Managers and Billing users can create shifts for a profile, assign staff, and decide when each shift becomes visible to the assigned team.

## Open a profile schedule

On the website:

1. Open **Scheduling**.
2. Select the profile you want to schedule from the profile picker.
3. Move to the correct week.
4. Choose **List** or **Calendar**.

**Calendar** shows shifts on a weekly timeline. **List** shows the same week as day-by-day cards. Both views let you open a shift to edit it when you have permission.

## Create a shift

1. Select **New shift**, the **+** on a date in Calendar view, an empty time on the calendar, or a displayed coverage gap.
2. Choose a **Service code** if one applies.
3. Set the **Date**, **Start**, and **End**.
4. Assign staff to the available staff slots.
5. Add **Shift notes** if the team needs instructions or reminders.
6. Choose **Draft** or **Published**.
7. Select **Save draft** or **Save & publish**.

Only team members who have access to the profile appear as assignment options.

## Staff slots and service codes

A service code can require one or more staff. Selecting the code changes the number of staff slots available on the shift.

You can leave a slot open and fill it later. BEHCA marks shifts with unfilled required slots as **Open**.

To reserve work for someone who has not joined yet, choose an **Upcoming hire** in the staff list, or create one from the same dropdown. That fills the slot without creating a login. See [Scheduling upcoming hires](https://support.behca.com/hc/behca-support/articles/scheduling-upcoming-hires).

Only codes assigned to that profile appear in the **Service code** list. Managers create codes under **Service Codes** and assign them to a profile from its **Billing Details** tab. See [Configuring service codes for Scheduling](https://support.behca.com/hc/behca-support/articles/configuring-service-codes-for-scheduling).

## Draft or published

- Use **Draft** while the schedule is still being prepared. Assigned staff do not see draft shifts.
- Use **Published** when the shift is ready. Assigned staff can then see it in **My Schedule** and in a subscribed external calendar.

You can open a shift later and change its status.

## Conflict warnings

As you choose the date, time, service code, and staff, BEHCA checks for:

- A staff member assigned to overlapping shifts
- Overlapping work for a service code that does not allow overlap
- A staff member's published weekly hours compared with their weekly limit

When a shift conflicts with another assignment, change the staff or time when possible. If the overlap is intentional, BEHCA may offer **Save anyway**. The conflict remains visible on the coverage board.

## Edit a shift

Select a shift in List or Calendar view to open it. You can change its date, time, service code, assigned staff, notes, or publication status.

On **Calendar**, if the shift already has staff assigned, clicking it first shows a small menu: **View shift** (opens the form) or **View staff schedule** (opens that person's week).

In Calendar view, you can also drag a shift to another time or day. Drag its top or bottom edge to change its length. Calendar changes move in 15-minute increments.

## Overnight shifts

Set an end time earlier than the start time to create an overnight shift, such as 8:00 PM to 8:00 AM. The schedule displays the shift across both days.

## Remove a shift

1. Select the shift.
2. Select **Delete**.
3. Confirm the deletion.

If the shift came from a rotation series, changing that one shift makes it a one-day exception. Use **Edit series** when you want to change the repeating pattern instead.

## Related articles

- [Creating recurring rotation series](https://support.behca.com/hc/behca-support/articles/creating-recurring-rotation-series)
- [Setting preferred hours](https://support.behca.com/hc/behca-support/articles/setting-preferred-hours)
- [Configuring service codes for Scheduling](https://support.behca.com/hc/behca-support/articles/configuring-service-codes-for-scheduling)
- [Reviewing Team Schedule and conflicts](https://support.behca.com/hc/behca-support/articles/reviewing-team-schedule-and-conflicts)