This is a high-level "where things are" map of BEHCA on the website and the mobile app. For deep walkthroughs of each feature, see the dedicated category for that feature (Daily Tracking, Medications, Incident Reports, etc.).
On the web
When you log in at app.behca.com (US) or au.behca.com (Australia), the layout is roughly:
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Top bar — your profile photo, the profile switcher (which person you're currently looking at), notifications, and your account menu.
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Left side / main menu — the major sections: Dashboard, Daily, MAR, Incident Reports, Profiles, Manage Team, Billing.
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Main area — whatever you're working on.
Key pages to know
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Dashboard — charts, audit log, general activity. Best place to see patterns over time.
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Daily — today's tracking entries: behaviors, environment, health, notes.
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MAR — Medication Administration Record. Schedule and administer medications.
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Incident Reports — create and review incident reports.
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Profiles — list of everyone you support; click to edit their details.
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Manage Team — invite Staff and Guests, manage Groups, view archives.
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Billing — your subscription, payment method, plan size, invoices. (Web only.)
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Account menu (top-right) — your personal account settings, password, MFA, preferences, log out.
Switching between profiles
Use the profile switcher at the top of the screen. Pick the person you want to view or track for. The whole screen reloads to show their data.
On mobile
The mobile app uses bottom tabs for the main sections. Some tabs only show up if your role and the profile's settings include them.
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Track — today's tracking entries. The most-used tab.
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EVV (if enabled) — Electronic Visit Verification. Start and stop visits, see hours worked. A small badge on the icon shows when you have an active visit.
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IR (if enabled) — Incident Reports.
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Analyze — dashboard, charts, audit log, general notes. (Spelled "Analyze" in Australia, "Analyze" in the US.)
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Profile — the current profile's details, supporting documents, billing summary (for EVV).
Switching between profiles
Tap the profile avatar at the top of the screen. A list opens with all profiles you have access to. Tap the one you want.
The app blocks navigation while it switches profiles, so wait for the new profile to fully load before tapping into a tab.
Account settings on mobile
The Account menu isn't a bottom tab — open it from your avatar / menu at the top of the screen. From there you can:
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Edit your name and email.
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Change your password.
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Manage MFA settings.
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Set notification preferences.
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View your hours worked (for EVV staff).
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Log out.
Push notifications and deep links
When BEHCA sends you a push notification (for example, "An incident report needs your review"), tapping it opens the app directly to the relevant screen. Same with email links — tapping a link in a BEHCA email opens the app if you have it installed.
What's only on the web?
A handful of features are website-only today:
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Billing and subscription management.
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Inviting team members and managing groups.
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Some advanced report exports (PDF downloads, CSV exports).
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Required Document uploads (managers only).
If you're trying to do one of these on mobile and can't find it, switch to the website.
What's similar on both?
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Daily tracking — equally easy on web and mobile.
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Medication administration (MAR).
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Incident reports.
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Switching profiles.
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Notifications.
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Required Document signing (any user with access).
Common questions
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I see different tabs to my colleague. — Tabs depend on the profile and your permissions. EVV and IR tabs only show when those features are enabled for the profile and your role.
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Where do I change my password? — Account menu (web: top-right; mobile: from avatar / menu) → Change Password.
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Can I use BEHCA offline? — The mobile app works briefly during connection blips, but logging data needs an internet connection.