You'll need to update your payment method when:

- Your credit card expires or is replaced.
- You want to switch to a different card or bank account.
- Billing has been transferred to you and you want your own details on file.

## Where to update

1. Sign in at `app.behca.com` (US) or `au.behca.com` (Australia) as the **Billing user**.
2. Open **Organization** settings and choose the **Billing** tab.
3. Click **Manage Subscription**.

That takes you to a **Stripe** page, BEHCA's secure payment processor.

## Adding a payment method

On the Stripe page:

1. Under the **Payment methods** heading, click **Add payment method**.
2. Enter your details.
3. When you're done, click **Add**.

BEHCA supports **credit/debit card** and **ACH** (US bank transfer). You can keep more than one payment method on file and choose which one is the default for charges.

## Failed payments

If a charge fails (expired card, insufficient funds, a bank block):

- You'll receive an email.
- Stripe automatically retries the charge over the following days. While it's retrying, your account keeps working normally — you don't lose access during this window.
- Update or add a payment method on the Stripe page at any time to clear the problem.
- If the payment ultimately can't be collected, the subscription lapses and the organization is **locked** until billing is resolved. When the Billing user signs in, they're taken straight to a renewal page; other team members see an "account expired" message. This is *not* a read-only state — no one can view or export data until the subscription is active again.

## Common questions

- **Is my new card charged immediately?** — No. The next charge happens on your normal billing date; the new method is just stored.
- **What payment types do you accept?** — Credit/debit card and ACH bank transfer. Other methods aren't supported.
- **What currency am I charged in?** — Your region's currency — USD for the US, AUD for Australia.
- **Why does Stripe handle the form?** — Stripe processes payments on BEHCA's behalf so card data stays with a PCI-compliant processor and BEHCA never sees your full card number.

## Related articles

- [Viewing your subscription](https://support.behca.com/hc/behca-support/articles/viewing-your-subscription)
- [Invoices and receipts](https://support.behca.com/hc/behca-support/articles/invoices-and-receipts)
- [Canceling your subscription](https://support.behca.com/hc/behca-support/articles/canceling-your-subscription)