**Incident types** are simply the list of categories staff can pick from in the **Type of Incident** field when filing an IR (the multiselect with the placeholder *Select incident types…*).

> Managing this list is **web-only** and **Manager-only**.

## Where the list comes from

There are two places to manage incident types:

- **On a profile** — open the profile and go to its **Tracking Templates**, in the **Incident Reporting** section. Here you set which incident types apply to that profile. (You can also reach this through manager settings.)
- **Organization-wide templates** — under **Organization Settings → Templates and Tools**, you can create reusable **Incident Report templates** so new profiles start with a ready-made list.

## Adding a type

You don't fill out a form for each one — just **type the name** into the list (it works like adding tags). It then appears as a choice under **Type of Incident** for the profiles it applies to. Staff open the multiselect and tick whichever labels fit — one or more.

## Suggested incident types

A good starting list for most organizations:

- **Fall** — accidental, with or without injury.
- **Behavioral Incident** — aggression, self-injury, property damage.
- **Medication Error** — wrong dose, wrong med, missed dose.
- **Allegation** — abuse / neglect / complaints.
- **Near Miss** — almost happened, was averted.
- **Property Damage** — significant damage to belongings or facility.
- **Protective Physical Intervention** — when a physical intervention was used.
- **Elopement** — person left the premises unauthorized.
- **Death** — sometimes called a "Critical Incident".
- **Other** — catch-all for anything that doesn't fit.

Your industry and regulator may need additional types — check your local guidance.

## Tips

- **Keep the list short.** A handful of clear types is easier for staff than dozens of niche ones.
- **Use plain names** your team will recognize at a glance.
- **Review it occasionally** as your service and local requirements change.

## Common questions

- **Can a Staff member add a type?** — No. Staff should ask a Manager — only Managers manage the list.
- **What happens to old IRs if I change the list?** — Nothing. Existing reports keep the types they were filed with.
- **Is there a global library of incident types?** — Not currently. Each organization sets up its own list.

## Related articles

- [What an incident report is](https://support.behca.com/hc/behca-support/articles/what-an-incident-report-is)
- [Creating an incident report](https://support.behca.com/hc/behca-support/articles/creating-an-incident-report)
- [Submitting and the review workflow](https://support.behca.com/hc/behca-support/articles/submitting-and-the-review-workflow)