Managers decide which alerts people in the organization cannot turn off. Everyone else still chooses the rest on **My Notifications**.

## Who can change this

**Managers** and **Billing users**. Open the **gear** icon, then **Organization Settings**, then the **Notifications** tab.

The tab is there when the organization has alerts that can be required: medication tracking, incident reports, or Time & EVV (Scheduling or EVV turned on).

The page is titled **Team Notification Rules**. Changes save as you go and are recorded in the **Compliance Log**.

## Setting a rule

Open an alert. The table lists **Managers**, **Staff**, and **Guests**, with a column for each channel that alert uses (**Email**, **Push**, **In-app**).

Each cell is one of:

- **Their choice** — that person decides on **My Notifications**
- **Required** — locked on. They see **Required**, and pausing the channel does not stop it
- **On unless they turn it off**
- **Off unless they turn it on**

The last two set the starting state. The menu includes the one that differs from the built-in default.

You only see alerts your plan includes. The ones that can be required are:

- **Missed medication**
- **Refused or changed dose**
- **Review assigned to you**
- **Feedback on your report**
- **You passed 40 hours this week**
- **Service code hours running low**
- **Service code mileage running low**

**You passed 40 hours this week**, **Service code hours running low**, and **Service code mileage running low** start as **Required** for **Staff** and **Guests** on **Push** and **In-app**, until a manager changes them. Hour and mileage caps for a profile are set on **Billing Details**. See [Profile Billing Details and authorized hours](https://support.behca.com/hc/behca-support/articles/profile-billing-details-and-authorized-hours).

## Shift-based medication alerts

Under **Medication (MAR)**, **Shift-based medication alerts** appears when the organization uses Scheduling or EVV.

People can limit **Missed medication** and **Refused or changed dose** to **Only profiles I'm on shift for**. Someone counts as on shift when they are assigned to a published shift for the profile, or clocked in for it, around the time of the dose.

- **Minutes before and after a shift that still count** — 30, 60, 90, or 120 minutes
- **Alert everyone when nobody is on shift** — if nobody is on shift for the profile at that time, people who limited alerts to their shifts receive it too

## Common questions

- **A staff member says they cannot turn an alert off.** — That cell is **Required**. Set it to **Their choice** when they should be able to turn it off.
- **I don't see the Notifications tab.** — It shows for Managers and Billing users when the organization has a lockable alert, or Scheduling or EVV is on.
- **Does this replace what I already chose for myself?** — **Required** overrides your own switch. **Their choice** leaves what you already picked.

## Related articles

- [Notification preferences](https://support.behca.com/hc/behca-support/articles/notification-preferences)
- [Organization Settings](https://support.behca.com/hc/behca-support/articles/behca-organization-settings)
- [Setting a dose schedule](https://support.behca.com/hc/behca-support/articles/setting-a-dose-schedule)