Log in to BEHCA with **email and password**, **Google**, or **Apple** — whichever you have set up for your account. If you were invited, see the [first-time login note](#first-time-login) below.

## On the web

1. Go to `app.behca.com` or `app.behca.com/login` (US), or `au.behca.com` or `au.behca.com/login` (Australia). The home page is the login screen.
2. Pick your **region** (United States or Australia) — make sure it matches the region you signed up in.
3. Enter your **email or username** and **password**, or click **Log in with Google** / **Log in with Apple**.
4. Click **SIGN IN**.

> **Social and password login can coexist.** The same account can use Google, Apple, and/or a BEHCA password. If you signed up with Google or Apple but never set a BEHCA password, use the social button — or set a password under **Account Settings → Change Password** (or **Forgot your password?**) and then either method works.

## On mobile

1. Open the BEHCA app.
2. On first launch, pick your **region**. The app remembers this for next time.
3. On the sign-in screen, choose **email or username + password**, or the **Google** or **Apple** option (button wording may vary by platform and app version).
4. Tap **Sign In**.

Your phone's password manager (iCloud Keychain, 1Password, Google Password Manager) can autofill your credentials.

> Biometric login (Face ID, Touch ID, fingerprint) is **not currently available** in the mobile app. Use your password manager for one-tap sign-in.

## Forgot your password?

1. On the website login page, click **Forgot your password?**
2. Enter the email address on your account.
3. Check your email inbox for a reset link.
4. Click the link and set a new password.

The reset link expires after a short time. If it expires before you click it, repeat the process.

> Reset links are sent on the website. Once you've set the new password there, you can sign in to mobile with it as well.

## First-time login

If a manager invited you to BEHCA, your first sign-in works a little differently:

- You'll set your password as part of accepting the invitation. See [I was invited — how to accept](https://support.behca.com/hc/behca-support/articles/i-was-invited-how-to-accept).
- After accepting, you can log in normally on web or mobile.
- The first time you sign in, BEHCA may ask you to **change your password** to one only you know.

## Multi-Factor Authentication (MFA)

Some organizations require Multi-Factor Authentication for extra security. If your organization has enabled it, you'll see an **MFA setup** screen the first time you log in.

### On the web

1. Use an authenticator app (Google Authenticator, Authy, 1Password, Microsoft Authenticator) to **scan the QR code**.
2. Enter the 6-digit code shown in your authenticator app.
3. **Save your recovery codes somewhere safe.** They're a backup if you lose your phone.

### On mobile

You **can't scan the QR code** from inside the BEHCA mobile app the same way you can on the website. Mobile MFA setup uses a **setup key / code you type** into your authenticator app instead of scanning. Follow the on-screen steps in the app, then enter the 6-digit code it generates.

### After MFA is on

When you sign in, BEHCA asks for a fresh code from your authenticator app. You can choose to **trust this device for 30 days** so you won't need the MFA code again on that device for a month (you'll still use your password when you sign in).

If you lose access to your authenticator, use one of your recovery codes. If those are also lost, contact **Support** — they can reset MFA for you.

Full walkthrough: [Setting up Multi-Factor Authentication (MFA)](https://support.behca.com/hc/behca-support/articles/setting-up-multi-factor-authentication-mfa).

## Common questions

- **I'm being told my password is wrong, but I'm sure it's right.** — Check that you're on the right region (US vs. AU). Then try a password reset to be sure.
- **I'm logged out very quickly.** — For security, BEHCA logs you out after a period of inactivity. Just log in again.
- **Can I be logged in on web and mobile at the same time?** — Yes. They're independent sessions.
- **I keep getting redirected to log in again.** — Clear your browser cookies for `app.behca.com` (US) or `au.behca.com` (Australia) and try once more. If it persists, contact support.
- **Do I need an MFA code every day?** — Not if you tick **Trust this device for 30 days** when prompted. On that device you can stay signed in without entering MFA again for a month.

## Related articles

- [Creating your account](https://support.behca.com/hc/behca-support/articles/creating-your-behca-account)
- [I was invited — how to accept](https://support.behca.com/hc/behca-support/articles/i-was-invited-how-to-accept)
- [Quick tour of the apps](https://support.behca.com/hc/behca-support/articles/quick-tour-of-the-apps)