Push notifications let BEHCA alert you about important events — incident reports needing review, MAR doses, team activity — without having to open the app. They arrive on your phone's lock screen and notification panel.
What you'll get push notifications about
Defaults vary by role, but typical push notifications include:
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IR submitted — for Managers/Billing.
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IR review requested — for designated reviewers.
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MAR review requested — for designated MAR reviewers.
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Required Document needs signing — for Staff/Guests on the affected profile.
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EVV reminders — visit start/end reminders if configured.
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Comments / mentions — when someone replies to your comment.
You control which categories you receive in your Notification Preferences. See Notification preferences.
Enabling push on first launch
When you install BEHCA, you'll be asked: "BEHCA would like to send you notifications." Tap Allow. If you tapped Don't Allow and want to fix it:
On iOS
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Open Settings on your phone.
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Scroll to BEHCA.
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Tap Notifications.
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Toggle on Allow Notifications.
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(Recommended) Enable Lock Screen, Notification Center, and Banners.
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(Optional) Adjust sound and badge settings.
On Android
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Open Settings → Apps → BEHCA → Notifications.
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Toggle on Show notifications.
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(Recommended) Configure category-by-category settings if you want fine-grained control.
Inside BEHCA — turning categories on
Even with system-level notifications enabled, BEHCA-specific categories must be on too:
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Open the BEHCA app → Account screen.
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Tap Notification Preferences.
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Toggle each category you want.
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Save.
Why notifications might not arrive
A short troubleshooting checklist:
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Phone is in Do Not Disturb / Focus mode. Notifications are suppressed. Check your phone's status.
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System notifications are off. Re-enable in your phone's Settings → BEHCA → Notifications.
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App's notification preferences are off. Inside BEHCA → Account → Notifications.
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You're not signed in. Push goes to signed-in users only. Sign in if you're signed out.
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Battery saver / battery optimization. Some Android devices throttle background apps aggressively. Whitelist BEHCA.
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You changed devices recently. Sign out and back in on the new device to refresh the push token.
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Connection issue. Push needs the phone to have internet.
Tapping a notification
When you tap a BEHCA notification, the app opens directly to the relevant screen — usually the IR, the daily entry, or the document that needs your attention. This is a deep link. See Deep links from emails and notifications.
Notification badges
The BEHCA app icon shows a badge number indicating unread notifications. Tapping the icon opens the app to the notifications view. The badge clears when you've seen the items.
Per-profile notifications
Notifications follow your access. You'll only get notified about profiles you have access to. If you've been removed from a profile, you stop getting its notifications immediately.
Snooze / mute
There's no in-app snooze for notifications. To mute temporarily:
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Use your phone's Do Not Disturb or Focus mode.
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Or turn off specific categories in Notification Preferences and turn them back on later.
Common questions
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Notifications work on my old phone but not my new one. — Sign out on old, sign in on new. The push token re-registers.
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I get duplicate notifications. — Sometimes happens if you're signed in on two devices and email is also on. Each channel sends. Turn off one if it's noisy.
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Push works for IRs but not MAR. — Check that MAR notifications are toggled on inside BEHCA's Notification Preferences.
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The notification arrived but the app showed nothing. — Refresh the screen. Sometimes the notification content arrives faster than the API data.
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Can I turn off all push but keep email? — Yes, control them separately in your Notification Preferences.