BEHCA invitations expire **7 days** after they're sent. If your teammate didn't make it in time, or they say they never received the email, here's how to fix it.

## Where to look

1. Sign in at `app.behca.com` (US) or `au.behca.com` (Australia).
2. Open **Manage Team** → **Staff Members** (or **Guests**) via the **gear** menu — **`/staff`** or **`/staff/guests`**.
3. Find the person. **Pending** or **Expired** appears as a small badge next to their **name** when the invite hasn't completed.

## Resending an invitation

1. Click the person's **name** to open the edit screen.
2. In the banner or notes at the top, click **Resend invite**.
3. A fresh email is sent immediately to the same address, with a new 7-day clock.
4. Confirm with the recipient that they got it (it sometimes takes a minute, and may land in spam).

The previous invitation link is invalidated when you resend, so your teammate must use the new email.

## "I never got the invite"

A few things to try, in order:

1. **Check spam / junk / promotions.** Invitation emails come from `notifications@behca.com`. Add it to safe senders to be safe.
2. **Confirm the email address is correct.** Click the teammate's name on the team page and look at the email field. A typo is the #1 cause.
3. **Resend it** (above). Sometimes the first email gets dropped and the second arrives without issue.
4. **Try a different email address.** Some corporate firewalls strip BEHCA emails. A personal email often works.

## I sent it to the wrong email

Click their name in the team list:

- If the **Status** is still *Pending* or *Expired*, you can update the email address on their record. The next resend goes to the new address.
- If the **Status** is *Active*, they've already accepted under the old email. They can update their email themselves from **Account Settings**, or you can ask support to migrate them.

## They had an existing BEHCA account

If the email matches someone who already has BEHCA, the invitation flow is different:

- They get an instant "You've been added to [Your Org]" email instead of an invite link.
- They can sign in with their existing password.
- There's no 7-day expiration to worry about — they're already in.

If they say they didn't get this either, just resending will trigger the email again.

## Common questions

- **Can I extend an invitation past 7 days instead of resending?** — Not directly. Resending creates a fresh 7-day window and is functionally the same.
- **How many times can I resend?** — As many as you want. There's no limit.
- **Will resending charge me extra?** — No. Invitations don't affect billing.
- **Does resending notify me when they finally accept?** — No, but their status will move from *Pending* to *Active* on the team page.

## Related articles

- [Inviting your team](https://support.behca.com/hc/behca-support/articles/inviting-your-team)
- [Inviting a guest](https://support.behca.com/hc/behca-support/articles/inviting-a-guest)
- [I was invited — how to accept](https://support.behca.com/hc/behca-support/articles/i-was-invited-how-to-accept)