Home Getting Started 3. Creating your account

3. Creating your account

Last updated on Apr 28, 2026

This article is for the person who is starting a new BEHCA account for their family, organization, or school. If you were invited by someone else, read I was invited — how to accept instead.

Account creation is done on the website. You can technically begin signup in the mobile app, but you'll be sent to the website to choose a plan and pay before you can use the app.

Step 1 — Go to the signup page

  1. Open app.behca.com (US) or au.behca.com (Australia) in your web browser.

  2. Click Sign Up.

Step 2 — Choose how to sign up

You have three options:

  • Sign up with Google — uses your Google account.

  • Sign up with Apple — uses your Apple ID.

  • Sign up with email and password — fill in the form.

Important: whichever method you pick, you'll log in the same way every time. If you sign up with Google, you can't later log in with email and password using the same address. Pick the method you'll remember.

Tick the Terms of Service and Privacy Policy checkbox before continuing.

Step 3 — Pick your region

You'll be asked to choose United States or Australia.

  • This controls timezone, units of measurement, and weather data.

  • You can't change your region later. Pick the one where the people you support actually live.

Step 4 — Walk through the signup wizard

After your account is created, BEHCA walks you through a four-step setup:

  1. New account vs. join existing organization — most new signups choose "new account". Choose "join existing" only if someone in your organization has already signed up and given you a referral link.

  2. Choose plan type — Family, Provider, or School. See Choosing your plan if you're unsure.

  3. Choose seats and add-ons — for Provider plans, pick the size (Small / Medium / Large). For Family plans, decide if you want the MAR add-on.

  4. Stripe checkout — enter your payment details. You won't be charged for 30 days.

Step 5 — Confirm your email

Check your inbox for a confirmation email from BEHCA. Click the link inside to verify your email address.

Can't find it? Check your spam/junk folder, then add [email protected] to your safe senders.

Step 6 — Create your first profile

After payment, you'll be taken into the app to create your first profile (the first person you'll be tracking). See Setting up your first profile for what to fill in.

Common questions

  • I signed up with Google but the login page is asking for a password. — Click the Sign in with Google button instead. Always log in the same way you signed up.

  • I picked the wrong region. — Contact support. Region is permanent on a self-serve basis, but support can help in some cases.

  • Can I sign up just to look around without paying? — Not directly. The 30-day trial requires a credit card on file. You can cancel any time during the trial without being charged.

  • Can I create my account on my phone? — You can create the account itself in the mobile app, but you'll be redirected to the website to pick a plan and pay before the app becomes usable.