Home Getting Started 6. I was invited — how to accept

6. I was invited — how to accept

Last updated on Apr 28, 2026

If a manager or family member added you to their BEHCA account, you'll get an email invitation. This article walks through accepting it on the website or in the mobile app.

You don't need to pay. Invited accounts are free. The person who invited you is on a paid plan, and your access comes from theirs.

What the invitation looks like

You'll receive an email from BEHCA. The subject line is something like:

You've been invited to join [Organization Name] on BEHCA.

Inside, you'll see who invited you, what organization you're being added to, and a Get Started button.

The link expires in 7 days. If you don't accept in time, ask the person who invited you to resend it.

On the web

  1. Click Get Started in the email. This opens app.behca.com/accept-invite/... (US) or au.behca.com/accept-invite/... (Australia) in your browser.

  2. Set a password for your new account (and confirm it).

  3. Tick the Terms of Service checkbox.

  4. Click Accept.

You're done. You can now sign in at app.behca.com/login (US) or au.behca.com/login (Australia) with your email and the password you just set.

On mobile

  1. Tap Get Started in the email on your phone. The link will open the BEHCA app if you have it installed, or take you to the App Store / Google Play to download it.

  2. Once the app opens, you'll see a Welcome! screen.

  3. Set a password and confirm it.

  4. Tick the Terms of Service checkbox.

  5. Tap Submit.

You're signed in. The app loads the profiles your inviter shared with you.

If your phone opens the email link in a browser instead of the app, that's fine — accept the invite there, then open the BEHCA app and sign in normally.

After you accept

  • You'll only see the profiles the person who invited you chose to share. If something's missing, ask them — they can adjust your access from the Manage Team page.

  • You may have different permissions depending on your role: viewing only, tracking daily data, viewing incident reports, etc. See Understanding roles.

  • The first time you sign in on the web, you may be asked to change your password to one only you know.

"I already have a BEHCA account with this email"

If you've already used BEHCA — for example, you were a guest on a family member's account — and a manager invites you with the same email, here's what happens:

  • You don't set a new password. You already have one.

  • You're added to the new organization instantly.

  • Next time you log in, you'll see a profile switcher (web) or organization selector to move between accounts.

Common questions

  • My invitation link expired. — Ask the person who invited you to resend it. They can do this from their Manage Team page in seconds.

  • I clicked the link but nothing happens. — Try opening the email on a different device, or copying the link and pasting it into your browser.

  • Can I have multiple BEHCA accounts on one email? — No. One email = one BEHCA login, but that login can be added to multiple organizations.

  • I was invited as a guest. Can I still see my own family's data? — Yes, if you have your own Family Plan, both accounts are linked to your single login and you can switch between them.

  • Do I have to download the app? — No. The website has the same core features. The app is more convenient for tracking on the go.