**Organization Settings** is the administrator area for your whole BEHCA organization (shared templates, company branding, security settings, and org-level billing). It is separate from **Account Settings**, which applies only to *your* login and personal preferences.

## Who can access it

**Managers** and **Billing users**. Open the **gear** icon in the top bar, then choose **Organization Settings**. You land on **Tracking Templates** at `/organization/tracking-templates`.

When you are already in Manage Team, Manage Profiles, or Manage Groups, you can also open **Organization Settings** from the secondary navigation strip under the header.

> **Supervisors** and **Staff** do not see Organization Settings — contact a Manager if you need a change here.

## The top toggles

Across the top of the page:

### Tracking Templates

Organization-wide defaults for behaviors, environments, and related tracking setup (scoped to the company).

### IR Templates

Shared Incident Report templates for profiles in your organization.

### General Settings

- **Organization Details** — **Organization Name** and **Logo** upload. Logo must be **244×104 px**, **.jpg** or **.png**. Use the **Upload** button to replace it.
- **Session Timeout** — **Browser Inactivity timeout**. How long a user can be inactive in the browser before they are logged out. This applies to all team members. The mobile app keeps users signed in for up to 7 days before requiring login again.
- **Multi-Factor Authentication (MFA)** — **Require MFA for all users**. When enabled, everyone in the organization must set up an authenticator app on their **next login** (QR code + verification code).

URL: `/organization/settings`.

Organization fields and toggles typically save through the normal controls on the page (follow any on-screen confirmation).

**EVV and service codes** are not on this page. Open **EVV Settings** under **Scheduling** or **EVV** (depending on what your organization has enabled) to:

- Add and edit medical, service, and mileage codes
- Set the **Organization Provider ID**
- When EVV is on your plan: enable or disable EVV, and choose whether overnight visits are split on CSV export

See [Configuring service codes for Scheduling](https://support.behca.com/hc/behca-support/articles/configuring-service-codes-for-scheduling).

### Billing Details

Shown when your account has subscription/billing attached (or you're the Billing user). This is organization-level subscription management — invoices, cards, cancellations, etc. Family or limited plans may not show this toggle the same way as full Provider billing.

URL: `/organization/billing`.

## Bulk profile import

Importing many profiles at once is under **Manage Profiles** (gear menu → **Manage Profiles** → **Import**), not Organization Settings. See [Creating a profile](https://support.behca.com/hc/behca-support/articles/creating-a-profile).

## How this relates to profiles

| Topic | Where to manage it | Individual profile |
| ----- | ------------------ | ------------------ |
| Turn EVV on/off for the org | **EVV Settings** (under **Scheduling** or **EVV**), when EVV is on your plan | Assign **billing / service codes**, **Client ID**, hours & mileage alerts under **Profile** → **Billing Details** |
| MFA | Optionally **require MFA for everyone** in Organization Settings → **General Settings** | Each person still completes setup in **Account Settings** / login flow |

## Common questions

- **Where do I turn on EVV or edit billing codes?** — Open **EVV Settings** under **Scheduling** or **EVV**. Turning EVV on requires EVV on your plan.
- **I turned on EVV but staff don't see it.** — Confirm **Enable EVV** is **Yes** under **EVV Settings**, your **plan supports EVV**, and staff use the mobile app where the EVV tab appears for eligible profiles.
- **Where did my logo go?** — Wrong size or format will fail the upload guideline (244×104, JPG/PNG).
- **Can guests change Organization Settings?** — No — Manager or Billing only.

## Related articles

- [Configuring service codes for Scheduling](https://support.behca.com/hc/behca-support/articles/configuring-service-codes-for-scheduling)
- [What EVV is and when you need it](https://support.behca.com/hc/behca-support/articles/what-evv-is-and-when-you-need-it)
- [Team overview: Staff, Guests, and Managers](https://support.behca.com/hc/behca-support/articles/team-overview-staff-guests-and-managers)
- [Updating your account settings](https://support.behca.com/hc/behca-support/articles/updating-your-account-settings)
- [Creating a profile](https://support.behca.com/hc/behca-support/articles/creating-a-profile)