, dashboards, profile info you've already viewed.
What needs a connection
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Loading new data — switching profiles, switching dates, opening a new audit log range, navigating to screens you haven't visited recently.
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Saving entries — daily entries, MAR doses, comments. The form may accept input but won't save.
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Uploading files — photos and videos can be queued, but won't actually upload until signal returns.
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Push notifications — won't arrive until signal returns (you'll see them all at once when reconnected).
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Loading photos and videos — these stream from the cloud, not stored locally.
Saving entries during a connection blip
If you submit an entry while signal is weak or gone:
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The save may pause. A spinner sits on the button.
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If signal returns within a short window, the save completes and you see a success.
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If signal stays out, you may get an error. Try again when signal is back.
For non-critical entries, you can usually retry. For time-sensitive entries (a behavior that just happened), make a paper note, then re-enter when you're back online.
EVV offline (more robust)
EVV is the area best engineered for offline use, because field workers often have spotty signal:
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Tap Start Visit — GPS captured (works offline), start time recorded, visit held locally.
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Tap End Visit — GPS captured, end time recorded, visit still held locally.
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When signal returns — visit syncs automatically to BEHCA's servers.
You can confirm sync by checking the EVV history once back online. If a visit doesn't show after a few minutes of signal, force-close the app and reopen.
Network changes
When your phone changes networks (e.g. WiFi to 4G, hotel WiFi to home WiFi):
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The app may briefly show "no connection" while reconnecting.
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It usually resolves on its own within a few seconds.
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If a screen is stuck, pull-to-refresh or back-and-forward.
What to do if you'll be in a no-signal area for a while
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Plan ahead. Open profiles you'll need before going off-grid.
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Use EVV trust. It's the most offline-friendly area. Visits will sync.
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Carry paper as backup. For behavior notes during long no-signal periods, write them down and enter on return. Backdating is supported.
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Don't rely on push notifications. They'll only arrive once you're back.
Common questions
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My screen says "Loading…" forever. — You probably lost signal mid-load. Pull to refresh or restart the app once you have signal.
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An entry I logged earlier isn't showing on the website. — Make sure your phone has come back online and the app has had a chance to sync. Restart if needed.
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Can I log a daily entry that auto-syncs like EVV? — Daily entries don't queue offline as robustly as EVV. Treat them as needing connection at submission time.
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The app drained my battery in a no-signal area. — Phones use more battery searching for signal. Use airplane mode if you're going to be off-grid for a long time, then turn off airplane mode when you need to sync.