**Organization Settings** is the administrator area for your whole BEHCA organization (shared templates, company branding, security settings, and org-level billing). It is separate from **Account Settings**, which applies only to *your* login and personal preferences.

## Who can access it

**Managers** and **Billing users**. Open the **gear** icon in the top bar, then choose **Organization Settings**. You land on **Tracking Templates** at `/organization/tracking-templates`.

When you are already in Manage Team, Manage Profiles, or Manage Groups, you can also open **Organization Settings** from the secondary navigation strip under the header.

> **Supervisors** and **Staff** do not see Organization Settings — contact a Manager if you need a change here.

## The top toggles

Across the top of the page:

### Tracking Templates

Organization-wide defaults for behaviors, environments, and related tracking setup (scoped to the company).

### IR Templates

Shared Incident Report templates for profiles in your organization.

### General Settings

- **Organization Details** — **Organization Name** and **Logo** upload. Logo must be **244×104 px**, **.jpg** or **.png**. Use the **Upload** button to replace it.
- **Session Timeout** — **Browser Inactivity timeout**. How long a user can be inactive in the browser before they are logged out. This applies to all team members. The mobile app keeps users signed in for up to 7 days before requiring login again.
- **Multi-Factor Authentication (MFA)** — **Require MFA for all users**. When enabled, everyone in the organization must set up an authenticator app on their **next login** (QR code + verification code).

URL: `/organization/settings`.

Organization fields and toggles typically save through the normal controls on the page (follow any on-screen confirmation).

**EVV and service codes** are not on this page. Open **Service Codes** under **Scheduling** or **EVV** (depending on what your organization has enabled) to:

- Add and edit medical, service, and mileage codes
- Set the **Organization Provider ID**
- When EVV is on your plan: enable or disable EVV, and choose whether overnight visits are split on CSV export

See [Configuring service codes for Scheduling](https://support.behca.com/hc/behca-support/articles/configuring-service-codes-for-scheduling).

### Team Contacts

Tells your team who to go to for common requests. Each entry pairs a topic with a team member — "Shift corrections" with your scheduler, for example — plus an optional note such as "Same-day changes only".

- Select **Add contact**, enter the **Topic**, search your team for the **Contact**, and add a **Note** if it helps.
- Drag the handles to set the order your team sees.
- **Edit** or **Remove** an entry at any time.
- If someone leaves the organization, their entry is marked **No longer in this organization**. Point it at someone else or remove it.

The list shows on the Team Messaging page and in the mobile app, where people can start a direct message straight from an entry. That's also why this toggle only appears on plans that include messaging.

URL: `/organization/contacts`.

### Billing Details

Shown to **Billing users**. Managers without that role may see **Free (as an invited user)** instead of invoices and **Manage subscription**. This is organization-level subscription management.

URL: `/organization/billing`.

## Bulk profile import

Importing many profiles at once is under **Manage Profiles** (gear menu → **Manage Profiles** → **Import**), not Organization Settings. See [Creating a profile](https://support.behca.com/hc/behca-support/articles/creating-a-new-profile).

## Settings that need a second step elsewhere

Two of these only do half the job on their own:

- **EVV** is turned on for the whole organization on **Service Codes**, but each profile still needs its **billing / service codes**, **Client ID**, and any hours or mileage alerts assigned under **Profile** → **Billing Details**.
- **MFA** can be required for everyone under **General Settings**, but each team member completes their own setup in **Account Settings** the next time they sign in.

## Common questions

- **Where do I turn on EVV or edit billing codes?** — Open **Service Codes** under **Scheduling** or **EVV**. Turning EVV on requires EVV on your plan.
- **I turned on EVV but staff don't see it.** — Confirm **Enable EVV** is **Yes** under **Service Codes**, your **plan supports EVV**, and staff use the mobile app where the EVV tab appears for eligible profiles.
- **Where did my logo go?** — Wrong size or format will fail the upload guideline (244×104, JPG/PNG).
- **Can guests change Organization Settings?** — No — Manager or Billing only.

## Related articles

- [Configuring service codes for Scheduling](https://support.behca.com/hc/behca-support/articles/configuring-service-codes-for-scheduling)
- [Messages overview](https://support.behca.com/hc/behca-support/articles/messages-overview)
- [What EVV is and when you need it](https://support.behca.com/hc/behca-support/articles/what-evv-is-and-when-you-need-it)
- [Team overview: Staff, Guests, and Managers](https://support.behca.com/hc/behca-support/articles/team-overview-staff-guests-and-managers)
- [Updating your account settings](https://support.behca.com/hc/behca-support/articles/updating-your-account-settings)
- [Creating a profile](https://support.behca.com/hc/behca-support/articles/creating-a-new-profile)