If a profile is missing from your list, work through these checks.

## 1. Are you in the right organization?

If you belong to more than one organization, switch to the organization that manages the profile.

- **Web:** Use the organization selector near your avatar.
- **Mobile:** Open **Account** and check the default company.

## 2. Are you signed in with the right account?

If you use different email addresses for work and personal accounts, confirm which one is signed in.

## 3. Has the profile been assigned to you?

- **Staff** see profiles in the Groups they are assigned to.
- **Guests** see profiles specifically shared with them.
- **Managers** see the organization's profiles.

Ask a Manager to confirm your Group or profile assignments.

## 4. Is the profile archived?

Archived profiles do not appear in active profile lists. Managers and Billing users can check **Profiles → Archives**.

## 5. Was access changed recently?

Refresh the page or profile list. On mobile, force-close and reopen BEHCA if a normal refresh does not show the change.

## "I had access yesterday and now I don't"

Ask a Manager whether:

- You were removed from a Group
- Guest access to the profile was removed
- The profile was archived

## "I can see the profile, but can't track, edit, or log"

Profile visibility and action permissions are separate. A Manager may need to enable the relevant permission for you, such as:

- Track Data
- Edit Profile
- Track MAR
- Track Incident Reports

## "I see the wrong profile when I log in"

Use the profile switcher to select the correct person. If the profile is not in the switcher, check your organization and ask a Manager to confirm your access.

## When to escalate

If a Manager confirms that you should have access but the profile is still missing, contact Support.

## Related articles

- Sharing a profile
- Working with Groups
- Editing a team member's role and permissions