You'll need to update your payment method when:

- Your credit card expires or is replaced.
- You want to switch to a different card or bank account.
- Billing has been transferred to you and you want your own details on file.

## Where to update

1. Sign in at `app.behca.com` (US) or `au.behca.com` (Australia) as a **Billing user**.
2. Open **Organization** settings and choose the **Billing** tab.
3. Click **Manage Subscription**.

That takes you to a **Stripe** page. Card and bank details live under **Wallet** in the left menu.

## Adding a payment method

On the Stripe page:

1. Open **Wallet** on the left.
2. Add the card (or ACH bank account in the US).
3. Set it as the **default** so the next charge uses it.

You can keep more than one method on file.

## Failed payments

If a charge fails (expired card, insufficient funds, a bank block):

- You'll receive an email.
- Stripe automatically retries the charge over the following days. While it's retrying, your account keeps working normally — you don't lose access during this window.
- Update the card under **Wallet** and set it as the default to clear the problem.
- If the payment ultimately can't be collected, the subscription lapses and the organization is **locked** until billing is resolved. When a Billing user signs in, they're taken straight to a renewal page; other team members see an "account expired" message. This is *not* a read-only state — no one can view or export data until the subscription is active again.

## Common questions

- **Is my new card charged immediately?** — No. The next charge on your billing date uses whichever method is set as the default.
- **What payment types do you accept?** — Credit/debit card and ACH bank transfer. Other methods aren't supported.
- **What currency am I charged in?** — Your region's currency — USD for the US, AUD for Australia.
- **Why does Stripe handle the form?** — Stripe stores the card. BEHCA never sees the full number.

## Related articles

- [Viewing your subscription](https://support.behca.com/hc/behca-support/articles/viewing-your-subscription)
- [Invoices and receipts](https://support.behca.com/hc/behca-support/articles/invoices-and-receipts)
- [Canceling your subscription](https://support.behca.com/hc/behca-support/articles/canceling-your-subscription)