BEHCA Scheduling helps residential organizations plan weekly coverage for profiles and show team members when they are expected to work.

Scheduling is available on the **Residential** plan.

## What managers can do

Managers and Billing users can use **Scheduling** on the website to:

- Create one-time or recurring shifts
- Assign staff who have access to the profile, or reserve a slot for an upcoming hire
- Keep shifts as drafts or publish them to staff
- Set the number of staff needed for each service code
- Record a profile's preferred hours and team members' preferred availability (with effective dates)
- Open **Schedule rotation** on a profile week (side panel) to manage repeating series that generate about 90 days ahead and can end never, on a date, or after a set number of weeks
- Review coverage gaps, open staff slots, double-bookings, service-code overlaps, and weekly assigned vs preferred hours on **Team Schedule**
- Open **Team Billing** and **EVV Sessions** when EVV is on the plan
- Compare scheduled shifts with Electronic Visit Verification (EVV) sessions when EVV is enabled

Creating, assigning, publishing, and deleting shifts is website-only.

## What staff and guests can do

Team members can open **My Schedule** on the website or mobile app to see their published shifts. Draft shifts are manager-only. Published shifts on **My Schedule** are read-only — ask a Manager to change a shift or assignment.

When EVV is enabled, **My Schedule** also shows worked time next to scheduled shifts. That page replaces the older separate **Hours Worked** page.

Each published shift can include:

- The profile
- The date and start/end times
- A service code
- Other assigned staff
- Shift notes

A Manager can turn on two preferred-hours permissions for Staff or Guests (when Scheduling is enabled):

- **Set Preferred Hours** — edit preferred coverage hours on profiles they can access
- **Set Own Preferred Hours** — edit their own availability on **My Schedule**

Neither permission lets them create, assign, publish, or delete shifts. See [Setting preferred hours](https://support.behca.com/hc/behca-support/articles/setting-preferred-hours).

## Where to find Scheduling

### Managers and Billing users

On the website, select **Scheduling** from the main navigation. Clicking it opens the selected profile's weekly schedule. That page uses the profile picker, not the blue bar.

The other pages are under **Scheduling**: **Team Schedule**, **Team Billing**, **EVV Sessions** (or **Timesheets** when EVV is off), and **Service Codes**. Those pages show a blue bar with the same links:

- **Team Schedule** — organization-wide week board (formerly called Company Coverage)
- **Team Billing** — utilization by profile and by staff (when EVV or Timesheets hours are in use)
- **EVV Sessions** — recorded visits, when **Enable EVV** is **Yes**. If EVV is off, this item is labeled **Timesheets**.
- **Service Codes** — medical/service codes used on shifts, plus **Enable EVV** and overnight export options when EVV is on your plan

Scheduling and EVV are separate entitlements — having Scheduling does not mean EVV is on, and the reverse is also true.

Inside **Team Schedule**, use **By client** or **By staff** to switch how the week is grouped. Those options are on the page itself, not separate top-nav items.

On a profile's weekly schedule, use **List** or **Calendar** to change how shifts are shown.

### Staff and guests

On the website, open your user menu and select **My Schedule**.

## Draft and published shifts

- **Draft** shifts appear to Managers and Billing users while the schedule is being prepared.
- **Published** shifts appear on the assigned team members' **My Schedule** and calendar subscriptions.

Publishing does not change who can access a profile. Staff can only be assigned to profiles they already have permission to access.

## Scheduling and EVV

Scheduling plans when work should happen. EVV records when work actually happened.

When both features are enabled, BEHCA can compare scheduled and worked times and highlight late, short, over, missing, or unscheduled work. A schedule does not start or end an EVV visit for the staff member.

## Timezones

Profile schedules use the profile's timezone. **My Schedule** uses the signed-in user's timezone when displaying their week.

## Related articles

- [Creating and publishing shifts](https://support.behca.com/hc/behca-support/articles/creating-and-publishing-shifts)
- [Setting preferred hours](https://support.behca.com/hc/behca-support/articles/setting-preferred-hours)
- [Reviewing Team Schedule and conflicts](https://support.behca.com/hc/behca-support/articles/reviewing-team-schedule-and-conflicts)
- [Viewing My Schedule and adding it to your calendar](https://support.behca.com/hc/behca-support/articles/viewing-my-schedule-and-adding-it-to-your-calendar)
- [Configuring service codes for Scheduling](https://support.behca.com/hc/behca-support/articles/configuring-service-codes-for-scheduling)
- [Scheduling upcoming hires](https://support.behca.com/hc/behca-support/articles/scheduling-upcoming-hires)