**Incident types** are the labels in **Type of Incident** when someone files an IR (the multiselect **Select incident types…**). There are two levels: organization **IR templates**, and each profile’s own list.

## What your plan includes

**Incident Reporting** — filing IRs, the list, reviews, and editing **Types of Incidents** on each profile — is on **School**, **Therapeutic**, and **Residential** plans. **Family** plans do not include Incident Reporting.

**Organization IR templates** (under **Organization → IR Templates**) and **LOAD TEMPLATE** on a profile are included on those same provider plans. They are not a separate add-on. If your organization is on a provider plan with Incident Reporting, Managers can build org templates and load them onto profiles.

## Organization IR templates (Managers and Billing)

**Managers** and **Billing** account owners build reusable **IR templates** under **Organization** → **IR Templates** (`/organization/ir-templates`). There you create, duplicate, and rename templates and edit the default **Types of Incidents** list for your organization.

On a profile’s **Incident Report Templates** tab, only **Managers** and **Billing** account owners see **Apply a Template** and **LOAD TEMPLATE**. That copies an organization template onto that profile (replacing that profile’s current type list). You can keep customizing the list for that person afterward.

**Staff** and **Guests** never see **LOAD TEMPLATE**, even when they have **Create IRs**.

## Types on a profile (Create IRs)

Each profile has its own **Types of Incidents** list on **Profile** → **Incident Report Templates** (same tab as Crisis Safety Plan / Risk Assessment uploads).

Anyone with **Create IRs** who can access that profile can edit this list — **Managers**, **Billing users**, and **Staff** or **Guests** when a Manager turned **Create IRs** on for them. Add names like tags (comma-separated paste works). Changes save automatically and show up in **Type of Incident** when filing an IR for that profile.

**Review MAR/IRs** alone does not edit this list — that permission is for reviewing reports, not configuring types.

## Suggested incident types

A good starting list for most organizations:

- **Fall** — accidental, with or without injury.
- **Behavioral Incident** — aggression, self-injury, property damage.
- **Medication Error** — wrong dose, wrong med, missed dose.
- **Allegation** — abuse / neglect / complaints.
- **Near Miss** — almost happened, was averted.
- **Property Damage** — significant damage to belongings or facility.
- **Protective Physical Intervention** — when a physical intervention was used.
- **Elopement** — person left the premises unauthorized.
- **Death** — some programs label this **Critical Incident**.
- **Other** — catch-all for anything that doesn't fit.

Your industry and regulator may need additional types — check your local guidance.

## Tips

- **Keep the list short.** A handful of clear types is easier for staff than dozens of niche ones.
- **Use plain names** your team will recognize at a glance.
- **Review it occasionally** as your service and local requirements change.

## Common questions

- **Can Staff or Guests change types on a profile?** — Yes, if they have **Create IRs** and access to that profile. They edit **Incident Report Templates** on the profile, not **Organization → IR Templates**.
- **Can Staff or Guests load an organization template onto a profile?** — No. Only **Managers** and **Billing** account owners can use **LOAD TEMPLATE**.
- **Can Staff create organization IR templates?** — No. Only **Managers** and **Billing** account owners use **Organization → IR Templates**.
- **Do IR templates come with Incident Reporting?** — On **School**, **Therapeutic**, and **Residential** plans, yes — org IR templates are part of the same offering as Incident Reporting. **Family** plans include neither.
- **What happens to old IRs if I change the list?** — Nothing. Existing reports keep the types they were filed with.
- **Is there a global library of incident types?** — No. Each organization and profile maintains its own list.

## Related articles

- [What an incident report is](https://support.behca.com/hc/behca-support/articles/what-an-incident-report-is)
- [Creating an incident report](https://support.behca.com/hc/behca-support/articles/creating-an-incident-report)
- [Submitting and the review workflow](https://support.behca.com/hc/behca-support/articles/submitting-and-the-review-workflow)