Photos and videos make incident reports much clearer for reviewers and clinicians. You can also attach documents. BEHCA handles all of them with sensible limits and processing.

## What you can upload

- **Photos** — `.jpg`, `.png`. (On **mobile**, `.heic` photos from an iPhone also work — the app converts them on upload.)
- **Videos** — `.mp4`, `.webm`, `.mov`. Maximum video size **100 MB**.
- **Documents** — `.pdf`, `.docx`, `.xlsx`, `.csv`.

## Uploading from the web

1. Open the IR.
2. Find the attachments section.
3. Click **Upload** (or drag and drop files into the zone).
4. Wait for the upload to finish. A thumbnail or preview appears.

The web is also where you go to add or change attachments on an **existing** report.

## Adding photos and videos on mobile

On mobile, photos and videos are added **as part of creating the report** — you'll reach the media step on the **fourth screen** of the new-report flow. From there you can take a new photo/video with the camera or pick one from your library. The upload runs in the background while you finish the report.

To change attachments on a report you've already created, use the **website**.

## Video processing — what happens after upload

Videos are processed to keep file sizes manageable:

1. **You upload** the video. Status: **Processing**.
2. BEHCA **downscales** to 720p (or compresses on the device if your video is larger than 100 MB).
3. When complete, status changes to **Ready** and you'll see a notification (web push or in-app banner).
4. The compressed video is what plays back to viewers.

If processing fails, status changes to **Failed**. The original file is still playable — re-upload to try compression again.

> Compression takes anywhere from a few seconds (short clips) to a few minutes (long clips on slow connections). You can keep editing the IR while it processes.

## Watching a video later

Videos are played inside BEHCA's viewer. They can't easily be downloaded — there's no download button, and right-click is disabled. This is intentional, to reduce the chance of sensitive footage getting redistributed.

> The "no download" guard is best-effort, not absolute. Don't put video into BEHCA assuming it's impossible to extract — a determined viewer with technical knowledge can always grab it. The guard reduces casual mishandling.

## Photo guidelines

- **Injury photos** — well-lit, close-up, with a coin or ruler for scale if helpful.
- **Scene photos** — wide enough to show context, but anonymise people in the background where possible.
- **Avoid identifying others.** If staff or other residents are in the frame, consider whether they consented or should be cropped out.
- **Multiple angles help** — a single photo can be misleading.

## Video guidelines

- **Keep them short.** Reviewers are time-poor. 30 seconds focused on the relevant moment is more useful than 10 minutes.
- **Hold the camera steady.** Stabilized video is clearer.
- **Vertical or horizontal both work.** BEHCA preserves orientation.
- **Audio is recorded.** Keep it factual. Don't make accusatory comments while filming.

## Storage and privacy

- Photos and videos are stored in BEHCA's secure cloud storage.
- They're visible only to people with access to the IR (the profile's team, Managers, designated reviewers).
- They're retained as long as the IR is on the system.
- **Only photos** appear in the IR's PDF export — videos can't play in a PDF, so they aren't included. See [Exporting an incident report PDF](https://support.behca.com/hc/behca-support/articles/exporting-an-incident-report-pdf).

## Common questions

- **Why is my video stuck on "Processing"?** — Big videos take a while. If it's been hours, contact support. Most clips finish in under 5 minutes.
- **Can I edit a video after uploading?** — No, videos are stored as-is (after compression). Trim or edit on your device first if needed.
- **What if the file is too big?** — On mobile, BEHCA tries to compress files over 100 MB on the device before upload. If that fails, trim the video on your phone first.
- **Can I delete a photo or video from an IR?** — Yes. While the report is open for editing you can remove an attachment — there's no separate amendment workflow to go through.

## Related articles

- [Creating an incident report](https://support.behca.com/hc/behca-support/articles/creating-an-incident-report)
- [Submitting and the review workflow](https://support.behca.com/hc/behca-support/articles/submitting-and-the-review-workflow)
- [Uploading large videos on mobile](https://support.behca.com/hc/behca-support/articles/uploading-large-videos)